I will have to disagree with you there. As crazy as litigation in court can be, I've never seen the level of idiocy in a courtroom that I've experienced trying to get a reimbursement out of Amazon. It would be like walking into court for a trial and the judge asking "Ok, have you filed a complaint?" "Yes, your honor, here is a copy of the complaint that we filed two years ago." "Ok, I can't help you until you file a complaint." "Your honor, here is our complaint that was filed TWO YEARS AGO." "Ok, I will be able to help you once you file a complaint." Etc. Etc.