So I sold our Lego 70751 Temple of Airjitzu on eBay, my item description read:
This item is Used & 100% Authentic Lego
Built by myself, it was 100% complete at the time of construction. I can not guarantee that it is still 100% complete. I kept it on display for one year, took it down, put it in a box in my closet. The roof section came apart but should all be in the box. I will have to take a few sections apart to fit it in a box to ship, so it will not arrive completely together or apart. Instruction book will be included.
here is their initial claim from the buyer:
Reason for return: Missing parts or pieces
Comments: The LEGO set had several missing pieces (not just from the top like the description suggested), and many of the pieces provided had grime or were chipped at or slightly damaged, which wasn t mentioned in the description. I had a hard time communicating with the seller because they would not reply to my messages (I sent 3) and I did not get what I was hoping for, sadly.
Here is my response to the buyer:
1. you said "The LEGO set had several missing pieces (not just from the top like the description suggested)" that is NOT true, first off the roof top section was taken off when I put it into storage, so it would be able to fit in my closet on the shelf. it was there in the box. I never suggested it was missing. I'm a Adult Lego builder & collector, as stated in my description: "Built by myself, it was 100% complete at the time of construction. I can not guarantee that it is still 100% complete" Me saying that I could not guarantee that it is still 100% complete was to cover my end just encase any piece or pieces came up missing when I stored it in my closet, and during the taking apart & shipping process. We are talking about tiny little Lego bricks it is not far fetched to think a set this large in size, in used condition might not be 100% I had an asking price of $170.00 you sent me an offer of $150.00 with the message of "Would you consider selling it at a lower price after removing the minifigures? I'm only interested in the set/building itself" so I accepted your offer since you didn't want the minifigures." I the accepted your offer. 2. you said "many of the pieces provided had grime or were chipped at or slightly damaged" Also NOT true, I stated in my description " I will have to take a few sections apart to fit it in a box to ship, so it will not arrive completely together or apart" while taking this apart there were NOTHING damaged or chipped like you are trying to falsely claim, as far as grime? well some dust yet as you can even see in the picture, there was some dust, I did say in my description " I kept it on display for one year" 3. you said " I had a hard time communicating with the seller because they would not reply to my messages (I sent 3)" You sent me an offer on 5-16, I accepted on 5-17 and you sent me a message saying about you wanted to know 2 things before you paid, I did not respond that day, and you paid anyway. so you id contradict yourself there by not waiting for my reply as you stated you wanted before you paid. The next day on 5-18 you sent another message you claimed it was 5-19 but it was not I saved the messages it was 5-18 the next day after you paid saying " I m slightly worried since I didn t get a shipping notification after my purchase on the night of 5/17" In my description it said: "Delivery: Estimated within 4-8 business days" You sent an offer on 5-16, I accepted on 5-17, you paid on 5-17, I shipped on 5-20, it was delivered on 5-22 so there is the timeline. You then sent a 3rd message on 5-20 about changing your shipping address, I already shipped the item at that time. I sent it to your verified paypal address. Overall, I felt uncomfortable with you for this whole transaction. in short you said you were not going to pay until I answered 2 questions, and then you paid anyway, you then you expected a shipping confirmation the day after paying (I need shipping and handling time) You then left neutral feedback right away before I could respond or even ship the item, heck before you even received the item (I do work at a real job not always on ebay sorry I didn't respond right away) so that rubbed me the wrong way. in your 3 message you wanted to change you shipping address, I started to feel like this was some sort of scam, as I was glad I already shipped the item to your verified address so my end is covered. Conclusion: My auction & description was100% true & accurate. You are falsifying documentation by saying it was not as described and or damaged, this is not true at all. and I feel you are trying to scam me and I will be reporting you to eBay. I stand by my auction of this Used Lego set that I could not guarantee was 100% complete and I do not accept returns or exchanges.
sorry for the length but this is the case, experienced sellers please let me know what you all think, thanks in advance....