I sent her the following email, because I don't really want to wait for a call back and I want a paper trail too:
Hello,
Amazon recently contacted me via email addressing some concerns you had with your Sydney Opera House. I attempted a phone call, but only got the answering machine. I have to apologize for the seemingly cryptic message, part way into the message I realized that the intended recipient of the item might actually get the message and did not want to ruin any kind of surprise.
Anyway, I digress. Yes, you are correct, I did pay exactly $39.95 for the item in question plus a 6% sales tax in the great state of Pennsylvania. It also cost me about $4.50 to ship the item to Massachusetts. An item you received in two days despite paying for standard shipping. Yes, I did sell it at quite a mark up, for $71.04 (after shipping). However, I did not get to keep all of that money, as you may think. Firstly, Amazon takes a whopping 15% of the combined total of item price and shipping. That is $10.66 right there. Secondly, there is the cost of ink and paper, which may seem minimal, but they add up over the course of hundreds of items in a week period. Thirdly, the envelope costs about 15 to 20 cents each. Thirdly, I had to drive these packages to the post office and drop them off. The post office is approximately 10 miles away, so 20 miles round trip.
And finally, and the largest expense of all, is the time I spend doing this. This is a basically a part time job for me. I have to do research on what items are most likely going to sell out everywhere else. Then I drive from store to store, finding those items. I purchase them for retail price, sometimes on sale, but Lego Architecture is almost never on sale. It's a risk I take, and for the most part it pays off. But I clearly can't sell it for the same amount I paid for it.
In all honesty, I made a profit of $14.34 on this transaction. I understand that you want a refund for the sale of the item. I can understand that, not knowing all that was at hand. But in all honesty, if the label had been peeled off, wouldn't you have paid the same price? Also, if I weren't selling it, wouldn't you have paid more for it? Because I was the cheapest person on the marketplace at the time you purchased it from Amazon.com.
If you still want a refund, all you really had to do was ask. I'm not a horrible human being. You could have messaged me straight through Amazon.com. I will gladly refund you the $66.55 you paid for the item. However, I can't refund you for the shipping, and I would have to insist that you pay the return shipping to me, since the item was exactly what you ordered but the only argument is buyer's remorse in the price that was paid for the item.
In the spirit of Christmas, however, I would like to make a counter offer. I will offer to split my profit in half and refund you $7.17 and you keep the item and give it as a gift for Christmas.
I'm usually very thorough with removing price tags before shipping, but the Christmas season is a shipping mad house. I am up until 3 AM most nights after work getting shipments processed. Please excuse my oversight.