Had a n00b buyer on BO requesting a quote for shipping to Greece. Before providing an official quote, I sent her a message giving two options: with or without box, because this was a $20 set and shipping with box would have been ~$25 on top of the cost of the set, but without box I could ship for ~$15.
Didn't hear back for 2 days, so decided to just push out the quote for the expensive option.
Next day she responds to my message saying she wants the full box experience and she wants to place the order. I explain she needs to accept the quote and complete the sale in BO. In the meanwhile she asks when this will be delivered, to which I give a "roughly 1-2 weeks" estimate.
Another day passes, she responds asking "when are you shipping this and when will it be delivered to me?"
I reply with a lengthy email explaining to her step by step how she needs to go back to her cart in my store, look up the quote under shipping methods, complete the purchase and pay through PayPal.
Silence.
Two days later "Sorry, but I want to cancel this order". *Sigh*. Luckily she never placed an order in the first place, but what a hassle ......