eBay has updated their late delivery policy for December: https://community.ebay.com/t5/Announcements/Helping-buyers-understand-shipping-delays-and-what-you-need-to/ba-p/31412134 “We are aware shipping is causing concern for both buyers and sellers this holiday season and we are working to reduce frustration where we can. While there is some unpredictability in delivery reliability, most items are still arriving on time. We’re managing estimated delivery dates, continuing to give sellers credit for meeting their stated handling time, and advising buyers to anticipate potential delays. How we’re protecting you during the holidays Late deliveries this holiday season will not impact your seller performance rating as long as you continue to meet the expectations you set in your listings. You receive credit for shipping on time when any one of the following happens: Tracking shows a physical carrier scan any time within your stated handling time Buyer answers “Yes” to item arrived on-time when leaving feedback Tracking shows a delivery scan within the latest delivery date for the shipping service selected Even in cases where a buyer may see a faster delivery estimate, your shipment will be considered on time if it arrives by the latest day for the shipping service. For example, if you use a standard shipping service with a 1-5 day delivery time plus your stated handling time of 2 days, the item needs to arrive within 7 working days. If your package is delivered any time during this period, we recognize that you shipped on-time. If you meet one or more of the above requirements, we’ll automatically reflect on-time shipping for the transaction. You will not need to contact eBay customer support. We continue to monitor and evaluate carrier transit time and delays and we’ll make adjustments where necessary. We’re updating estimated delivery dates to set expectations We’re updating estimated delivery dates to provide buyers with the best information possible, and we ask that you meet your handling times, do your part to ship as quickly as possible, work with your buyers when an issue arises, and keep your inventory up to date. We encourage you to check each carrier's alert pages (USPS, FedEx, UPS) for the most up-to-date information. When a buyer makes an “item not received” request A buyer can only open an “item not received” request after the estimated delivery date plus 1 day. When a request is opened the seller has 3 business days to respond before the buyer can ask eBay to step in. If tracking on the item shows movement within the past 10 calendar days and the parcel is in the destination country, we’ll keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to be delivered. After that time, if there is no updated activity, eBay will consider the item lost and we’ll ask the seller to refund the buyer. What we’re telling buyers Through onsite messages as well as in the eBay app, we are letting buyers know there may be some delivery delays, encouraging them to be patient, to pay attention to estimated delivery dates on listings, and to continue supporting small businesses. 12.8.20_Buyer_Shipping_LP_Desktop_Shipping SNA.png As our sellers and carrier partners face record-breaking e-commerce orders, COVID-19 closures, and weather events that may lead to package delays, eBay continues to monitor and evaluate the environment we’re operating in and will make adjustments where necessary. We appreciate your commitment and patience. Thank you for selling on eBay”