On 7/26/2022 at 4:24 PM, Achilles said:

Hey you Ebay Pros:

I haven't sold much on Ebay in years, just moved a relatively high value item ($500) - I know USPS Priority comes with Delivery Confirmation -

In this day and age, should I spring for the Signature requirement as well?

I'm from the UK so have no idea what USPS charges for signature confirmation but, it seems like a no brainer if it only costs a few dollars. The item is far to valuable to cheap out on delivery options.

Edited July 30, 20223 yr by CsabaLazlo

3 hours ago, CsabaLazlo said:

I'm from the UK so have no idea what USPS charges for signature confirmation but, it seems like a no brainer if it only costs a few dollars. The item is far to valuable to cheap out on delivery options.

It's maybe more of a question if UPS even bothet to collect signature? In my experience since start of covid they are not collecting signatures, even when I pay extra (£2.40 in UK)

16 minutes ago, severalads said:

It's maybe more of a question if UPS even bothet to collect signature? In my experience since start of covid they are not collecting signatures, even when I pay extra (£2.40 in UK)

I know FedEx is collecting signatures again, just had a phone delivered the other day. Not sure of other carriers, though.

58 minutes ago, severalads said:

It's maybe more of a question if UPS even bothet to collect signature? In my experience since start of covid they are not collecting signatures, even when I pay extra (£2.40 in UK)

Technically once the carrier marked the package delivered and signed (no matter who signed it), the seller fulfilled their obligation to ship and could not be held responsible for INR (Item Not Received) claim.

22 minutes ago, Darth_Raichu said:

Technically once the carrier marked the package delivered and signed (no matter who signed it), the seller fulfilled their obligation to ship and could not be held responsible for INR (Item Not Received) claim.

Yeah but eBay (or was it Paypal) required an actual signature as a confirmation for orders over certain value

7 minutes ago, severalads said:

Yeah but eBay (or was it Paypal) required an actual signature as a confirmation for orders over certain value

Ebay's policy states it requires the purchase of signature confirmation for $750 orders and higher.  Maybe it is different in the UK.

https://www.ebay.com/help/policies/member-behavior-policies/signature-confirmationpolicy?id=5154

How do people handle sales issues when post office crushes shopping box and contents? No fault of the seller (assuming it was packaged with reasonable packaging materials/protocol). But buyer now has crushed set when they were expecting new condition set. Also no fault of buyer. Interested in your perspective on this issue. 

4 minutes ago, Gonkalin said:

How do people handle sales issues when post office crushes shopping box and contents? No fault of the seller (assuming it was packaged with reasonable packaging materials/protocol). But buyer now has crushed set when they were expecting new condition set. Also no fault of buyer. Interested in your perspective on this issue. 

Seller files a claim with the post office and allows the buyer to return the item. Seller eats the cost of shipping both ways. Post office finds a reason to deny the claim after taking months to make a decision. 

ta da

Alternatively seller apologizes and offers a partial refund equal or less than the cost of shipping both ways. 

30 minutes ago, brickvoyeur said:

Seller files a claim with the post office and allows the buyer to return the item. Seller eats the cost of shipping both ways. Post office finds a reason to deny the claim after taking months to make a decision. 

ta da

Alternatively seller apologizes and offers a partial refund equal or less than the cost of shipping both ways. 

Also, in our experience, if all the pieces are present and unbroken, USPS does not consider a crushed/damaged Lego box as a damaged item even if insured. Even if it is looked upon by many as a high value collectable.  Partial negotiated refund or return have been options we have used.

31 minutes ago, knr said:

Also, in our experience, if all the pieces are present and unbroken, USPS does not consider a crushed/damaged Lego box as a damaged item even if insured. Even if it is looked upon by many as a high value collectable.  Partial negotiated refund or return have been options we have used.

 

1 hour ago, brickvoyeur said:

Seller files a claim with the post office and allows the buyer to return the item. Seller eats the cost of shipping both ways. Post office finds a reason to deny the claim after taking months to make a decision. 

ta da

Alternatively seller apologizes and offers a partial refund equal or less than the cost of shipping both ways. 

So are you all not purchasing shipping insurance with USPS deliveries?  Sounds like the only thing shipping insurance may cover on a Lego set would be lost package?  

1 hour ago, BRIX23 said:

 

So are you all not purchasing shipping insurance with USPS deliveries?  Sounds like the only thing shipping insurance may cover on a Lego set would be lost package?  

