Are fruitcakes running rampant on eBay lately? Selling, buying, listing, feedback, etc...

[KvHulk]

Did you accept the return or did the buyer file a SNAD?

If you accept the return then when you get it back you can offer a partial refund, minus shipping both ways, item condition, etc.
If the buyer cries and whines and leaves negative feedback eBay will automatically remove the neg feedback and side with you.

If the buyer filed a SNAD, you are **** out of luck. eBay will always side with the buyer and now you automatically have to eat shipping both ways, refund in full and not only can the buyer leave negative feedback but there is nothing you, the seller, can do about it.

Added: F-cking forum is a barren wasteland but we still can't curse?

Edited June 7 by KvHulk

[tasiatunes]

I contacted the buyer stating he signed for the item.Did not have to accept it and if it is damaged to file a claim with the USPS.The item is being returned but is being shipped out of Minnesota.I had shipped the item to Los Angeles.There is fraud, but your right Ebay will still side with the buyer.Going to sell the rest of my inventory and get off Ebay too many scammers and supported fraud by Ebay.The weight of the page is more than what I sent.

So all the posts about getting signed delivery, different weight of the item returned, photo of damaged return item, or a good one once the item is delivered its not the sellers problem are all false.I have been selling Ebay 20 years and have heard about all the fraud.Fortunate to avoid most of it till now on an expensive set.Through the years Ebay for 99%will side with the buyer.I am a top rated seller so it can happened to anyone.I had called the Ebay rep before shipping.She thought it was dubious but since it was paid for ship.If I did not ship Ebay would still charge a final value fee. I have known a number of sellers leave Ebay.

[Bold-Arrow]

5 minutes ago, tasiatunes said:

I contacted the buyer stating he signed for the item.Did not have to accept it and if it is damaged to file a claim with the USPS.The item is being returned but is being shipped out of Minnesota.I had shipped the item to Los Angeles.There is fraud, but your right Ebay will still side with the buyer.Going to sell the rest of my inventory and get off Ebay too many scammers and supported fraud by Ebay.The weight of the page is more than what I sent.

So all the posts about getting signed delivery, different weight of the item returned, photo of damaged return item, or a good one once the item is delivered its not the sellers problem are all false.I have been selling Ebay 20 years and have heard about all the fraud.Fortunate to avoid most of it till now on an expensive set.Through the years Ebay for 99%will side with the buyer.I am a top rated seller so it can happened to anyone.I had called the Ebay rep before shipping.She thought it was dubious but since it was paid for ship.If I did not ship Ebay would still charge a final value fee. I have known a number of sellers leave Ebay.

My advice is to go kick a rock and take your frustration on it then get back at jt . One buyer shouldn’t ruin 20 years  of a business.

i deal with that stuff every week on amazon. Water off a ducks’s back at this point 

[Darth_Raichu]

1 hour ago, tasiatunes said:

I contacted the buyer stating he signed for the item.Did not have to accept it and if it is damaged to file a claim with the USPS.The item is being returned but is being shipped out of Minnesota.I had shipped the item to Los Angeles.There is fraud, but your right Ebay will still side with the buyer.Going to sell the rest of my inventory and get off Ebay too many scammers and supported fraud by Ebay.The weight of the page is more than what I sent.

So all the posts about getting signed delivery, different weight of the item returned, photo of damaged return item, or a good one once the item is delivered its not the sellers problem are all false.I have been selling Ebay 20 years and have heard about all the fraud.Fortunate to avoid most of it till now on an expensive set.Through the years Ebay for 99%will side with the buyer.I am a top rated seller so it can happened to anyone.I had called the Ebay rep before shipping.She thought it was dubious but since it was paid for ship.If I did not ship Ebay would still charge a final value fee. I have known a number of sellers leave Ebay.

What @Bold-Arrow said. 

Just use this as a lesson for next time. If the buyer is suspicious, then just cancel the order and block.  Better to lose $100 in fees vs $700+item.

And if you think eBay is bad, do yourself a favor and never sell on Amazon

[mlc3423]

38 minutes ago, Darth_Raichu said:

What @Bold-Arrow said. 

Just use this as a lesson for next time. If the buyer is suspicious, then just cancel the order and block.  Better to lose $100 in fees vs $700+item.

