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Since when we have to weigh every single Lego set? Are we selling cokes or toys?

Here around the 2:10 timestamp is a good look at the 3D printed tiny train and its functions. This would mark the first widely available set to include such an element while technically being LEGO's fourth official 3D printed piece I believe. 1st was a drafting table machine arm from a LEGO Tour 2019 set (New Elementary article with actual photos), 2nd a toy duck given as a gift with purchase to LEGO House visitors, third a pogo stick for backers of The Secret Life of LEGO book, and now this toy train. After looking back at how incredibly niche & rather sparse the releases of 3D printed elements LEGO has attempted thus far, I am not too worried of its inclusion here. I do ponder upon what this may entail going forward of course.

Channel Tang Brick Studio has quite a few armies.

This is why I weigh every set I purchase. Since I don't usually purchase just 1 of anything, it's easy to know if they don't weigh the same.

Curious if you visited Amazon's procured third party list for testing? Most of the approved providers are outside of the US. Some don't even test children's toys. Many of the sites give limited information and some are flagged as not secure, lol. I feel for 'Bob' from customer service who works for one of these companies and is probably used to a few inquires a week.

Coincidentally, a different buyer complained about missing pieces and I received a email from amazon saying they are launching an ASIN investigation. Has anyone else had this? I'm wondering what the timeline is and what has happened for other people. If they ask me for invoices I am toast...

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Under the current circumstances and lack of clear future why would you focus on anything?

ah if so, all Lego technically can be built by less than 12. Its just a marketing ploy by lego

Just to be clear...Amazon did specify some things that are intended for 12+ that still look like children's toys are still subject to documentation if they decide that. I know that most McFarlane, NECA, Sideshow/Hot Toys, Mezco, Super 7, etc. are sold as and marketed for adults and packaged as such. Most of them still very much look like toys/action figures. I would love for all those to be exempt, but Amazon is clearly run by robots and AI and who knows how they will interpret things going forward. I would be ecstatic if even half my inventory survives the purge.

Very informative. So the strategy is to focus on 12+ sets now. Hmmmmm....

They didn't say a deadline. Everything will be ASIN based and will come in waves with different deadlines is the way I understood it. They also said if a toy has any "playability" it would not be excluded from the under 12 testing. Lego sets 12+ would not require testing Of course this comes right after the listing violation debacle where I still have 3500 units stranded. I have another week or so before auto-removal and my front porch looks like Santa's sleigh exploded.

Hes very into Walmart these days. But I saw a similar warning on my walmart account today regarding toy certificates...

I wanted to but forgot to join. Did they say the deadline date?

Anyone else join the Toy compliance webinar today? I did and I'm 99% sure resellers are done on Amazon. I'm just waiting for the 3000+ compliance request that should hit in the next couple of days. And at that point, it's gonna be a race to the bottom until the due date. THEN... after all the genuine Lego listings are gone... Amazon will be over taken with "Compatible with Lego" listings. It's not feasible to test Lego products because every color and every plastic has to be tested. I once got a pallet of 9516's examined by CPSC and they told me I had to supply testing records. Not just the results of the test (these can be found on the Lego compliance website) but also the testing methods used and details of the test. Of course Lego doesn't supply this (I even begged Lego) and after getting quotes from multiple approved labs ($15,000-$20,000 per lego set) ... my only option was to sign it over to CBP to be destroyed. I wish I knew what "Secret Marketplace" the Brick Bucks guy is talking about

yup, thats the absurdity of it. even after 100% refund you are still at the whim and mercy of some petty karen. But at least you've done all you can do..... thats my philosophy.

The logic is sound, but that doesn’t guarantee the customer won’t leave negative feedback — which could then be picked up by bots systems and result in a case being opened.

It's not worth it based on what just happened to me. One impatient customer that doesn't like your response can jeopardize you're entire account. I'd rather devote .x% of my sales as refunds as "account protection" costs. A bit like the mafia protection costs of old Better to be wrong with amazon selling privileges than right with none, funds and inventory confiscated. I know FAR too many ppl (not lego sellers) that have lost 6/7 digit businesses for the infamous section 3 complaints. btw this was a FBA (I'm 100% FBA) sale that the customer nonetheless messaged me about)

You never defend 100%. You ask for it back then your refund

Yeah lesson learnt. Need to refund ASAP 100%. You never know who you are dealing with... The violation goes away after 180 days. I got one before.... But I think if you get multiple ones it might be more problematic, I don't know, say if you get 2 or 3, if that will cause a deactivation. And it's crazy because it can happen from anything. Last week I got a complaint that a speed champions set I sold had star wars pieces inside. All my stock is 100% new so its impossible I thought. Then I realized, what must have happened is that someone returned a set to amazon and switched the inside, and then amazon thought it was new and original and resold it. They obviously arent spending time looking it over too carefully. And theres nothing we can do to protect ourselves...

This is so evil!! There is really nothing we can do as a seller to protect ourselves. I'm assuming the violation will go away after a period. So you should be good.

Got an authenticity complaint resulting in a violation on my account. Customer was unhappy with damaged box so he messaged me. Initially I offered 15% back, when he replied angrily that I shouldnt be allowed to sell on amazon, I just refunded 100%. Still, apparently he complained to amazon that I sell fake legos. Unbelievable how there people out there that will literally destroy someone's business and livelihood for a trivial complaint.

Wow! I didn't notice that. I think it's a terrible direction for Lego to go. It makes me feel like it goes against what Lego is about. I don't want to buy stuff from Lego that makes me feel like I could have just printed it myself at home on my Bambu. In fact, if my family saw this mixed in with this set, they will just assume I printed and added it 🤣.