June 24, 201312 yr I thought I'd start this thread as a collection of examples of offering great customer service as an Ebay seller. Share a time when you were the seller or the buyer of an item when an ebay seller went above and beyond when they didn't have to.
June 24, 201312 yr Author I sold a LEGO CITY HELICOPTER AND LIMOUSINE # 3222 on ebay last week and when the buyer got it he said one of the doors was broken and a minifigure was missing. Not sure how either of those happend and maybe they just misplaced the mini figure off the bat. I sent the buyer back a email letting know I would try to find a replacement and luckily I had replacements for everything and I threw in an extra similar mini figure as one of the other ones in the set and a few other extra pieces they could use.
June 24, 201312 yr Nice! I have never bought from eBay, all the Paypal stuff just isn't my speed, but I look forward to hearing more stories of generosity.
June 24, 201312 yr Author I think as a lover of Lego not only as a product but as a company it's so easy to keep people happy by sending them replacements/extras without hassle just like Lego does.
June 24, 201312 yr I think as a lover of Lego not only as a product but as a company it's so easy to keep people happy by sending them replacements/extras without hassle just like Lego does. Happy company, happy customers!
June 24, 201312 yr Last month i bought a nice lot of minifigures all loose mint for 100.00 delivered on ebay buy it now, there was a chrome darth vader, jango fett, chrome stormtrooper and 12 others. it was a very nice lot. I paid instantly and the seller told me they were going to throw in some bonus figures. when i opened the box right on top was a bagged white boba fett!!!! under was also two different yodas thrown in. Probably by far the best seller that went out of thier way to make a happy customer.
June 24, 201312 yr MinifiguresPlus. There was a slight problem with my order, the details of which I won't repeat here. They fixed it quickly and courteously, and turned my frown upside down. You can find them on ebay.
June 24, 201312 yr Author Last month i bought a nice lot of minifigures all loose mint for 100.00 delivered on ebay buy it now, there was a chrome darth vader, jango fett, chrome stormtrooper and 12 others. it was a very nice lot. I paid instantly and the seller told me they were going to throw in some bonus figures. when i opened the box right on top was a bagged white boba fett!!!! under was also two different yodas thrown in. Probably by far the best seller that went out of thier way to make a happy customer. Amazing.
June 25, 201312 yr Last month i bought a nice lot of minifigures all loose mint for 100.00 delivered on ebay buy it now, there was a chrome darth vader, jango fett, chrome stormtrooper and 12 others. it was a very nice lot. I paid instantly and the seller told me they were going to throw in some bonus figures. when i opened the box right on top was a bagged white boba fett!!!! under was also two different yodas thrown in. Probably by far the best seller that went out of thier way to make a happy customer. Wow, that is amazing. Either an extremely generous person, or one that didn't know the value of their figures. Either way, very nice. MinifiguresPlus. There was a slight problem with my order, the details of which I won't repeat here. They fixed it quickly and courteously, and turned my frown upside down. You can find them on ebay. You can find them here, as well. I was very happy with my sealed cases of Series 10 from them as well.
June 25, 201312 yr I almost made someone really happy tonight. I thought I listed a pair of an item, when it was actually only a single. I caught it when I was leaving feedback for the buyer. I had to open the box and remove one of the items. I probably overpaid for shipping a little, since I calculated the weight for both. Whew, that was close!!!
June 25, 201312 yr MinifiguresPlus. There was a slight problem with my order, the details of which I won't repeat here. They fixed it quickly and courteously, and turned my frown upside down. You can find them on ebay. I had a good experience with Minifiguresplus as well.
June 25, 201312 yr I've had people say they are getting things for their kid's birthday, so I have thrown in a Collectable Minifig. People with larger orders, I have thrown in a few packets. It is part and parcel of getting repeat customers.
June 25, 201312 yr I've had people say they are getting things for their kid's birthday, so I have thrown in a Collectable Minifig. People with larger orders, I have thrown in a few packets. It is part and parcel of getting repeat customers. That's a great idea. I actually sold a set on ebay today and the buyer messaged that it was for a bday. So, a great idea AND great timing, thanks! :)
June 25, 201312 yr That's a great idea. I actually sold a set on ebay today and the buyer messaged that it was for a bday. So, a great idea AND great timing, thanks! When you buy boxes of them, you always end up with spares. I have 3 boxes of them, one for completed sets, one for incompletes sets (damn Lego's ratio of only 2 full sets per box) and one for giveaways/spares.
June 25, 201312 yr Sure, everyone needs one more Alien Avenger lol. Series 10 is the worst offender yet, too.
June 25, 201312 yr Exactly. Might as well spread a bit of goodwill with the extras and if it brings someone back, even better.
June 25, 201312 yr Author Exactly. Might as well spread a bit of goodwill with the extras and if it brings someone back, even better. These are the exact kinds of stuff I hoped would come up with this Thread. Thanks for sharing TheDarkness. I'll def keep that idea in mind for the future.
I thought I'd start this thread as a collection of examples of offering great customer service as an Ebay seller.
Share a time when you were the seller or the buyer of an item when an ebay seller went above and beyond when they didn't have to.