And if you think eBay is bad, do yourself a favor and never sell on Amazon

One more thing as a 25 year lifelong ebay seller who sells many things besides lego....If at all possible do buy it now/best offer auctions....If someone with 0 or very low (And in your case suspicious) feedback sends you an offer and if you don't feel comfortable dealing with that person you can just decline the offer and block if so desired...Running things auction style almost anyone can bid and buy your auctions regardless of their feedback

And if someone uses buy it now and pays for the item if you ever want to cancel a sale always choose the option "Issue With Buyers Shipping Address"....That's always been my go to for when dealing with someone whom i don't want to deal with....And of course blocking them afterwards

Just my 2 cents....Carry on everyone and have a great weekend

[tasiatunes]

Thanks for that advice.Does using "issue with buyers address" work? If it does I will use that in the future.If I canceled the order any other way Ebay would still charge me a final value fee in this case over $150. I sold this as buy now not as an auction.

I will never sell on Amazon.

[tasiatunes]

I really am posting this for other sellers to be aware.I have seen posts of if it signed for its not your problem, once its delivered your covered, do not accept returns, photo and video everything, the weight is different returned than it was when sold.In this instance the Lego returned is being shipped from Minnesota not California where it was delivered.So no matter what you do the seller loses most of the time.It just frustrating as seller to have to deal with the scammers.But just move on.I will post pictures of the returned item.

[BRIX23]

I can't understand how ebay gets away with turning a blind eye to obvious problems within their platform.  Just the fact alone that you have proof of sale to an LA address, but yet the return is coming from another location across the country should be enough to defend a seller.  

@tasiatunes can you please share the buyer so I can block them?  I know there's a lot out there, but every blocked one helps.  

[tasiatunes]

I may get off the platform.Ebay always sides with the buyer.When one scammer goes down another pops up.It is too easy to buy anything be able to keep it and get your money back.Its a great shopping site.The buyer ash_245613

[weemsc54]

Thank you for sharing so they can be properly blocked for others. 

My scammer rate on eBay is very low (<.002%), but in those instances I know they'll 100% stand with the buyer while I pay the return shipping and get stuck with something in far different condition than I shipped. 

[tasiatunes]

Sold Lego world map Ebay for $681 include shipping, insurance and signature.10 days later buyer filed item damaged.Ebay forced to return item to me for full refund.The buyer sent back a pick envelope with LOL on it.He received full refund.Fraud and the at **** finest.

[weemsc54]

Well, that's awful.

Why did he receive a full refund though? You have to approve that upon proper inspection of the returned item, or at least you do when they select the Item Not as Described return option. 

[tasiatunes]

Never had the option.Ebay automatically refunded when it was shown as delivered.Never had the option to review.It was shown delivered.I walked around the house because I could not find a big box.It then dawned on me that the little envelope was the return.Scammed

[Pseudoty]

27 minutes ago, tasiatunes said:

Never had the option.Ebay automatically refunded when it was shown as delivered.Never had the option to review.It was shown delivered.I walked around the house because I could not find a big box.It then dawned on me that the little envelope was the return.Scammed

Update us once eBay replies to your appeal. 

Sorry this happened to you.

Edited 22 hours ago by Pseudoty

[tasiatunes]

Thanks .I have filed with Ebay,USPS  criminal investigation form 8165,FBI internet crime division IC3,,and Alameda sheriffs department.Will see what happens.

[stackables]

Keep us posted.  Definitely interested to see what happens. 

[river41]

years ago i spoke to ebay by phone in  a similar story and got a reimbursement on my refund. I actually got a intelligent knowledgeable agent that helped me .Good luck 

Edited 18 hours ago by river41

[tasiatunes]

UPDATE Just received email fromEbay.We are deducting $470 plus held funds from your account to refund scammer.

[Darth_Raichu]

9 hours ago, tasiatunes said:

Never had the option.Ebay automatically refunded when it was shown as delivered.Never had the option to review.It was shown delivered.I walked around the house because I could not find a big box.It then dawned on me that the little envelope was the return.Scammed

Did you ask eBay to step in at any time before you received the returned package?  Because:

Quote

If we step in at any stage and the item is returned used or damaged, you'll no longer be able to deduct an amount from the buyer's refund to cover the loss in value.

At the end of this page:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115#refund_guidelines

[BRIX23]

1 hour ago, Darth_Raichu said:

Did you ask eBay to step in at any time before you received the returned package?  Because:

At the end of this page:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115#refund_guidelines

How does ebay get away with such a thing?  If they step in to assist in a problem at any stage you no longer are eligible to recover any losses?  That doesn't make any sense.  What should you do?  Wait until you receive the wrong item/damaged item back and then ask them for assistance?