5 minutes ago, kris_1973 said:

Having never had an issue with an Amazon purchase - for best results, is this something done online or on the phone?

U should be able to do it your own . Initiate a return and it will give u the option to refund or exchange . If the exchange option is not available u can chat 

Thank you@jaxman and @Bold-Arrow for your responses... greatly appreciated!

Was told that additional discount isn't available for this item, mine is going back for an exchange, could pretty much put my hand into the torn corner.

I wonder how many of these exchanges will be Amazon exchanging from one BrickPicker to another. [emoji23]

I wonder how many of these exchanges will be Amazon exchanging from one BrickPicker to another. [emoji23]

We can come up with a little insignia or something. Write BP in a specific little corner. So we can ID each other.