3 hours ago, Basictoaster said:

I was told yesterday by an employee at my local TRU that I am their best/highest volume LEGO customer. I don't know whether I should be proud or embarrassed. 

 

3 hours ago, dcdfan said:

yikes...

Fly under the radar much?!  I would cringe if someone at my TRU told me that.  I pride myself on them not knowing who I am and want to keep it that way.

33 minutes ago, brad4815 said:

Haven't seen it posted. Here's TRU flyer for 3/20-3/26. Also dimensions packs are 40% off.

 

 

Remaining hydra fortresses...  you will be mine.

3 minutes ago, baschloinka said:

Remaining hydra fortresses...  you will be mine.

I was thinking the same thing about hydra fortresses.

How come stay under radar if i am coming every TH and Sat to buy loads of LEGO for 5 years???...prob time to invite them for house parties...or wedding

7 minutes ago, msdontplay01 said:

Fly under the radar much?!  I would cringe if someone at my TRU told me that.  I pride myself on them not knowing who I am and want to keep it that way.

Flying under the radar is impossible for someone of my stature. I get noticed whether I want to or not. 

1 minute ago, brickolodon said:

How come stay under radar if i am coming every TH and Sat to buy loads of LEGO for 5 years???...prob time to invite them for house parties...or wedding

I treat it the same as buying online.  Don't want to purchase too much at one time and try to spread purchases out.  This means I deal with different employees each time at the store instead of the same people seeing me over and over again to the point they begin to recognize me.  When that happens, they start to question why all the Lego and seem resistant to large, multiple item purchases, especially combined with coupons, gift cards, free promo items, etc.

1 minute ago, msdontplay01 said:

I treat it the same as buying online.  Don't want to purchase too much at one time and try to spread purchases out.  This means I deal with different employees each time at the store instead of the same people seeing me over and over again to the point they begin to recognize me.  When that happens, they start to question why all the Lego and seem resistant to large, multiple item purchases, especially combined with coupons, gift cards, free promo items, etc.

You are looking at it wrong IMHO ... Adding that personal touch can go along way . And like others said it becomes almost impossible to go unrecognized at some point . 

 

12 minutes ago, msdontplay01 said:

I treat it the same as buying online.  Don't want to purchase too much at one time and try to spread purchases out.  This means I deal with different employees each time at the store instead of the same people seeing me over and over again to the point they begin to recognize me.  When that happens, they start to question why all the Lego and seem resistant to large, multiple item purchases, especially combined with coupons, gift cards, free promo items, etc.

Some stores seem to come up with asinine quantity limits and lots a questions like "where do you get all these coupons"? "Do you sell these? You're always buying them." So, yeah, I'd much rather be anonymous...

More power to you @Bold-Arrow...

Edited March 16, 20169 yr by dcdfan

I think it all depends on the store and employees. Mine are always excited to see what i'm buying. I might have one of the better stores that doesn't have a stick in their ass. This is also the same store where the cashier smooshed the Shark Suit Guy for me. 

3 minutes ago, Basictoaster said:

I think it all depends on the store and employees. Mine are always excited to see what i'm buying. I might have one of the better stores that doesn't have a stick in their ass. This is also the same store where the cashier smooshed the Shark Suit Guy for me. 

Yeah, I agree with this. I think you and @Bold-Arrow are at what I would consider a normal store. Mine are all, well, this is a family oriented site so I can't type what I want to say. Let's just say they aren't nice in any scenario. Remember they look at me like I'm stealing from them when I make purchases...

On topic, the store manager at my store is fully expecting  the 10% off CC to be extended although he made it clear it wasn't official . 

16 minutes ago, Basictoaster said:

I think it all depends on the store and employees. Mine are always excited to see what i'm buying. I might have one of the better stores that doesn't have a stick in their ass. This is also the same store where the cashier smooshed the Shark Suit Guy for me. 

my store manager was ok with me buying 2 slave 1, 3 MF all seperate purchases and using the 20% off coupon.  I told her that I will be back on thursday.  She said, we'll be waiting.  lol. 

On 3/15/2016 at 6:09 PM, Battrax said:

Yes, no substitute for checking physically. I have bought three 42009 Mk II cranes the last few weeks from TRU, even though it is no longer even listed as available on their site.

I got 2 Slave 1s last week.  used 20% coupon.  had to make 2 purchases, though.  oh well.

 

Wish I could find one of these elusive slave 1's in any TRU near me. I have been told they were there, but I have yet to see one.

2 hours ago, brad4815 said:

 

TRU is finally clearing out the Xmen set?

When is that sale?

1 minute ago, justapilgrim said:

When is that sale?

 

14 hours ago, dcdfan said:

Yeah, I agree with this. I think you and @Bold-Arrow are at what I would consider a normal store. Mine are all, well, this is a family oriented site so I can't type what I want to say. Let's just say they aren't nice in any scenario. Remember they look at me like I'm stealing from them when I make purchases...

I have 3 women "Lifers" (people that chose TRU as a lifetime career), that give me the sour-face "NO" look every time I walk into my store. lol The last straw for me was I had a transaction with a nice employee already rang up with 25% coupon, Rewards, TRUTH, and gift cards ready to swipe, and then....the Lifer magically appears out of thin air and says "NO!", and cancels the transaction and gives me my Rewards back. The coupon was on my phone downloaded from here but in print said it was valid physically or digitally, or something of the like. I even had TWO of that same digital coupons that TRU sent me via mail on the little sales fliers with my home address on both the mail flyers, as proof ready and I  SHOWED HER  those because I already knew she might be there at the store.  I blew a fuse and went off on her: "What is wrong with you?  The transaction was already rang up! The cashier didn't have a problem with it? No one else has a problem with it? It's only you, you're the problem...with your sour-face and fake smile" I said that verbatim. The Rewards were $250 I think? "Do you know how much money I spend at TRU? Do your realize how much money I spent to get those Rewards?" She replies "yeah using those coupons". "That's right, and do you know why you never see me spend that much here? Because of you... it's only you...well you and 2 of your other sour-faced girlfriends."

