Mark Twain Posted February 1, 2022 Share Posted February 1, 2022 (edited) I really despise "Customer Damaged" returns that not only mean you don't get you a refund or the product back as Amazon disposes it at the Warehouse. Edited February 1, 2022 by Mark Twain Quote Link to comment Share on other sites More sharing options...
skinsfan0521 Posted February 1, 2022 Share Posted February 1, 2022 3 minutes ago, Mark Twain said: I really despise "Customer Damaged" returns that not only mean you don't get you a refund or the product back as Amazon disposes it at the Warehouse. You should change your settings then. I get back all of my customer damaged returns. There is an option to dispose of them or have them sent back. I choose to have them sent back and it sounds like you have it set to dispose. 1 Quote Link to comment Share on other sites More sharing options...
gmpirate Posted February 1, 2022 Share Posted February 1, 2022 2 hours ago, Mark Twain said: I really despise "Customer Damaged" returns that not only mean you don't get you a refund or the product back as Amazon disposes it at the Warehouse. Make sure you set it to "auto return" because if you do it manually they may dispose it anyway. Had it happen a few times. Quote Link to comment Share on other sites More sharing options...
Mark Twain Posted February 1, 2022 Share Posted February 1, 2022 2 hours ago, gmpirate said: Make sure you set it to "auto return" because if you do it manually they may dispose it anyway. Had it happen a few times. Thing is I have it set to auto return and just got a return shipped back this week. Maybe it's a bug. Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted February 2, 2022 Share Posted February 2, 2022 Still getting fba refunds today for orders that are now outside the extended holiday window. 😡😡 2 Quote Link to comment Share on other sites More sharing options...
xeeeej Posted February 2, 2022 Share Posted February 2, 2022 53 minutes ago, Bold-Arrow said: Still getting fba refunds today for orders that are now outside the extended holiday window. 😡😡 You can still get them for a few days. If the customer requests a refund on Jan 31, they have a few days/weeks to actually return the item. Returnuary isn't quite over yet. 😭 Quote Link to comment Share on other sites More sharing options...
vasp Posted February 2, 2022 Share Posted February 2, 2022 1 minute ago, xeeeej said: You can still get them for a few days. If the customer requests a refund on Jan 31, they have a few days/weeks to actually return the item. Returnuary isn't quite over yet. 😭 maybe few months too, as long as request was received by 01/31 Quote Link to comment Share on other sites More sharing options...
chaozz Posted February 2, 2022 Share Posted February 2, 2022 I just got a return that they bought in OCT 😪 Quote Link to comment Share on other sites More sharing options...
RightDwigt Posted February 2, 2022 Share Posted February 2, 2022 1 hour ago, chaozz said: I just got a return that they bought in OCT 😪 How??? Even from October 31st that's 94 days passed. Quote Link to comment Share on other sites More sharing options...
chaozz Posted February 2, 2022 Share Posted February 2, 2022 Anyone have luck getting Amazon to give credit, for those returns to Kohls where this happens. https://photos.app.goo.gl/ntBVARMdMor4FHBF7 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted February 2, 2022 Share Posted February 2, 2022 Just now, chaozz said: Anyone have luck getting Amazon to give credit, for those returns to Kohls where this happens. https://photos.app.goo.gl/ntBVARMdMor4FHBF7 Not worth your time and aggravation. List on eBay. Answer to your question is the chances is very low and will likely require multiple request and escalations unless you get a sympathetic SS rep to review the case. For the $ value I’d skip . 1 Quote Link to comment Share on other sites More sharing options...
chaozz Posted February 2, 2022 Share Posted February 2, 2022 1 hour ago, RightDwigt said: How??? Even from October 31st that's 94 days passed. They probably called amazon and cried, Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted February 2, 2022 Share Posted February 2, 2022 2 hours ago, chaozz said: I just got a return that they bought in OCT 😪 The will make sure to point out that policy allows for exceptions. Then again their exceptions are just the norm so really it isnt an exception Quote Link to comment Share on other sites More sharing options...
chaozz Posted February 2, 2022 Share Posted February 2, 2022 (edited) 3 minutes ago, Bold-Arrow said: Not worth your time and aggravation. List on eBay. Answer to your question is the chances is very low and will likely require multiple request and escalations unless you get a sympathetic SS rep to review the case. For the $ value I’d skip . That's what we have been doing for the last 2 weeks is putting on ebay all the "Damaged Boxes" we actually sometimes get with in a couple bucks of Amazon's listing price. over 250 listings and climbing LOl 3 minutes ago, Bold-Arrow said: Edited February 2, 2022 by chaozz Quote Link to comment Share on other sites More sharing options...
