There are always ways around it. Sets can be opened if for personal use, but there also is another work around for larger sets....

Please explain ....

If you are selling larger sets, get some of those cheap candy stripe bags from your local thrift shop. Throw the box in there, I got told they aren't allowed to cube the weight that way. Means freight is cheaper

Oh the horror....
I hate receiving Amazon orders sometimes. Damaged, crushed, water soaked sets. Off go the emails

bugger bugger bugger. How many lego boxes affected? 

A few Ghost Trains, Orc Forges and Batwings

12 in total

Ouch that hurts. Thats a massive lot for Amazon to address. Partial refund?

Hoping so. I'll mail it back, doesn't bother me but they are fairly busted up.

I don't get how something that is here in 6 days manages to so regularly sustain water damage. I have had times where I have been quite fortunate and had a busted up box and no damage inside whatsoever.

They need thicker boxes, it really isn't that hard and would save them a heap I'd imagine.

Yeah thicker boxes would help. 

 

I really do not think it is amazon who are the real issue it is the baggage handlers at the airports when they load and unload the parcels. 

Funnily enough the lego boxes that Lego themselves use , I found, have never been damaged. Maybe amazon need to put a big fat LEGO STICKER on the box or FRAGILE. 

 

Maybe that would solve some of the issues.

Exactly. I have never had water damage on any other order placed, apart from Amazons, and I have used plenty of retailers over the years.

Maybe the issue comes from their warehouse and not the handlers. I am not sure. It is crazy though considering. I have items in transit for a month that get here better than their couriered items that come in a few days.

Yeah I know. Common sense dictates less travel time = less damage. Not always the way. Mine arrive today so I hope mine caught a different plane

Mine must have come from Tom Hanks' FedEx plane from Cast Away

All good, their customer service is the best as it always is.