56 minutes ago, stackables said:

From my experience, you would be surprised how many people will not pay for it when it arrives.  Something like this didn't happen to me but from a guy I bought some items from.  He sold comics to around 12 people and shipping was taking forever.  This is at the beginning of the pandemic.  He just went ahead and refunded everyone.  Fast forward to a month later and his packages started showing up.  He contacted me and I paid him back. He thanked me and said out of the 12 customers, only 2 paid him. 

Some won't, regardless of what you do. But if you make someone feel like they are a good person, it feels good for them - which often leads to them wanting to keep that feeling of being good (or even, just trying to avoid suddenly feeling like a cheating scumbag).

Is anybody else having a problem adding shipping service to their items? I just cancel an item and try to relist it and it says no shipping services available for the dimensions I entered. But it won’t let me enter any dimensions that make it work. Thank you

How are you guys handling USPS delays with frustrated buyers? I have a few open cases and the packages aren’t moving. I’ve had several buyers also message me directly. Most folks are being reasonable but I’m assuming their patience will run out if packages don’t start moving. I switched over to UPS and FedEx last week but that was too little, too late. I’m about to refund one buyer because it’s been like two weeks and it’s a low value item. Any specific strategies or tactics here when it comes to open cases?

12 minutes ago, BrickLegacy said:

How are you guys handling USPS delays with frustrated buyers? I have a few open cases and the packages aren’t moving. I’ve had several buyers also message me directly. Most folks are being reasonable but I’m assuming their patience will run out if packages don’t start moving. I switched over to UPS and FedEx last week but that was too little, too late. I’m about to refund one buyer because it’s been like two weeks and it’s a low value item. Any specific strategies or tactics here when it comes to open cases?

13 minutes ago, BrickLegacy said:

How are you guys handling USPS delays with frustrated buyers? I have a few open cases and the packages aren’t moving. I’ve had several buyers also message me directly. Most folks are being reasonable but I’m assuming their patience will run out if packages don’t start moving. I switched over to UPS and FedEx last week but that was too little, too late. I’m about to refund one buyer because it’s been like two weeks and it’s a low value item. Any specific strategies or tactics here when it comes to open cases?

send fakes ... #BLEPIN

14 minutes ago, BrickLegacy said:

How are you guys handling USPS delays with frustrated buyers? I have a few open cases and the packages aren’t moving. I’ve had several buyers also message me directly. Most folks are being reasonable but I’m assuming their patience will run out if packages don’t start moving. I switched over to UPS and FedEx last week but that was too little, too late. I’m about to refund one buyer because it’s been like two weeks and it’s a low value item. Any specific strategies or tactics here when it comes to open cases?

According to Ebay, if the package has not moved in 10 days and they file a claim, you will lose. I have one stuck in a postal facility about thirty miles from my house since Dec. 2. I just refunded their money and asked them to send it back if it shows up. Sucks.

 

 

18 minutes ago, BrickLegacy said:

How are you guys handling USPS delays with frustrated buyers? I have a few open cases and the packages aren’t moving. I’ve had several buyers also message me directly. Most folks are being reasonable but I’m assuming their patience will run out if packages don’t start moving. I switched over to UPS and FedEx last week but that was too little, too late. I’m about to refund one buyer because it’s been like two weeks and it’s a low value item. Any specific strategies or tactics here when it comes to open cases?

I'm just trying to directly and politely remind my buyers that there's a pandemic and it's near Christmas. Stuff will get where it needs to go, it just takes a little longer.

 

There is the occasional Karen who will insist on a refund no matter what, and also keep the item when it arrives. There's no avoiding these people.

58 minutes ago, BrickLegacy said:

How are you guys handling USPS delays with frustrated buyers? I have a few open cases and the packages aren’t moving. I’ve had several buyers also message me directly. Most folks are being reasonable but I’m assuming their patience will run out if packages don’t start moving. I switched over to UPS and FedEx last week but that was too little, too late. I’m about to refund one buyer because it’s been like two weeks and it’s a low value item. Any specific strategies or tactics here when it comes to open cases?

File a lost/ missing package case with USPS and inform your buyer of all that you are doing to get their item to them. 

