I placed an order for a camper van on October 18th and just noticed the Christmas giveaway set has been cancelled off the order.  How rude. I hope they haven't run out already.

Has this happened to anybody else?

  Order Summary Item Name Ship Date Status Qty. Price Order Total 10220 Volkswagen T1 Camper Van 18 Oct 2013   1

Has anyone received more than one 40082 Christmas tree stand?

Sure. I think I have 6 so far. But they are from 6 different orders. If you meant more than 1 in one order, then my answer is no.

I have received three 40082. One via a LEGO Shop at Home order, and two today in the Lego store. I made one purchase in the morning (Winter Village Market) and then went for lunch. We came back a few hours later for a second (met the minimum purchase with lots of PAB cups). There was essentially the same staff in store, and they didn't have any objections. They even assisted with digging through the PAB inventory in the back so I could get all of what I came for. They said they had "at least a few dozen boxes" of the promo sets left...not sure how many sets to a box...I'm thinking 6-8 based on what I saw in store. All purchases were made on the same VIP account.

It seems that they ran out.  I just went to place a few orders and the christmas set was not auto included.  I also noticed on 12 other others recently that the christmas set was included but the polybag was not.  I am having to rethink with even the double VIP as the aftermarket sale of the freebie reduces the net cost of the items I was looking at purchasing.  If you count the pennies the dollars will take care of themselves.

Yea, the Christmas promo is no longer mentioned on the shop front page (as it was previously) which tells me they ran out. I only made one order, and I didn't get a polybag of any sort, and that was a couple weeks ago. So I am not sure what the polybag offer was. (I did get a Lego store minifigure though)

I have 6 xmas sets on the way from LEGO Shop at Home. The last order shipped on Monday 28/10. Shipping statuses all indicated they were shipped with the bonus set. We'll see if it's true when I get them.

 

I got 4 from the Calgary store before they ran out of the set on the 20th. I called a couple of times after and they received no new shipment and was told to shop online. Essentially they ran out of the set in less than a week.

 

I have one opened and 9 to sell. Though I'm hanging on to them til I get the 2nd set.

I was going to say something along the same thing. I ordered the HH tonight and the promo showed up on my email confirmation. I'm not a big investor but would like the

You may if it's your first order but, maybe not if it's your second.  I had nothing in subsequent orders.  Mine showed up in confirmation but, not in "Your Lego order has been shipped" email.

I put in six separate orders since Oct 14, each "Order has been shipped" email includes the bonus set. I think it helps if you wait til your previous order has shipped before ordering a new one.

I put in six separate orders since Oct 14, each "Order has been shipped" email includes the bonus set. I think it helps if you wait til your previous order has shipped before ordering a new one.

 

I always waited until I actually received the shipment before I placed the next order.  Obviously they just hate me. ;-(

Since multiple promos no longer happen for me, I now shop elsewhere.

I now wish that I'd ordered 99 Haunted Houses and then returned 98 of them for the hell of it.

They have just pulled this one on me & my son.

 

We were expecting the xmas tree stand for our winter scene, gutted.

 

No reason given.

 

I agree that this is very rude to a longer standing customer who has spent

Based on the varying experiences posted here, they seem to be trying (and often failing, at least for now) to enforce the "one per household" rule. If you ordered late in the month and hadn't got one yet, they may simply have run out at whatever distribution center services your area.

 

You can call and ask, just in case it was accidentally omitted. If that's the case, they'll send you a new one.

Another note on this, you can't get one if your using VIP discounts on the same order.

That is not true. I got a christmas set and employee polybag on a dozen or so orders. I used vip points on each order.

This is odd as I found LEGO Shop at Home customer service to be excellent up until now.  They can't have run out if other UK buyers in my area still get the promos.

If thats is true then I don't know whats going on here.

 

Still waiting on a reply from customer services.

 

I'll post whatever they send if they send anything that is.

 

Very strange this.

 

Here is the T&C for the current promotion:

 

LEGO

They have just pulled this one on me & my son.

We were expecting the xmas tree stand for our winter scene, gutted.

No reason given.

I agree that this is very rude to a longer standing customer who has spent

You are also free to return what you bought....tell them why you are returning  it.....and rebuy when there is a free gift.

I believe LEGO LEGO Shop at Home and many of the B&M stores have run out of the promo.  I do believe it states in the catalog - page 3 at the bottom (US Version): Offer ends October 31.  While supplies last.  Remember it is a "Limited Edition".  Just a warning but #2 is going to have less production and will probably sell out on Brick Friday. 

I believe LEGO LEGO Shop at Home and many of the B&M stores have run out of the promo.  Just a warning but #2 is going to have less production and will probably sell out on Brick Friday. 

Indeed, our Calgary store ran out of #1 by the 20th and never restocked. I'm planning to order online as soon as #2 is available early Friday morning to secure at least one set. Though I'm counting on the fact "Black Friday" isn't that big of a deal here in Canada.

It also seems that the UK members are having the problems so is it possible LEGO Shop at Home UK is enforcing the 1 promo limit while the US is not.

Why don't you just wait and see what's in the box?

Forgot to update on this... sure enough the box had no freebie but curiously all the subsequent LEGO Shop at Home orders placed in my name (as opposed to the girlfriends) came with the Christmas set, every one. So I really don't have much to complain about as I'm now sitting on over a dozen sets.

 

Interesting that TLG appears to randomly enforce purchase restrictions with online accounts.

Indeed, our Calgary store ran out of #1 by the 20th and never restocked. I'm planning to order online as soon as #2 is available early Friday morning to secure at least one set. Though I'm counting on the fact "Black Friday" isn't that big of a deal here in Canada.

Are you going in store as well? If you are I might see you. I got the first one the first day and the whole back counter (where the PAB cups come from) was filled with them. Surprised they ran out so fast.

Are you going in store as well? If you are I might see you. I got the first one the first day and the whole back counter (where the PAB cups come from) was filled with them. Surprised they ran out so fast.

 

Yep, I'll try to go on Friday after work, which I try to avoid (traffic). But for sure on the Saturday. 

Yeah with 2x points bricktober AND the giveaway going concurrently it was bound to happen.

My latest order didn't come with the Christmas freebie so I have customer service number to inquire about the situation. She replied that they were out as I expected her to say. I politely asked if there was anything that they could do to replace it and she offered up a mini vw camper. Lego employees aren't all evil. I'm a happy customer

Here is my answer straight from Lego:

 

Dear Alpha,

 

Thanks for getting in touch with us.

We are sorry to hear the free Holiday set was cancelled off your order. Unfortunately, this set was while supplies last and we had run out of the item in the warehouse which is why it did not make it in your order and was cancelled off your invoice. Understandably, this is upsetting for you so please accept my sincerest apologies. We would never want to do anything to upset anyone in any way, intentionally or unintentionally.

We try really hard to make sure everything we do is imaginative, creative and fun, just like our toys. I'm sorry to hear you think we got it wrong this time.

Listening to what LEGO

Some Canadian malls are jumping on the Black Friday wagon and will open early if you want to secure #2 early -- this includes Chinook Mall (7am) which the LEGO store is located.

http://www.thestar.com/business/personal_finance/spending_saving/2013/11/04/malls_across_canada_launch_new_black_friday_hours.html