Maverick2k1 Posted June 20, 2013 Share Posted June 20, 2013 Wow, after reading all this I'm glad I didn't jump on this boat. Sorry for those that ordered, extra work for nothing. Quote Link to comment Share on other sites More sharing options...
Grimhammer Posted June 20, 2013 Share Posted June 20, 2013 It was worth the risk. If it hadn't been through Amazon I would have never placed the order. At least I felt like I would be protected ordering through Amazon. Quote Link to comment Share on other sites More sharing options...
JoshTX Posted June 20, 2013 Share Posted June 20, 2013 I hope these bastards get bombed with a large amount of negative feedback. Quote Link to comment Share on other sites More sharing options...
Deez_Brickz Posted June 20, 2013 Share Posted June 20, 2013 I hope these bastards get bombed with a large amount of negative feedback. Once I get refunded, then they will get negative feedback. Amazon should force these sellers to fulfill orders by making the seller by at secondary market price and drop shipping to us buyers. Quote Link to comment Share on other sites More sharing options...
jaisonline Posted June 20, 2013 Share Posted June 20, 2013 It was worth the risk. If it hadn't been through Amazon I would have never placed the order. At least I felt like I would be protected ordering through Amazon. Agreed. As long as our info wasn't shared with that company. Quote Link to comment Share on other sites More sharing options...
Coneil21 Posted June 20, 2013 Share Posted June 20, 2013 Agreed. As long as our info wasn't shared with that company. Hmmmm Quote Link to comment Share on other sites More sharing options...
JoshTX Posted June 20, 2013 Share Posted June 20, 2013 I just emailed the seller and started reading over their feedback more in-depth. Its pretty crazy. They are currently getting bombed with bad feedback for multiple lego items, and they've responded to some of the bad feedback with the same generated response of "You were issued a full refund when you emailed claiming you didn't receive it. How is that bad selling practices?" This might be a little worse than I had initially thought. Even if they are issuing a refund to everyone, I think this is one of those things where they are likely holding onto credit/debit card information. Amazon really needs to know about this and actually investigate. Quote Link to comment Share on other sites More sharing options...
jaisonline Posted June 20, 2013 Share Posted June 20, 2013 Hmmmm Quote Link to comment Share on other sites More sharing options...
cornstiffy Posted June 20, 2013 Share Posted June 20, 2013 "This might be a little worse than I had initially thought. Even if they are issuing a refund to everyone, I think this is one of those things where they are likely holding onto credit/debit card information. Amazon really needs to know about this and actually investigate." First time poster and relatively new to the site however knowing the amazon system is something that I a familiar with. Josh Amazon doesnt work like that for third party sellers. I am a fellow third party merchant with featured seller status on amazon and how it works is amazon handles all payments. As a third party merchant you dont even have access to credit card info. When you process the order as shipped the money then is transferred into your merchant account. You then can withdraw it to your bank account from there. This sellers metrics should hit a threshold where he gets banned i would assume. Amazon does not mess around in banning bad sellers as we are extensions of them and they do protect there image very well. 2 Quote Link to comment Share on other sites More sharing options...
JoshTX Posted June 20, 2013 Share Posted June 20, 2013 "This might be a little worse than I had initially thought. Even if they are issuing a refund to everyone, I think this is one of those things where they are likely holding onto credit/debit card information. Amazon really needs to know about this and actually investigate." First time poster and relatively new to the site however knowing the amazon system is something that I a familiar with. Josh Amazon doesnt work like that for third party sellers. I am a fellow third party merchant with featured seller status on amazon and how it works is amazon handles all payments. As a third party merchant you dont even have access to credit card info. When you process the order as shipped the money then is transferred into your merchant account. You then can withdraw it to your bank account from there. This sellers metrics should hit a threshold where he gets banned i would assume. Amazon does not mess around in banning bad sellers as we are extensions of them and they do protect there image very well. Thank you sir, that's good to hear. Also, welcome to the site! Quote Link to comment Share on other sites More sharing options...
