I glanced through the prior topics, but didn't see anything specific to Amazon FBA (Fullfillment By Amazon).  If there was and I missed it, I apologize.

 

I'm looking to sell some Lego sets using the Amazon FBA service and was wondering if anybody has had any experience good or bad selling through FBA.  My concerns are that I have to put an FBA label over the barcode on the box.  Not sure how a collector would feel about having to remove it and potentially damage the box. 

 

Also, a little concerned that the boxes that I send which are in mint condition, may not be received by the customer in mint condition, if you know what I mean.  Just checking to see what others have experienced.  

 

If anybody has any experience buying through an FBA seller, I would appreciate any comments on the buying side too.

 

Thanks!

Sold a tie fighter helmet a couple of weeks ago FBA. Noticed today that the buyer left me a 1/5 star review claiming that it was opened. They didn't try to return it, at least not yet. This set was minty fresh and definitely not previously opened and taped closed. This kills my 100% rating and more importantly has put my account at over 2% defect rate FBA. Anything that I can do about this? 

23 minutes ago, legorunner said:

Sold a tie fighter helmet a couple of weeks ago FBA. Noticed today that the buyer left me a 1/5 star review claiming that it was opened. They didn't try to return it, at least not yet. This set was minty fresh and definitely not previously opened and taped closed. This kills my 100% rating and more importantly has put my account at over 2% defect rate FBA. Anything that I can do about this? 

This won’t be the textbook response but I had that happen 3 months ago. They even tried to claim against me but I disputed their story as it had a bunch of holes (first it was never received, then it was received but missing pieces, then empty entirely). They left a 1 star and my pubic response was to accuse them of being a fraudster trying to get a minifigure for free and I mentioned how Amazon denied their claim. My sales dropped a bit after but didn’t mind taking the hit to ruin a thief’s day

58 minutes ago, legorunner said:

Sold a tie fighter helmet a couple of weeks ago FBA. Noticed today that the buyer left me a 1/5 star review claiming that it was opened. They didn't try to return it, at least not yet. This set was minty fresh and definitely not previously opened and taped closed. This kills my 100% rating and more importantly has put my account at over 2% defect rate FBA. Anything that I can do about this? 

I think you can get rid of the rating/review due to it being sold via FBA. I've had a similar review that was auto crossed out due to FBA as soon as I submitted the case/appeal. 

10 hours ago, legorunner said:

Sold a tie fighter helmet a couple of weeks ago FBA. Noticed today that the buyer left me a 1/5 star review claiming that it was opened. They didn't try to return it, at least not yet. This set was minty fresh and definitely not previously opened and taped closed. This kills my 100% rating and more importantly has put my account at over 2% defect rate FBA. Anything that I can do about this? 

If you're talking about feedback, just request removal of the comment.  Amazon has become very good about removing negative feedback for FBA sales lately.

Thanks Team -- yes, it was auto removed once requested since it was FBA. Surprisingly easy, especially given that this is Amazon! 

1 hour ago, legorunner said:

Thanks Team -- yes, it was auto removed once requested since it was FBA. Surprisingly easy, especially given that this is Amazon! 

This is what the "protection fee", sorry, should be "referral fee" is at work.

Just got this: [CASE 1374xxxxxx [Action Required] – Update Inventory -FBA

 

We can ignore even tho says required?

 

This is an email regarding FBA Offers for your Amazon Seller account. We are contacting you to let you know that you could be missing out on sales opportunities because of low/missing inventory for your ASIN offers.

We recommend that you inbound additional inventory for your products immediately. To view the recommended replenishment quantity for these ASINs, go to “Restock inventory” at the following link:

Just got this email titled  "You’ll soon be enrolled in Remote Fulfillment with FBA". Seems like Amazon is going to open my FBA listings to other countries. I know this could increase the sales but may have other issues, like returns or fraud etc..  

I have the option to opt out but want to hear what others thinking about this. Personally, I prefer to less hassle rather than more sales.

7 hours ago, freakchem said:

Just got this email titled  "You’ll soon be enrolled in Remote Fulfillment with FBA". Seems like Amazon is going to open my FBA listings to other countries. I know this could increase the sales but may have other issues, like returns or fraud etc..  

I have the option to opt out but want to hear what others thinking about this. Personally, I prefer to less hassle rather than more sales.

When I set up my FBA (long time ago) I did also check the box for international. (Can't remember the exact name of the program - Maybe FBA export)

Most orders were from south america, EU or the middle east.

Got a few sales here and there on expensive legos, but never got one returned or got any complaints. Feedback percentage was way higher than US customers.

Haven't seen any order come through in the last year or so.

9 hours ago, freakchem said:

Just got this email titled  "You’ll soon be enrolled in Remote Fulfillment with FBA". Seems like Amazon is going to open my FBA listings to other countries. I know this could increase the sales but may have other issues, like returns or fraud etc..  