Lego_Monsters Posted February 3, 2022 Share Posted February 3, 2022 My package checked in on Dec 16, still no movement. What can I do? At this point the holiday prices dropped a lot and there's no point of me listing it. I just want to get it back so I can return it back to the original store I purchased it at. What do I do? December 16, 2021 4:05 AM Checked in Your shipment is at the dock door and is being unloaded. It can take up to 2 days for small-parcel shipments and up to 9 days for LTL and FTL shipments to move from Checked in status to Receiving status. During peak times, it may take longer. Quote Link to comment Share on other sites More sharing options...
pete411 Posted February 3, 2022 Share Posted February 3, 2022 13 hours ago, Bold-Arrow said: Not worth your time and aggravation. List on eBay. Answer to your question is the chances is very low and will likely require multiple request and escalations unless you get a sympathetic SS rep to review the case. For the $ value I’d skip . This. At least you got your set back. Just a damaged box is a blessing. I just got a return for a $400 set that had random parts in a ziploc bag. Quote Link to comment Share on other sites More sharing options...
Elkkthunder Posted February 3, 2022 Share Posted February 3, 2022 2 hours ago, pete411 said: This. At least you got your set back. Just a damaged box is a blessing. I just got a return for a $400 set that had random parts in a ziploc bag. Is there any repercussions for the buyer or you just lose as seller? Quote Link to comment Share on other sites More sharing options...
cladner Posted February 3, 2022 Share Posted February 3, 2022 39 minutes ago, Elkkthunder said: Is there any repercussions for the buyer or you just lose as seller? repercussions for a buyer? lol. the wronged seller can file a Safe-T claim and hope for the whatever. that's about it. i believe the d'bag among us would say something along the lines of "price of doing business on amazon". Quote Link to comment Share on other sites More sharing options...
vasp Posted February 3, 2022 Share Posted February 3, 2022 18 hours ago, chaozz said: I just got a return that they bought in OCT 😪 Correct me if I'm wrong. I was under the assumption that buyers had from October 1 to Dec 25 for holiday returns. I have gotten a few. (Pandemic special from amazon to all buyers) Quote Link to comment Share on other sites More sharing options...
chinothegeeko Posted February 3, 2022 Share Posted February 3, 2022 1 hour ago, Elkkthunder said: Is there any repercussions for the buyer or you just lose as seller? I always file a safe t claim. Hopefully a buyer with enough of them against them eventually get banned. Quote Link to comment Share on other sites More sharing options...
vasp Posted February 3, 2022 Share Posted February 3, 2022 18 hours ago, chaozz said: I just got a return that they bought in OCT 😪 Quote Link to comment Share on other sites More sharing options...
brickology101 Posted February 3, 2022 Share Posted February 3, 2022 http://bp-forum.s3.amazonaws.com/monthly_2022_02/image.png.3b8a0f1a102a87b450917325a6ded99f.pngIf the refund was requested after 1/31 contact seller support. Fight each and every return like that. If you get reimbursed great. If you don’t then at least you have the satisfaction that you fought it. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
brickology101 Posted February 3, 2022 Share Posted February 3, 2022 In my case I am fighting for a $250 set that was shipped to the buyer without a box. The buyer left me a negative feedback which Amazon disabled taking ownership of the shipping problem. Now Amazon is trying to get the set returned to me without a reimbursement stating defective as the official reason for the return. I am fighting that one tooth and nails. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
joch29 Posted February 3, 2022 Share Posted February 3, 2022 This is a first for me. i got a return via FBA that was the wrong box(was also a bigger box than the original item box )and filled to the rim with random lego. Quote Link to comment Share on other sites More sharing options...
redcell Posted February 3, 2022 Share Posted February 3, 2022 16 minutes ago, joch29 said: This is a first for me. i got a return via FBA that was the wrong box(was also a bigger box than the original item box )and filled to the rim with random lego. At least you got something reasonably approximating what you sent in. I've gotten hair dryers and all kinds of random crap. 2 hours ago, brickology101 said: In my case I am fighting for a $250 set that was shipped to the buyer without a box. The buyer left me a negative feedback which Amazon disabled taking ownership of the shipping problem. Now Amazon is trying to get the set returned to me without a reimbursement stating defective as the official reason for the return. I am fighting that one tooth and nails. Sent from my iPhone using Tapatalk What do you mean shipped to the buyer without a box? Did you take the set out of the Lego box and just ship the bags and instruction manuals? Quote Link to comment Share on other sites More sharing options...
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