Hello,

We're contacting you about order #xxx-xxxxxxxxxxx for the following item(s):

LEGO Minifigures Minifigures 2018 Sealed Box Building Kit (60 Pack)

We're unable to fulfill your order for the item(s) listed above because they aren't available from the supplier any longer. As a result, we've cancelled them from your order and your original payment method won't be charged.

We're sorry for any inconvenience or disappointment this may have caused.

We appreciate your business and hope to see you again soon.
 

Got the email too

Same email here. Oh well. It was worth a shot.

I ordered the City Advent calendar from WM for $21.97 and used store pick up. When the associate arrived he paused, looked down at the set in a closed bag a read a note that said "this isn't exactly the item you ordered, so we gave you a different one instead." He handed me an Arctic Ice Crawler 60109. 

Me: "This isn't a calendar"

Associate: "True, but it has ice and it is Legos."

Me: "Lego"

Associate: "What?"

Me: "So I'm guessing because it has ice you thought, what . . . winter?"

Associate: "You want it?"

Me: "No, but I'm going to make you listen to me for the next five minutes as I discuss  the problem of phantom stock in your store, because I think I found a new reason why the tracker is off."

 

Went to Barnes & Noble today to pick up the single architecture Studio set that I bought using the codes yesterday. There was a note at the register with my name on it saying they accidentally pressed yes on my order and that they didn't have the item in stock. It took a while to convince her but finally the manager got me one shipped from the Mansfield Ohio store, arriving mid next week. Phew.

Pro tip: for anyone close to Mansfield, there are several more in that store.

code ok but all my 3 orders gone from order history cannot be found is that how B&N cancel it? 

16 minutes ago, brickolodon said:

code ok but all my 3 orders gone from order history cannot be found is that how B&N cancel it? 

Mine are still open.

15 minutes ago, brickolodon said:

code ok but all my 3 orders gone from order history cannot be found is that how B&N cancel it? 

Try logging out and using order # and email address to look up the status.

no i mean by barnes and noble - they have a department that checks orders before they process them

To avoid this place an order with store pickup?


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Just now, brickolodon said:

To avoid this place an order with store pickup?


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No. Pickup orders also get screened and flagged.

No. Pickup orders also get screened and flagged.

My orders with pick up in store and 3 others gone...


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Anyone know what the differences are in BN.com orders that are “processing” vs “open”?

two of mine with the code are processing (one ordered yesterday and one 2 hr ago). Another ordered yesterday at same time as the other says “open”.

ideas?

36 minutes ago, brickolodon said:

My orders with pick up in store and 3 others gone...


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Even when you logout of your account and check status by order # and email address?

Found an architecture studio In store. Tried to buy online showing no stock. Store employees unhelpful.

Ask them to update their inventory. Make sure it is not just an empty box first. There are some of those around.

She said her inventory showed it in store.

But would not show up to buy online

Just got my first B & N shipment notification - only a partial shipment of one of my small orders, but encouraging....? 

Both the 60197 Passenger train order and Old Fishing Store order I placed have just shipped. Also picked up in store one fishing store and hogwarts great hall. 

1 set shipped, 2 more still processing on my member account. "Don't have permission to view" error on guest checkout orders.

Verification team will let me pick up at one store but seems to fail everything I order elsewhere.

ETA: Guest checkout orders showed as still processing when I switched browsers.

Edited October 8, 20187 yr by mizeur

Hulkbuster shipped from B&N. Waiting on Y-Wing still.

Even when you logout of your account and check status by order # and email address?

Yes tried couple times


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So far, all of my B&N pickup orders have gone through and were picked up (architecture studio, venice, and burj). None of my shipped orders have moved past the processing stage.

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All my orders have shipped. Still able to place orders. Yuuuuuuuuuuuuuuuup!

6 hours ago, HappyHawkeye said:

Just got my first B & N shipment notification - only a partial shipment of one of my small orders, but encouraging....? 

Another shipment notification - for a single Kessel Mine Worker! 

Can't imagine why their business is in trouble with this level of efficiency

Edited October 8, 20187 yr by HappyHawkeye