USPS would ask to inspect the package as part of process to claim insurance.  There is 3rd party insurer on eBay but I do not know how they do insurance claiming

3 hours ago, BRIX23 said:

 

So are you all not purchasing shipping insurance with USPS deliveries?  Sounds like the only thing shipping insurance may cover on a Lego set would be lost package?  

We do on more expensive sets. Primary reason is for lost. Which has happened a few times.  

2 hours ago, Darth_Raichu said:

USPS would ask to inspect the package as part of process to claim insurance.  There is 3rd party insurer on eBay but I do not know how they do insurance claiming

 

1 hour ago, knr said:

We do on more expensive sets. Primary reason is for lost. Which has happened a few times.  

Ok, same here on expensive sets.  I use the 3rd party because it seems to generally be cheaper.  Thankfully have never had to file claim yet, but I guess that means I'm just throwing money at them.  

Circling back on this issue of crushed boxes. First off, thank you all for your insight. I had an issue recently where a box got totally crushed. Customer was not happy and sent a note to me. I I informed him that I had no control after the box leaves my place but that the item was packed in a brand new uline shipping box and was in perfect condition when it left my house. He told me that my packaging was insufficient. And that it should have had padded corners and bigger box with padding, etc. I ship lots of items using the same shipping protocol as Lego.com. Rarely do I have an issue. I don't buy insurance as it is rarely a problem. The customer continued to tell me that it should have been packaged strong enough that someone could literally stand on the box. Well, we all know that's just crazy talk,d so right then I knew I was not going to please this person and it certainly was not worth arguing. I have free return shipping in my Ebay sales so I offered to pay for him to ship it back. He didn't want to be inconvenienced. So I gave him a hefty refund (which he wanted). It wasn't worth my time to argue and then just be left with bad feedback. Things like this rarely happen to me. I have a perfect feedback record over twenty something years so I know I'm doing something right. In the end every now and then things like this happen and I just consider it "the cost of doing business". Just like Target and other retailers factors theft into their business models. Thanks for the input everyone. 

Circling back on this issue of crushed boxes. First off, thank you all for your insight. I had an issue recently where a box got totally crushed. Customer was not happy and sent a note to me. I I informed him that I had no control after the box leaves my place but that the item was packed in a brand new uline shipping box and was in perfect condition when it left my house. He told me that my packaging was insufficient. And that it should have had padded corners and bigger box with padding, etc. I ship lots of items using the same shipping protocol as Lego.com. Rarely do I have an issue. I don't buy insurance as it is rarely a problem. The customer continued to tell me that it should have been packaged strong enough that someone could literally stand on the box. Well, we all know that's just crazy talk,d so right then I knew I was not going to please this person and it certainly was not worth arguing. I have free return shipping in my Ebay sales so I offered to pay for him to ship it back. He didn't want to be inconvenienced. So I gave him a hefty refund (which he wanted). It wasn't worth my time to argue and then just be left with bad feedback. Things like this rarely happen to me. I have a perfect feedback record over twenty something years so I know I'm doing something right. In the end every now and then things like this happen and I just consider it "the cost of doing business". Just like Target and other retailers factors theft into their business models. Thanks for the input everyone. 

UPS has been trashing boxes lately … I’ve had several complaints and one return. It’s becoming a problem.


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I bought 4 lego elf club houses from a seller on ebay who had them listed as new and nothing in the description indicating that they were not brand new and in great condition. They all arrived in somewhat poor condition and with a sticker ont hem reading "repackage." The boxes do not appear to have been opened. Anyone seen this sticker before? Is there a retailer that puts that sticker on just if the boxes are beat up? If these have actually been repackaged I don't want them. How do y'all deal with sellers that list items as new and don't mention that the boxes look like crap? Bought 4 lots of Lego off ebay in the last week and half of them arrived looking like crap. Thanks for any info/advice you can share.

21 minutes ago, dmc said:

I bought 4 lego elf club houses from a seller on ebay who had them listed as new and nothing in the description indicating that they were not brand new and in great condition. They all arrived in somewhat poor condition and with a sticker ont hem reading "repackage." The boxes do not appear to have been opened. Anyone seen this sticker before? Is there a retailer that puts that sticker on just if the boxes are beat up? If these have actually been repackaged I don't want them. How do y'all deal with sellers that list items as new and don't mention that the boxes look like crap? Bought 4 lots of Lego off ebay in the last week and half of them arrived looking like crap. Thanks for any info/advice you can share.

Someone posted a pick on here of their haul. They got a bunch of these at target for $45. I think the repackage sticker was inlieu of a clearance sticker. 
ETA I might be mixing up 2 different posts. Sorry my memory is going. 

