While I don't know the details of your transaction, or whether it is related to customs fees or not (also keep in mind that ebay decisions are not always consistent, it usually comes down to the individual reviewing the case) below is an ebay decision for a recent INR claim (decided in my favor). The tracking details shown on USPS is usually a little more detailed than what is shown on ebay. eBay Customer Support has reviewed the case and made a final decision. We decided not to issue the buyer a refund. You don't need to do anything else for this case. Decision: This case has been decided in your favor. Comments: The information in the case indicates that the item is stuck in customs. You don't need to do anything else. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.