Can I switch things up and share a positive experience?
True story.
I sold a complete set of Disney minifigs on eBay. I listed that they were still in the original bags, but I put a small cut in them to verify contents.
Shortly after I received the money on PayPal,
The buyer contacts me. The lady apologizes, but she claims I gave her two stitches. She's missing buzz light year.
Which made sense to me, because I had recently went over my inventory of loose minifigs and was short a stitch.
I go into customer-service panic-mode because of all the stories I've read here about buyers filing a complaint and getting their money back over the smallest inconsistency in their order. I'm a new seller and my feed back was only like 24, and more than half were from buying.
So I immediately apologize for giving her stitches. But then she sends me a request: if she mails me one stitch back, will I please mail her the missing buzz light year.
?? She's asking ME to trade a stitch for a buzz? The buzz I rightfully owe her. She even says she's willing to wait until I get my stitch, before I give her a buzz.
Now I'm getting paranoid, she's too nice. I am of course going to give her a buzz. And I'm certainly not going to wait until I receive a stitch.
But What if she never sends a stitch and just wants a buzz for free? Who doesn't want a free buzz? What can I do?!?
So I tell her I'm going to give her a buzz for free, gonna send it right away. I offer to send her $2 to pay for shipping my stitch back. She refuses. Doesn't want it. She compliments my package. Kids love the set. She just wants a buzz.
Long story short,
I roll her buzz with a pair of Washingtons. 'Cause I know she likes the way I pack it. And I got my stitch back and a great review on eBay.
Disaster obverted. There are kind, generous people in the world.