Edited August 12, 20223 yr by Pseudoty

1 hour ago, dmc said:

I bought 4 lego elf club houses from a seller on ebay who had them listed as new and nothing in the description indicating that they were not brand new and in great condition. They all arrived in somewhat poor condition and with a sticker ont hem reading "repackage." The boxes do not appear to have been opened. Anyone seen this sticker before? Is there a retailer that puts that sticker on just if the boxes are beat up? If these have actually been repackaged I don't want them. How do y'all deal with sellers that list items as new and don't mention that the boxes look like crap? Bought 4 lots of Lego off ebay in the last week and half of them arrived looking like crap. Thanks for any info/advice you can share.

buyer beware...especially on a "great price" on Ebay.

I recently got a new UCS Star Destroyer and the only pic was a stock one and the only description was "New" w/ the set name.

I was sure to let the seller know my expectations and to NOT ship if contrary to my expectations. Seller confirmed and so we will see.  The price was not great...but pretty good.

I would totally return the whole batch  to the seller or if you think the savings is worth the trouble; open each box and confirm the sealed bags and set it aside for future resell as broken sealed, w/ sealed inner bag boxes (these sell close to new sealed prices in most cases).

regarding seals...I spoke w/ a fellow collector who was telling me; back in the day when the Wall-E set was on shelf; that a LEGO rep for Toys R Us had a sticker gun that "resealed" the new sets (LEGO replaced a bad part).  Not sure if this is related.

Edited August 12, 20223 yr by $20 on joe vs dan

Target is using that Repackage sticker on some clearance. 

edit: scooped! 

Edited August 12, 20223 yr by weemsc54

1 hour ago, dmc said:

I bought 4 lego elf club houses from a seller on ebay who had them listed as new and nothing in the description indicating that they were not brand new and in great condition. They all arrived in somewhat poor condition and with a sticker ont hem reading "repackage." The boxes do not appear to have been opened. Anyone seen this sticker before? Is there a retailer that puts that sticker on just if the boxes are beat up? If these have actually been repackaged I don't want them. How do y'all deal with sellers that list items as new and don't mention that the boxes look like crap? Bought 4 lots of Lego off ebay in the last week and half of them arrived looking like crap. Thanks for any info/advice you can share.

Wouldn't worry about the sticker.  Expecting boxes to be in mint/fresh/perfect/something you would buy off-the-shelf condition is probably not a good idea.  You are not buying from a retailer; but rather eBay.  New/Brand New does not mean the retail packaging is in great condition.  When I dump stuff on Ebay I am careful to describe the condition of the boxes to avoid hassles if they are less than stellar.  If I am purchasing something on eBay, and I am concerned about the condition of "retail packaging", I ask "before" purchasing.  That should solve your problems.  Finding a good/great deal and hoping for the best -- probably not.

Thanks, everyone. I really appreciate it.

Saw what was probably a scam seller last week on eBay. Feedback was fine, and had sold Lego, but got bad vibes from the prices. A week later I went to check the saved listing and saw feedback got crushed. Seller: happymiddlefun

51 minutes ago, brickvoyeur said:

Saw what was probably a scam seller last week on eBay. Feedback was fine, and had sold Lego, but got bad vibes from the prices. A week later I went to check the saved listing and saw feedback got crushed. Seller: happymiddlefun

 

Looks like a hacked old account.  All of that for less than $2000 profit (assuming they got away with it)

Saw what was probably a scam seller last week on eBay. Feedback was fine, and had sold Lego, but got bad vibes from the prices. A week later I went to check the saved listing and saw feedback got crushed. Seller: happymiddlefun
http://bp-forum.s3.amazonaws.com/monthly_2022_08/image.png.b0023852bd1b1e93418670be57967bd1.png

Who on earth would complain after receiving such a masterpiece? What, you want to be scammed by someone who is into boring Porn?




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Met a possible scam buyer with more then 50 review today. After placing an order and paid, he sent me a message said the shipping address is his old address and asking me what could be done ship to his new address. When I saw this message, I knew this is a scam. But I still replied his message and told him to cancel the order and place a new one with the correct address. He sent a cancel request and placed a new order with a different address. While I was wondering if he is a decent buyer with accidental wrong address, he sent me another message said he already found something cheaper on facebook and needs to cancel the order. 

 

The lesson I learned here is, the scam buyer won't demand you to change the address, instead, they will ASK you for suggestions to make it seems like an innocent mistake. Don't be fooled guys!