No kidding. Probably safe to say that there's a guy named John in Milwaukee who is ecstatic right about now as he opens up his order.

24 MC 21107 arrived from TRU. All well packed.

Went to pick up my GE 1 of 2 from WM ship-to-store in hopes of getting a minty box.

Not so much. Seals busted and taped with packing tape. FedEx label slapped on the front of the box. One corner was more tape than cardboard. Absolute garbage.

Rejected it on the spot. Let's hope #2 arrives in better shape.

Got my backorder tower of orthanc from shop at home.  Not mint but good enough.  No poster, oh well.  Seal is 44R4....

Got my Hans Classic Dolls today. Opened box and could only smell $$$

Got my Hans Classic Dolls today. Opened box and could only smell $$$

My 2 R2's from Amazon arrived, both in a regular large Amazon box with plenty of packing material, both minty fresh.

Received a 9493 x wing and an r2. Guess which one was in the bigger box lol. Both mint though

Rec'd my two R2s from Target today.

1 minty... other had a small crease.  Not bad... was hoping for the original Lego shipping box so I could store.

Rec'd my two R2s from Target today.

1 minty... other had a small crease.  Not bad... was hoping for the original Lego shipping box so I could store.

 

Man, I would kill a drifter for a stack of lego shipping boxes.

Received 2 GEs from Walmart from 10/31 order in a huge box...Tons of padding inside and shipping box looked pretty good.  One GE looked like this:

 

 

and the other wasn't much better.  Was shipped from within my own state, so I'm pretty sure they already looked like that to start with.

 

Also received a PS from Amazon.  Box fit like a glove around it...no room for padding.  Box trashed, with a hole on the front, a FBA sticker, an invoice taped to the front and creases all over.

 

Any suggestions on what to do?  Since Pet Shop seems to still be around, I might just return it.  GE, though...not such an easy decision.

Edited November 15, 201411 yr by TJ488

Received 2 GEs from Walmart from 10/31 order in a huge box...Tons of padding inside and shipping box looked pretty good.  One GE looked like this:

 

 

and the other wasn't much better.  Was shipped from within my own state, so I'm pretty sure they already looked like that to start with.

 

Also received a PS from Amazon.  Box fit like a glove around it...no room for padding.  Box trashed, with a hole on the front, a FBA sticker, an invoice taped to the front and creases all over.

 

Any suggestions on what to do?  Since Pet Shop seems to still be around, I might just return it.  GE, though...not such an easy decision.

 

I hear you. I refused a GE from Walmart yesterday I had shipped to the store. It was in way worse condition than that, busted seals - tape all over it. I'd keep that if the seals are good and ask for a discount. 

I hear you. I refused a GE from Walmart yesterday I had shipped to the store. It was in way worse condition than that, busted seals - tape all over it. I'd keep that if the seals are good and ask for a discount. 

 

Thanks for the tip.  Yeah, it seems like I could still make a small profit off it after fees, considering an open box with sealed bags recently went for $220.  The seals aren't perfect, but they are all still intact.  I did e-mail WM to see if they can do anything about it.  Going to send the Amazon Pet Shop back for a return, though.  Hopefully, I don't get the banhammer...I already have two partial refunds for damaged boxes in the past month.  This would bring me to 3 problems out of 13 big set orders in that time period.

The only thing WM needs to banhammer is their fulfillment department!

All target orders new Minecraft from today shipped, this guys r quick...

I shouldn't be surprised but TRU ebay cancelled my Sandcrawler order overnight.

I shouldn't be surprised but TRU ebay cancelled my Sandcrawler order overnight.

I can't remember what I bought, but they oversold something and cancelled my order so I left a negative feedback.  They offered 10% off a future TRU eBay order, which isn't terribly helpful unless you run into another Sandcrawler blowout.

Got some stuff in today...these are the droids I'm looking for.

Target did a great job packing these up safely..2 per order seems to be the magic number.

Got some stuff in today...these are the droids I'm looking for.

Target did a great job packing these up safely..2 per order seems to be the magic number.

 

Congratulations Welcome to the Droid Side!

Congratulations Welcome to the Droid Side!

Its almost scary how much lego is hoarded these days.

Its almost scary how much lego is hoarded these days.

 

shake it off ravenb99!

shake it off ravenb99!

Lol its good. Just funny sometimes

Yeah, this is a great year for LEGO hoarding. 

Got a single HH from Amazon, 2 HE from WM and a bunch of MC from Diapers.com.  HH was 44R3, had some big, but light creases, lots of dust and stickers on the bottom.  2 HE were surprisingly good...just some light creases, and MC were packed strangely but survived.

So, after the second return filed for damage on the same set, I get the following email from Amazon. Just wondering if this is fairly common, something new, etc.?

Aside from the incorrect yet completely functional English, it's an interesting policy... if that's what you call it...

 

.

 

Message From Customer Service Hello,

I'm sorry to learn the replacement order had problem as your first order. This usually doesn't happen.

I would like you to know that we take such feedback seriously and I have forwarded your message along to the delivery departments, so that they may take further necessary action. We'll take appropriate action on each and every factor which consequated for this failure of our standards.

On priority, I've forwarded this issue to our concerned team in our company, so that they would take an appropriate action and make sure this doesn't happen again.

If I relate to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard, please accept my sincere apologies for this.

I've created a replacement order that's listed below. There's no charge for this replacement order. I've also upgraded the shipping method to Same day Shipping at no additional charge.

Order Number:  
Estimated Delivery Date: November 18

In this case, I don't want to put you in the hassle of returning the item. You can dispose of it at your convenience.

If you still have any problem with this replacement order please let us know. We will occasionally halt the sale of an item if we've found a problem with our inventory of the item, the way we're shipping it, or the way it's described on the product details page.

Please visit the following link to provide the information we requested:



We're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I sincerely apologize for the inconvenience you experienced in this case. We truly didn't expect this would happen.

We hope you'll give us another chance to prove the quality of our service and look forward to your next visit.
Best regards,
Shanmuga sibi M.