So I received the expected "A-Z" claim from Amazon today for an Ewok Village I sent last week:
"counterfeit item - shipping seller NOT the one listed on the item at ordering time - THIS IS A SCAMMER"
The "buyer" name was not the same as the delivery address. I should have known better and cancelled the transaction. I'm not selling a damn thing on FBM anymore because of dropship scams like this. If anyone wants to know the "buyer" name, please PM. Moderators, if that is taboo, please let me know, but I feel that we, as a community, need to help protect each other.
My A-Z "defense" is as follows:
On Friday, January 20th, I (XXXX), received FBM order 113-6750470-7108240 for a LEGO Ewok Village set # 10236. I quickly noticed that the 'buyer' (XXXX) was not the same as the shipping address (XXXX). I was concerned, but made sure to follow Amazon's policy and ship the item in a timely fashion. I included insurance for the item and delivery with signature confirmation as it is a high dollar item. I purchased postage through Amazon on Saturday, January 21st.
On Monday, the 'buyer' (XXXX) contacted me (through Amazon) to ask if the item had been shipped. I indicated that it had. The item was marked as delivered on January 25th. Today, February 1st, I received an A-Z claim with the comment: 'counterfeit item - shipping seller NOT the one listed on the item at ordering time - THIS IS A SCAMMER' The item was genuine LEGO, but at this point I have nothing but my word against that of 'XXXX.' Since the buyer's name was not the same as the delivery name, it is my opinion that 'XXXX' is abusing Amazon's system and taking advantage of A-Z claims to drop ship, claim 'counterfeit' items, and receive refund for the item while the actual buyer keeps the item.
I am a small seller but have a track record of excellent service and am happy to make my customers happy. I will not be taken advantage of, however. I (XXX) am happy to issue a refund upon receipt of the item back. If XXXX cannot return the alleged 'counterfeit' item, I consider the case closed. Thank you for your time.
(I originally posted this to the FBA thead... it probably belongs here)