While I've had several frustrations with them over the years, but here's the latest tale of woe that's causing me to consider a complete changeover:
I scheduled a UPS pickup for between 6pm and 7pm Monday night via the website. I was actually there around 5:15. I moved my outgoing packages to a convenient location (30 or so). No one showed by 7:15 - So I check the website history for my request, it says they attempted the pickup but was unsuccessful. I call the 1-800 UPS customer service line (as there's no way to talk to the local center), and after speaking to customer service and a generic supervisor, they said the driver marked down the business closed early. I ask them what time the driver made those notes. They say 5:30. I said, my pickup was scheduled for between 6 and 7pm, and for the record, I was also here at 5:15pm, so the driver lied. They again put me on hold for 20 minutes while they talk to the local facility, and tell me they will do the pickup for the next night between the same hours as there are no drivers avail at this point.
While I was upset that the driver lied, and no one attempted to even call me (even if they DID show up and no one was there, what if I was in the bathroom?), I say OK because there's not really anything I can do.
So, Tuesday night rolls around, I am again there at 5:15. I call UPS right away, to make sure everything is on track. They say yes. (20 minutes later). At 6:45, still no one has shown up. So I again call, and get the exact same story from Monday night - No drivers are available and no one can pick up. They don't even give me a reason why no one showed up. Another 20 minutes of hold later, they say someone from the local facility will call me within 30 minutes. No one calls.
So, here we are on Wednesday. Another 40 minutes on hold with UPS and Supervisor, and waiting a call back for the 4th time from the local facility. They tell me the real reason the pickup didn't happen on Monday was because they had an incorrect address. But again, no one called, and I verified the address was correct on my submission form.
I am actually just going to head down there on my lunch break to speak to someone and get this squared away. But at this point, I want to look at another option. The lack of communication, the inability to speak to someone at the local facility, and everything else, has just pushed me past my patience limit.
Obviously this time of year is critical, and with my other obligations, I don't have time to play these games. I need to schedule pickups and have stuff picked up.