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Buyer asked me to open sets before shipping?

cobrakai
in eBay Marketplace

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When I have had similar requests, I have contacted EBay and explained the situation.  Made sure the EBay rep said I was good to go and covered under the  EBay policies.  I make sure that I record the time, date and name/number of the EBay rep.  I then send a message to the buyer, through EBay, having them confirm their request and spelling out the actions that I will be taking, (ie. opening the sealed boxes, re-packaging the sealed bags, etc).  I also mention my contact with EBay stating the date, time and rep's information.  This is for EBay's use in the future if necessary.  A return message from the buyer acknowledging that email should cover you.  As an extra CYA, I also video the opening of the set boxes, the packaging and sealing of the shipping box for proof that all items were packed, nothing missing.  Your buyers rating also helps. 

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