My one HH from Amazon was just delivered via UPS, unfortunately with creases, a corner nearly ripped off, and a puncture on the back panel   Think it was like that to begin with, as the shipping box is in decent shape.

Just ordered a EEE from S@H a few hours ago and the status still says "Customer Service". This would be my fourth order from S@H for the month. Ordered a WVM, PS, and HE on separate days and those got shipped

It happens.  Relax.  

My one HH from Amazon was just delivered via UPS, unfortunately with creases, a corner nearly ripped off, and a puncture on the back panel   Think it was like that to begin with, as the shipping box is in decent shape.

Are there extra labels on product box with bar codes?

My one HH from Amazon was just delivered via UPS, unfortunately with creases, a corner nearly ripped off, and a puncture on the back panel   Think it was like that to begin with, as the shipping box is in decent shape.

 

This makes me cringe as I have 2 on the way from Amazon.  But on the other hand, this problem is better than the problem of having no HH sets.

Are there extra labels on product box with bar codes?

 

No, is that what happens if something gets returned and resold?

 

Seals were 49R3, BTW, for anyone interested.

Phew!!! Got my boscovs orders!!! Got 14 sets in 1 large box direct from their shipping department. Missing 1 rancors pit that's schedule to be delivered Thursday. What a great deal all of us got on these!!

No, is that what happens if something gets returned and resold?

 

Seals were 49R3, BTW, for anyone interested.

No, extra bar codes and old seal codes would mean someone's FBA stock, possibly comingled. But I guess not. Just old leftovers. Do complain to amazon via chat and offer to send photo

No, extra bar codes and old seal codes would mean someone's FBA stock, possibly comingled. But I guess not. Just old leftovers. Do complain to amazon via chat and offer to send photo

 

Gotcha, yeah, I just sent Amazon a message and said I could send pics over for them to look at.

2 HH from amazon arrived, one is great shape then other has a box opener cut that didn't tear thru the box. I'll build this one.

It happens.  Relax.  

 

It's still in "Customer Service". Should I be concerned now?

It's still in "Customer Service". Should I be concerned now?

Depends on your buying history prior to this month.

Received a Tower of Orthanc from LEGO Shop at Home yesterday... instead of the Xmas promo, they stuffed a 60056 Tow Truck in the box and crushed the bottom of the bigger box. Not worth a return to LEGO Shop at Home, but my boys will enjoy building the Tow Truck.

I ordered a GE over the phone when it was "call to check availability" and when I received it yesterday there was the Holiday promo, as expected, as well as a 40092 Reindeer set which they threw in for free.

just got the HH that I was lucky enough to order from Amazon two days ago. Code 28R4. Box not in good shape, dents, creases... qualified for a WH deal.

Got my 2 HH from Amazon. Dents and dings. One broken seal.

2X HH from Amazon.  Boxes in perfect condition except for one small tear on the front of one of em (I'm building it, so I don't really care).  Codes 37R4

Something hilarious.....

Got in some modulars from store to home today.

Slapped on the top of the box taped down was another smaller box not the same length.

Strong and sturdy. It had the free promo.

One fedex label for the taped up odd size non rectangle double box.

Imagine fedex liked it. (Sarcasm)

Product was great shape so it worked for me.

I got my maersk today from lego it has a 7 inch crease but its not too bad but I wish it had been perfect. If I ever sell it down the line that might hurt its value maybe. I'm not so sure I'm just a newbie. The promo was a mess though. Smashed in and ripped in two places. Is this something lego would fix for me? For a first time buyer on their site it didnt go exactly as planned but at same time it was just a free promo. Any suggestions?

Sandcrawler VS. Holiday promo:

Sandcrawler VS. Holiday promo:

well, at least sandcrawler won

Take it to lego store to exchange for undamaged set!

Sent from my iPhone using Brickpicker

Take it to lego store to exchange for undamaged set!

Sent from my iPhone using Brickpicker

Thank you!!

TH ordered Monday 10/6 from LEGO Shop at Home "expected ship date 10/20" now in process

TH ordered Monday 10/6 from LEGO Shop at Home "expected ship date 10/20" now in process

 

Same story here. Orders from 10/9 still backordered.

Even though my backordered 5x HH have just been shipped with my "account in review", I'm disappointed that the 2x VIP promotion seems to not apply in my case:

 

 

I've just visited SaH online and I have in fact only been given 439 VIP points for this order.  Since I'm walking on eggshells, do I call to complain or just accept it?  The order total is also wrong but, that may be because I had some Maersk 3Es that were cancelled and the total amount may still need to be updated.  I'll check my credit card statement in a few days.

 

Watch SaH like a hawk as I've been looking back and I was also short changed on the 22x VW Campers that I ordered 2 years ago during 2xVIP.

Edited October 11, 201411 yr by TabbyBoy