My order status

[exciter1]

  On 10/27/2017 at 5:17 PM, Bold-Arrow said:

I had a similar experience from them when I ordered from Walmart . Showed delivered but no where to be found .

For the Rak order they showed up at my door step around 9 pm , rang the doorbell then  just walked away . 

 

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I don't think they'd do that in this part of the country.

[dcdfan]

  On 10/27/2017 at 5:10 PM, stuco191 said:

Bought a UCS Snowspeeder last week from TRU Rakuten. Tracking says delivered last night at 9pm but nothing on my front porch last night or this morning. Delivery was through a shipping company called LaserShip. Anybody had any experience with these guys?
Also this is the first time I have had something marked delivered and it not be there... Any advice on what to do next?

I had that issue when B&N shipped something with them. I called B&N & they shipped a new one right away.

[stuco191]

  On 10/27/2017 at 5:10 PM, stuco191 said:

Bought a UCS Snowspeeder last week from TRU Rakuten. Tracking says delivered last night at 9pm but nothing on my front porch last night or this morning. Delivery was through a shipping company called LaserShip. Anybody had any experience with these guys? Also this is the first time I have had something marked delivered and it not be there... Any advice on what to do next?

 

Update: called LaserShip they said sorry it’s been delivered, called Rakuten TRU: they gave me a refund but wouldn’t let me re-order at the promo price. Better then nothing I guess

 

[squeakdigital00]

2 - 75144 UCS Received

[Fleck]

  On 10/27/2017 at 6:19 PM, squeakdigital00 said:

2 - 75144 UCS Received

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Rubbing salt into stuco191 wounds ??   =(

Edited October 27, 2017 by Fleck

[Mr_Coat]

  On 10/27/2017 at 6:20 PM, Fleck said:

Rubbing salt into stuco191 wombs ??   =(

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That sounds oddly inappropriate....

[exciter1]

Dimensions started shipping from Target.

[dkoenig926]

@stuco191 I missed out on ordering a 75144 via TRU at Rakuten, but I did get an order through TRU directly.  It was supposed to be delivered today.

I got this instead:

[stuco191]

  On 10/30/2017 at 8:42 PM, dkoenig926 said:

[mention=69595]stuco191[/mention] I missed out on ordering a 75144 via TRU at Rakuten, but I did get an order through TRU directly.  It was supposed to be delivered today.
I got this instead:

Hahaha basically the same thing... no one will notice

[BrickLegacy]

PSA:

Placed an order on Jet which was fulfilled by Jet.  Shipped immediately and arrived within two days.  All good until I noticed they ripped off the Walmart return stickers leaving huge blemishes along the top/bottom of each set. 

Reseller beware.

 

[Bold-Arrow]

one Rak order still processing , tagged as delayed. 

[dcdfan]

  On 10/30/2017 at 11:53 PM, BrickLegacy said:

PSA:
Placed an order on Jet which was fulfilled by Jet.  Shipped immediately and arrived within two days.  All good until I noticed they ripped off the Walmart return stickers leaving huge blemishes along the top/bottom of each set. 
Reseller beware.
 

They've been doing this off & on since Walmart bought them. It seems to be somewhat random to me.

[ISO8T0]

@bold.

They split one of mine into two shipments. Still showed processing when I checked in am. That afternoon half of it (2 sets) arrived.

 

 

[dkoenig926]

  On 10/30/2017 at 9:52 PM, stuco191 said:

Hahaha basically the same thing... no one will notice

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Graco, Lego, what's the difference?

Stopped at my local store.  They didn't seem surprised.  Despite saying it came from the fulfillment center, they told me it was actually a store that should have had one on hand but didn't.  Instead of telling me they didn't (because they "didn't want to look bad"), they just shipped something of similar weight and size, I guess to let a local store handle it?  Clearly not protocol, but I guess it happens enough because this wasn't something out of the ordinary for them.

I don't have high hopes about the new one they ordered for me through their system, but they used a different promo and knocked $10 more off.  Now i just have to hope that the first return amount comes back to me AND that they entered the return correctly (new associate on the register, of course) or else they mentioned that if I ever had to produce my drivers' license again, it would say I tried to return the wrong items for larger store credit.

This all being said, I also ordered a 10248, among other things, with the Rak code through TRU.  It's the only thing I haven't received from that order, and like above, my status is DELAYED.

I'll put money on it that I get this instead:

 

[stuco191]

  On 10/31/2017 at 12:32 AM, dkoenig926 said:

Graco, Lego, what's the difference?
Stopped at my local store.  They didn't seem surprised.  Despite saying it came from the fulfillment center, they told me it was actually a store that should have had one on hand but didn't.  Instead of telling me they didn't (because they "didn't want to look bad"), they just shipped something of similar weight and size, I guess to let a local store handle it?  Clearly not protocol, but I guess it happens enough because this wasn't something out of the ordinary for them.
I don't have high hopes about the new one they ordered for me through their system, but they used a different promo and knocked $10 more off.  Now i just have to hope that the first return amount comes back to me AND that they entered the return correctly (new associate on the register, of course) or else they mentioned that if I ever had to produce my drivers' license again, it would say I tried to return the wrong items for larger store credit.
This all being said, I also ordered a 10248, among other things, with the Rak code through TRU.  It's the only thing I haven't received from that order, and like above, my status is DELAYED.
I'll put money on it that I get this instead:
 

I worked in online grocery for a while and I have to say this is pretty common... we used to ship the wrong item if we were OOS and call it a “computer error.” It was better for us to refund then cancel orders classic E-commerce shenanigans.

[BrickLegacy]

SNES Classic from Target already shipped.

Edit: Amazon WoN also shipped.

[Martae54]

Received notification my WoN orders shipped from B&N.

[LegoAddict42]

B&N also just updated status of my WoN orders to shipped as well.

[KvHulk]

B&N WoN orders arrived this morning. I only got the shipping email last night. Fast.

[BRIX23]

TRU SW Advent Calendar ordered.  Received Baby Essential Gift Set.  Options given:  1)  I return the item and get my money back.  2)  I drive to store (25min away) and exchange.  I voiced these are not acceptable options for their error.  Placed on hold 3min.  Returned with option 3 to wait up to 3 days for their system to reflect the item I have in my position shipped, call back at that time and request that a replacement be sent, return the incorrect item.  What a mess!  Your error, but your options/policy is to make the customer suffer more to get what they ordered?  This is why I love Amazon!  No hassle when there is an issue, they correct it right away.

[LegoAddict42]

2 orders of WoN arrived from B&N today in very good shape. All had price and security stickers on them though. Ugh!

[Phil B]

Placed an order on Rakuten for items sold by TRU. Rakuten has sent me email confirmations, but nothing from TRU yet. Granted, placed the order Friday PM - what should I get from TRU and by when should I get it?

[Bold-Arrow]

  On 11/19/2017 at 1:32 PM, Phil B said:

Placed an order on Rakuten for items sold by TRU. Rakuten has sent me email confirmations, but nothing from TRU yet. Granted, placed the order Friday PM - what should I get from TRU and by when should I get it?

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tru won't sent you any notifications. Rak will notify you once the item ships and they will give you a tracking number 

[supergtp1]

Remember those sets that sold on amazon for dirt cheap using “coupon” yeah well they charged full price. Check your transactions friends.

[SageFly]

  On 11/20/2017 at 2:10 PM, supergtp1 said:

Remember those sets that sold on amazon for dirt cheap using “coupon” yeah well they charged full price. Check your transactions friends.

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Mine charged the correct price ($13ea for the Friends Puppy Daycare)