I figure if Miss Sourpuss and her 2 other Lifer friends are gonna shut me down every time then I'm not out anything if I tell her what I think of her. It's not just the TRUTH and digital coupon thing with her, it's every time I try to get at some promo or have a question, she is there to be unhelpful and treats me like I'm stealing. Apparently one of the other Lifer-sour-faced-girlfriends didn't like being categorized with her because the next time I went in she came over and dismissed the cashier, rang me up with Rewards (not coupon because I didn't use 1) and overrides one of the promos to give it to me free, I think as an apology for the other Manager's actions, idk. I've just had it with bad customer service. I used to spend a lot of money there, but now I would rather travel to other TRUs rather than see her.  Oh I have no shame in what happened, she deserved it, and I still go in, but...nah

23 minutes ago, Average Guy said:

I have 3 women "Lifers" (people that chose TRU as a lifetime career), that give me the sour-face "NO" look every time I walk into my store. lol The last straw for me was I had a transaction with a nice employee already rang up with 25% coupon, Rewards, TRUTH, and gift cards ready to swipe, and then....the Lifer magically appears out of thin air and says "NO!", and cancels the transaction and gives me my Rewards back. The coupon was on my phone downloaded from here but in print said it was valid physically or digitally, or something of the like. I even had TWO of that same digital coupons that TRU sent me via mail on the little sales fliers with my home address on both the mail flyers, as proof ready and I  SHOWED HER  those because I already knew she might be there at the store.  I blew a fuse and went off on her: "What is wrong with you?  The transaction was already rang up! The cashier didn't have a problem with it? No one else has a problem with it? It's only you, you're the problem...with your sour-face and fake smile" I said that verbatim. The Rewards were $250 I think? "Do you know how much money I spend at TRU? Do your realize how much money I spent to get those Rewards?" She replies "yeah using those coupons". "That's right, and do you know why you never see me spend that much here? Because of you... it's only you...well you and 2 of your other sour-faced girlfriends."

I figure if Miss Sourpuss and her 2 other Lifer friends are gonna shut me down every time then I'm not out anything if I tell her what I think of her. It's not just the TRUTH and digital coupon thing with her, it's every time I try to get at some promo or have a question, she is there to be unhelpful and treats me like I'm stealing. Apparently one of the other Lifer-sour-faced-girlfriends didn't like being categorized with her because the next time I went in she came over and dismissed the cashier, rang me up with Rewards (not coupon because I didn't use 1) and overrides one of the promos to give it to me free, I think as an apology for the other Manager's actions, idk. I've just had it with bad customer service. I used to spend a lot of money there, but now I would rather travel to other TRUs rather than see her.  Oh I have no shame in what happened, she deserved it, and I still go in, but...nah

Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it.

13 minutes ago, bigboy61 said:

Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it.

Sure, let the corporate side with that asst. manager, demand ALL stores to do the same thing, and make life really difficult for the rest of us.  

Just go to a different friendlier TRU store.  Vote with your $$$

35 minutes ago, Average Guy said:

""long quote removed"

Well I hope that you at least apologized to the employee who was nice to you and gave you the promo and stated that you were simply mad at her boss b/c she was going against Store policies. It would go a long way. The manager is a lost cause.

15 minutes ago, bigboy61 said:

Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it.

 

12 minutes ago, Darth_Raichu said:

Sure, let the corporate sides with that asst. manager, demand ALL stores to do the same thing, and make life really difficult for the rest of us.  

Just go to a different friendlier store.  Vote with your $$$

 

just what we need a video with TRU magic going viral 

As for the original problem, the only thing that really violates policy is combining the GC and TRUTH, from what I have been told.  Many cashiers and managers ignore that but it is based of the contract with the CC provider so corporate will not side with you on that.  As a consumer you have plenty of recourse and power in the form of surveys, review sites, and social media.  If you really want the higher ups know about a problem employee, make a cheap purchase from the specifically and then fill out the survey that is on every receipt.  do so repeatedly and they will notice.  I can not speak for TRU specifically but those surveys do have power at most retailers, and since so few people fill them out, two or three bad ones a month will impact a store.

Edited March 17, 20169 yr by jay4e

Went to tru and they had both promos going for the free batmobile and free airjitzu flyer but would not let me combine them. Still got the deep sea operation base for about $64 out of pocket after truth and discount gc.

On March 16, 2016 at 3:14 PM, Basictoaster said:

I was told yesterday by an employee at my local TRU that I am their best/highest volume LEGO customer. I don't know whether I should be proud or embarrassed. 

My toys r us manager told me our house must be Lego heaven. I felt embarrassed. I pulled the I have lots of nephews line, but I should have said our Lego basement is awesome as it is

8 hours ago, bigboy61 said:

Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it.

I just bring my kids to the store with the grumpy lady and don't feel any need to discipline them when she is trying to stop my valid discounts. Usually she bends to my kids being super annoying as they are and hurries us out  

or I go when she is usually not there.