YOU BUY NOW! NOOOOOOWWWWW!!!!!

 

http://www.toysrus.com/product/index.jsp?productId=12378476

The Target employee said that the price difference was too great.  What were you told?

i went to my local target and bought all 4 of them, priced matched no problem at all - however, i did get a few strange looks lol

I actually got denied because TRUs regular price of $69.99 did not match Targets regular price of $59.99! Beyond frustrating! Its one of the stupidest things I ever heard, but there was no way the supervisor was going to change her mind. Even after I showed her the policy on my phone and after she spent 20 mins pouring over a 12 page internal document on price matching, neither of which obviously contained this ridiculous requirement, her conclusion was that there must have been pages missing from her document!!!

I actually got denied because TRUs regular price of $69.99 did not match Targets regular price of $59.99! Beyond frustrating! Its one of the stupidest things I ever heard, but there was no way the supervisor was going to change her mind. Even after I showed her the policy on my phone and after she spent 20 mins pouring over a 12 page internal document on price matching, neither of which obviously contained this ridiculous requirement, her conclusion was that there must have been pages missing from her document!!!

http://www.youtube.com/watch?v=OHVjs4aobqs

http://www.youtube.com/watch?v=OHVjs4aobqs

You crack me up!!! I wish I could forward that clip to the supervisor!

You crack me up!!! I wish I could forward that clip to the supervisor!

Trying to add a little humor on the subject but I seriously do think the supervisors 'reasons' for not price matching your sets is utterly absurd. It's just inconceivable!

 

Of course Toys R Us and Target do not have the same list price, and if such a page existed describing the ridiculous (nonexistent) requirement, it would been available to see online at their site. This whole thing sounds like a case of the store not willing to pay up on their offer and treated you as though you were trying to steal from them. It could have been a little bit more believable if the supervisor replied by saying the price difference was too great like what Jackson said but that still is going against their own store policy.

 

I am sorry you had to go through all that and hope something good, if not better, comes your way.

The party is over: the fire plane is not showing up on TRUs website anymore.  RE: reasons to deny price matching.  Different list prices is ridiculous, but a legit reason would have been that TRU was out of stock online.  It would be too easy for one retailer to screw over another by listing a very low price with very limited stock available online and keep the price valid but "only in stores".  If I were a Target manager I would either deny the purchase based on the fact that the product is not available online and/or do a local check of availability at TRU.

You crack me up!!! I wish I could forward that clip to the supervisor!

The Princess Bride is my absolute favorite. Even though I was 2 years old when it came out...

The Princess Bride is my absolute favorite. Even though I was 2 years old when it came out...

 

You were born in the wrong decade. Sorry about your luck.  You still have a chance at life.

The Princess Bride is my absolute favorite. Even though I was 2 years old when it came out...

I was three when it came out to theaters, and still certainly is one of my all time favorite films right up there with Ghostbusters and Spaceballs.

You were born in the wrong decade. Sorry about your luck.  You still have a chance at life.

Truer works may have never been spoken...

Just checked tru website and 4209 no longer comes up.

ToysRUs sticking it to Target and Walmart is an interesting concept. Makes me wish I had forced the price match on ToysRUs instead. I was just there at about 5:00pm today and they had a deep stack of 4209 on shelf despite the listing showing out of stock for my entire state.

I still wouldn't give TRU my business on principal.

Well since the product is no longer even listed on the website...what should that tell us?  Typo?

 

 

Sale is officially over!

Well since the product is no longer even listed on the website...what should that tell us?  Typo?

 

 

Sale is officially over!

I think someone at Target must have called someone at TRU and said Uncle...

Well my order just cancelled because they were out of stock even though they took my order. Anybody else have this happened to them? This blows...

Well my order just cancelled because they were out of stock even though they took my order. Anybody else have this happened to them? This blows...

Item is back in stock.......at $69.99 !!! Maybe you can get them to honor your order.

just sent an email. *crosses fingers*

Well my order just cancelled because they were out of stock even though they took my order. Anybody else have this happened to them? This blows...

The same thing happened to me.  I contacted the BBB.  Good to know they are back in stock.  This situation may yet be resolved.

Update - TRU called me yesterday to square up my cancelled order.  They followed through on the online price and apologized for the cancellation.   My order is on it's way.  Good work TRU.

Update - TRU called me yesterday to square up my cancelled order.  They followed through on the online price and apologized for the cancellation.   My order is on it's way.  Good work TRU.

That's good to hear. Fire Plane on its way!

I understand some negativity about TRU and their business model, but they don't always get it wrong.

I contacted TRU and they still gave me the finger about the cancelled order. Should I go to the BBB about this then?

I contacted TRU and they still gave me the finger about the cancelled order. Should I go to the BBB about this then?

I would certainly try it.  The BBB is very user friendly and very easy to navigate.  It doesn't take long and really, you have nothing to lose.  If nothing else it should keep TRU more on it's toes about things like this from happening in the future.  They could have just as easily told me that it was an error in their pricing system and that they couldn't honor that price and I would have accepted an apology and walked away and I would have closed my claim and say they made a mistake but they apologized for misleading me.  No harm done.