Walmart must be making a push to improve their customer satisfaction with in-store order pick-up. Maybe because last year holiday time, Site-to-store was such a disaster. I remember going in for pick-up after Black Friday and having to wait in line for an hour... watching countless people in front of me with their orders "lost", or "can't find right now... come back tomorrow..." etc. Anyway... I went in last week to pick up an item, was served quickly, and was handed this small tote bag... they said it was a free gift for using walmart.com... and "please take the survey online to tell us about your satisfaction today..."
A few days later I made another pick up, and got the same tote bag... this time it contained a jar of organic pasta sauce, a bottle of Slimfast, a full-sized Dove stick deodorant, and a few pieces of candy. Not all my favorite brands... but I like "free" !
Went to a different store today for pick-up, and this is what I got: A scented rear-view mirror Xmas tree, and and “personal” note from Sam Walton. Pppfff… I think I like the first store better.