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LEGO Bans - Open Discussion


IMDeus

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  • 1 year later...
What exactly triggers the ban from TLG? I already know your email address and home address is blacklisted because once you're banned any other order you make you're greeted with the deadly "Information about your order" email and told the exact same thing that you were told when you got banned (that also includes different email addresses but same home address). I also know that the very first line of 'defense' TLG has is an automated system, once you're banned and you place an order the system (probably) cross checks it with TLG's database to make sure the order wasn't made with a blacklisted email or home address. I know this because that's what it says in the ban email - "the validation process is automatic". But I decided to contact CS over live chat and they obviously gave me the same response but also told me that it happened because "our team reviewed your account order and history", so... who's lying? I still believe that a computer does it as I tried making another order with a different email address, name and home address (literally just my neighbour's address) with the intent of using DPD's 'deliver to neighbour feature' (i.e me) once it was shipped, but got instantly banned again. I hope my neighbours aren't LEGO fanatics. (sorry!) I know them well, and in all honesty they've told me they or their kids don't like LEGO so it's not a total loss? But really, what else? Is the whole street put on an alert list?
On the other hand I did manage to get an order through by contacting customer service with again different details and my other neighbour's address, and guess what? It went through, I managed to get DPD to redirect it to me and now I do have the order.
But that begs the question... what about other ways people could abuse the system? As far as I know, if you ordered something and it doesn't arrive within the given timeframe, you can either ask them to resend it or refund you. I have actually asked them to resend a missing order before (this was before I was banned) because DPD decided to leave my order ontop of my rubbish bins instead of literally handing it to me at the door, and they delivered it at the same time the school next to me finished so... it got stolen by some pesky kids (yay) as by the time DPD told me it arrived (I think their system is crappy as every time I recieve something from them it takes them about an hour to confirm I got it) it was gone when I checked. Oh well, TLG sent me a replacement completely fine, no issues, they just needed my order number. I don't know what they do in the background, be it check using the tracking system on the courier's website the same way a consumer would use it or they just have loads of logs from the courier telling them if it was delivered, the time, where it was put or and an image of where it was put (if that's what your courier does), but DPD took a picture of my parcel on my bins, yet I got the re-order just fine, so that just makes me wonder... couldn't someone just order something, tell the courier to leave it somewhere vulnerable (but collect it the instant they see/are told it's delivered), wait for the delivery timeframe to pass, and then ask TLG to resend the set so they now have one for free or refund the whole order so they got the set for free? I'm not saying you should do it and I'm not saying I will do it either (ever since the price increase I've been put off buying sets at retail price on the LEGO store forever), but I'm sure someone's tried it once and maybe/maybe not got away with it. It's a weird thought, I know, but it got me really curious. 
No one is going to read this.
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  • 4 weeks later...

Has anyone attempted, or been successful in getting LEGO to delete your data under GDPR / CPRA? From what I can tell, they share your data with a few 3rd parties, including AdobE and transunion.  The goal here being to get black listed addresses and IP’s to be deleted from their lists.   

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13 hours ago, jedimindbrix said:

Has anyone attempted, or been successful in getting LEGO to delete your data under GDPR / CPRA? From what I can tell, they share your data with a few 3rd parties, including AdobE and transunion.  The goal here being to get black listed addresses and IP’s to be deleted from their lists.   

1) Create a new PayPal under a different name
2) Add a balance to the PayPal account
3) Create a new Lego.com account with the same name as PayPal
4) Place an order (cheap exclusive items) paying using the PayPal balance
5) Once you get the E13 email message customer support saying that you just moved in and started renting the property, and you can't understand why you can't place an order for your kids birthday/etc. and you can't get the item anywhere else (as it's exclusive). 
6) Watch the magic

This is how I beat the banstick. After that you won't need to keep a PayPal balance, but I continue to use that PayPal account for all SAH orders.

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17 hours ago, jedimindbrix said:

Has anyone attempted, or been successful in getting LEGO to delete your data under GDPR / CPRA? From what I can tell, they share your data with a few 3rd parties, including AdobE and transunion.  The goal here being to get black listed addresses and IP’s to be deleted from their lists.   

I can not get around lego ban, They even emailed me telling me banned and go away, I have tried to get around it, I have a amex biz card which lets you get 99 employee cards, using one of those and even changing my address which is commercial, to a random address on our street that is not even real, using a VPN they still cancel. 

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21 hours ago, jedimindbrix said:

Has anyone attempted, or been successful in getting LEGO to delete your data under GDPR / CPRA? From what I can tell, they share your data with a few 3rd parties, including AdobE and transunion.  The goal here being to get black listed addresses and IP’s to be deleted from their lists.   

The GDPR allows for some customer data to be kept, like banned users or users who have already had a free trial.  They have to be pretty restricted in use and you can't keep them forever though.  

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