I have the option to opt out but want to hear what others thinking about this. Personally, I prefer to less hassle rather than more sales.

I had this turned on by default years ago.  I never had any problems with orders that were shipped overseas, but turned it off due to supplier limitations.

33 minutes ago, Phantom Toys said:

I had this turned on by default years ago.  I never had any problems with orders that were shipped overseas, but turned it off due to supplier limitations.

I worry about some sort of international tax issue. We used to get those notifications from Amazon about tax liabilities if we sold stuff to certain countries in the past.

4 hours ago, cobrakai said:

I worry about some sort of international tax issue. We used to get those notifications from Amazon about tax liabilities if we sold stuff to certain countries in the past.

I'm not sure if tax liability comes into play. These orders are shipped from FBA warehouse in the US directly to buyers in other countries and not shipped from FBA warehouses within the delivery country.

I might be wrong.

 

I have sold a few things to Canada at its always a pain in the a$$ with customs duty. Amazon automatically charges the seller duty while their FAQ states its the buyers responsibility.  Every time I had to fight for months going back and forth between reps showing them their own policy before getting refunded. I just stopped selling to Canada because it wasn't worth the hassle.

I wanna send in a 20 inch box (oversized) in a 30 inch box. Strictly speaking that is against amazon guidelines below since the lego doesnt exceed 25 inches. But are they strict about it? I already have a warning for having used a oversize box for my small lego sets. This might be different since its oversized.

4 hours ago, Bricklectic said:

I wanna send in a 20 inch box (oversized) in a 30 inch box. Strictly speaking that is against amazon guidelines below since the lego doesnt exceed 25 inches. But are they strict about it? I already have a warning for having used a oversize box for my small lego sets. This might be different since its oversized.

Yes.  They are very strict about this and will hit you with a policy violation.  However, it’s unclear how many of those you have to get before they will actually do something more than send you a violation notice.

For years I actually naively sent in oversize boxes regularly and never received a warning about it.  I had so many oversized boxes from Target deliveries that I just used them -- 36x20x20 (something like that) and others.  Once I learned not to I stopped.  Then within the last couple years I sent in a bigger box again and received warning.

13 hours ago, redcell said:

Yes.  They are very strict about this and will hit you with a policy violation.  However, it’s unclear how many of those you have to get before they will actually do something more than send you a violation notice.

I’ve had them make me take a week off for a single violation. 

yeah, they have ZERO tolerance apparently since its a safety issue.

Amazon Customer complained that they received Super Mario set instead of the botanical they ordered and that this happened to them 2x.

I use a 3PL and they have no way of confirming to what extent this happened.

Since I already sold a few botanicals with no issue, I'm hopeful this only happened to a few sets, but there's no way to know.

Is there any process in place with Amazon to confirm that the sets are labeled correctly? I can recall all of them, but they are very large and expensive to do so, not to mention needing the damage to sets and the need to resend to amazon.

I also do not understand how they were scanned in initially. Doesnt Amazon check the scan against what is supposed to come in?

On 12/23/2025 at 11:47 AM, Bricklectic said:

Amazon Customer complained that they received Super Mario set instead of the botanical they ordered and that this happened to them 2x.

I use a 3PL and they have no way of confirming to what extent this happened.

Since I already sold a few botanicals with no issue, I'm hopeful this only happened to a few sets, but there's no way to know.

Is there any process in place with Amazon to confirm that the sets are labeled correctly? I can recall all of them, but they are very large and expensive to do so, not to mention needing the damage to sets and the need to resend to amazon.

I also do not understand how they were scanned in initially. Doesnt Amazon check the scan against what is supposed to come in?

Good luck with that. I've had product with Amazon for over a year now that is not even mine, is mislabeled (they labeled it) and I still cannot get it resolved. I've opened two cases and they opened one on their own. Each time they just come back and say "yep, this product is mislabeled". I'd worry about your case if you have a lot of inventory because they could disable the listing for you.

1 hour ago, gmpirate said:

Good luck with that. I've had product with Amazon for over a year now that is not even mine, is mislabeled (they labeled it) and I still cannot get it resolved. I've opened two cases and they opened one on their own. Each time they just come back and say "yep, this product is mislabeled". I'd worry about your case if you have a lot of inventory because they could disable the listing for you.

I pre-emptively recalled all the inventory. Was 9 units out of 100 mislabeled due my workers fault. Will cost me about 1k to recall and resend back in. As you say, hopefully the customer complaints do not trigger a review.

Have you guys encountered these issues recently:

1) Amazon lost my inventory but won’t reimburse me for the cost of purchase, they calculate their own price which is wayyyy less then what I thought the sets for even on sale.

2) I use Amazon FBA and the customer never received the item, why do I get charged the refund?