Coneil21 Posted June 20, 2013 Share Posted June 20, 2013 "This might be a little worse than I had initially thought. Even if they are issuing a refund to everyone, I think this is one of those things where they are likely holding onto credit/debit card information. Amazon really needs to know about this and actually investigate." First time poster and relatively new to the site however knowing the amazon system is something that I a familiar with. Josh Amazon doesnt work like that for third party sellers. I am a fellow third party merchant with featured seller status on amazon and how it works is amazon handles all payments. As a third party merchant you dont even have access to credit card info. When you process the order as shipped the money then is transferred into your merchant account. You then can withdraw it to your bank account from there. This sellers metrics should hit a threshold where he gets banned i would assume. Amazon does not mess around in banning bad sellers as we are extensions of them and they do protect there image very well. Good to know. Although now I have no idea how someone was able to use my card. Creepy feeling. Quote Link to comment Share on other sites More sharing options...
tonysbricks Posted June 20, 2013 Share Posted June 20, 2013 I encourage everyone to contact seller through your order and request a tracking number. They will post a refund shortly after...and then I encourage you to pile on the bad reviews. Quote Link to comment Share on other sites More sharing options...
tonysbricks Posted June 20, 2013 Share Posted June 20, 2013 BTW this is why I used to amazon card. Zero risk, either way Amazon had incentive to make sure these transactions ended without fraud. I didn't know the seller didn't get my CC info, that's really good to know. Quote Link to comment Share on other sites More sharing options...
JoshTX Posted June 21, 2013 Share Posted June 21, 2013 I received a reply from the seller. Here's what they said: "We've discovered an issue with our shipping partner not delivering these sets to our customers, and while we are working with them to get to the bottom of this (here read: screaming at them) we are currently refunding all buyers who have not received their sets. We are terribly sorry about this incident; believe me when I say this situation has been a complete nightmare for us." Quote Link to comment Share on other sites More sharing options...
Quacs Posted June 21, 2013 Share Posted June 21, 2013 Similar to what jaisonline was saying earlier, this whole thing sounds to me like a means of resolving a cash flow issue the seller may have had. For whatever reason, they needed money quick, sold some dummy sets to get some quick cash, and then once they were paid on some incoming merchandise, began issuing refunds. If they did this for a small number of sales, this would have probably gone unnoticed as they have mountains of good sales feedback to override a few bad ones. You can see they've done it before by reading earlier review comments. I'm not sure they'll be surviving this one, though. They're getting murdered in their most recent reviews. Quote Link to comment Share on other sites More sharing options...
hepcatpunk Posted June 21, 2013 Share Posted June 21, 2013 I got the same reply. Passing the buck instead of owning up. They clearly never had them in the first place. Quote Link to comment Share on other sites More sharing options...
Diabolos80 Posted June 21, 2013 Share Posted June 21, 2013 Wow. Just... wow. I missed this sale. It would have almost been worth the hassle just to give the seller one more negative feedback in the hopes he doesn't get away with this crap again. Quote Link to comment Share on other sites More sharing options...
Fcbarcelona101 Posted June 21, 2013 Share Posted June 21, 2013 Wow. Just... wow. I missed this sale. It would have almost been worth the hassle just to give the seller one more negative feedback in the hopes he doesn't get away with this crap again. I had them in my cart several times during those couple of days, but I never pulled the trigger. Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted June 21, 2013 Share Posted June 21, 2013 What a messy situation. I say it is time to show the seller the Brickpicker effect and pile on the bad feedback Quote Link to comment Share on other sites More sharing options...
exciter1 Posted June 21, 2013 Share Posted June 21, 2013 I had them in my cart several times during those couple of days, but I never pulled the trigger. Me too... Quote Link to comment Share on other sites More sharing options...
tonysbricks Posted June 21, 2013 Share Posted June 21, 2013 They flat out lied in their feedback replies about contacting customers, they didnt. I called amazon and they said an official investigation is open, that's all they would say. Not sure if that's a stock response but the lady seemed sincere. Quote Link to comment Share on other sites More sharing options...
tonysbricks Posted June 23, 2013 Share Posted June 23, 2013 Their store is basically offline, only a few products and all "not available". Quote Link to comment Share on other sites More sharing options...
Quacs Posted June 23, 2013 Share Posted June 23, 2013 Their store is basically offline, only a few products and all "not available". Wow...sounds like they're getting what hey have coming to them. I hope they are banned as an Amazon seller for pulling a stunt like that. Quote Link to comment Share on other sites More sharing options...
JoshTX Posted June 23, 2013 Share Posted June 23, 2013 I just got my refund, so I guess its time to go lay another egg on their feedback rating. Quote Link to comment Share on other sites More sharing options...
Quacs Posted June 25, 2013 Share Posted June 25, 2013 I find it interesting that almost all of the positive feedback for the seller centers around CD/DVD sales, while almost all the negative feedback is from Lego sales. Quote Link to comment Share on other sites More sharing options...
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