1 hour ago, Brystheguy said:

According to Ebay, if the package has not moved in 10 days and they file a claim, you will lose. I have one stuck in a postal facility about thirty miles from my house since Dec. 2. I just refunded their money and asked them to send it back if it shows up. Sucks.

Fantastic, I've got two that haven't moved since the 5th.  I assume if you refund, ask them to send it back with a prepaid label, and it shows up and they keep it, you're just SOL?

1 minute ago, fuzzy_bricks said:

Fantastic, I've got two that haven't moved since the 5th.  I assume if you refund, ask them to send it back with a prepaid label, and it shows up and they keep it, you're just SOL?

Yep! I asked them not to open it and write REFUSED - RETURN TO SENDER on the package. I could do a package intercept but that's a cost plus the cost of postage. 

3 minutes ago, Brystheguy said:

Yep! I asked them not to open it and write REFUSED - RETURN TO SENDER on the package. I could do a package intercept but that's a cost plus the cost of postage. 

If they do that, are you on the hook for return shipping before USPS will release the package to you?

If they do that, are you on the hook for return shipping before USPS will release the package to you?

I have no idea. I'll let you know if it ever shows up. There isn't a good process to get a package back in a situation like this that makes it really easy for the buyer. Even a prepaid label is a pain so hopeful this works. If not, then in the future I will do the package intercept depending on the price of the item.

1 hour ago, fuzzy_bricks said:

If they do that, are you on the hook for return shipping before USPS will release the package to you?

My understanding is as long as the package is not opened, refused packages are returned to you at no extra cost.  It will take a long while to get back since they use the slowest service to ship the packages back

My understanding is as long as the package is not opened, refused packages are returned to you at no extra cost.  It will take a long while to get back since they use the slowest service to ship the packages back

So they ship it back USPS Priority through Detroit?

13 minutes ago, BrickLegacy said:

So they ship it back USPS Priority through Detroit?

Ohio.  All of my problems are caused by multiple distribution centers in Ohio.  All of the packages are too much for their horse drawn carriages delivery system.  Even though last year they doubled their speed by using 2 horses per carriage.

Out of ten packages shipped since thanksgiving 4 are MIA. One I’ve refunded since the buyer opened a INR and no movement since 12/6 and three I’ve now opened missing packages claims with USPS. This is a nightmare and it’s not going to end on Xmas . . . The post holiday sales rush is going to continue.

26 minutes ago, Mark Twain said:

Out of ten packages shipped since thanksgiving 4 are MIA. One I’ve refunded since the buyer opened a INR and no movement since 12/6 and three I’ve now opened missing packages claims with USPS. This is a nightmare and it’s not going to end on Xmas . . . The post holiday sales rush is going to continue.

the claims are a waste right now, they just close them out cause they are still in transit and they know they are all backlogged.  The text updates works much better.  

Sadly I'm doing 50+ text updates every day for the last 2 weeks but **** is finally starting to move from 12/1 and earlier that was stuck 

Atlanta hubs are a clusterfuck,  other bad ones Opa Locka down by Miami, Baltimore, Memphis, DC,  few in PA and OH like stated above.  Nice when they get stuck in Atlanta then another bad hub makes it like 2 weeks right there.

Why not use FedEx or ups? 

Atlanta hubs are a clusterfuck,  other bad ones Opa Locka down by Miami, Baltimore, Memphis, DC,  few in PA and OH like stated above.  Nice when they get stuck in Atlanta then another bad hub makes it like 2 weeks right there.

All of mine go through Memphis.

Just now, iahawks550 said:

Why not use FedEx or ups? 

not economical for first class or most 1-2lb packages,  can go from $8 to $16 for some rural zones not to mention that did no good for the first 2 weeks of stuff.  The last week or so we did do that.

Just now, Mark Twain said:

All of mine go through Memphis.

Memphis used to be real bad awhile back,  was the main hub out to the west so a lot funneled through there but hadn't been to bad last few years.  Atlanta has to be the worst which lucky for me all my mail goes through!   Been bouncing between Atlanta, Atlanta Peachtree and now using Stockbridge as overflow where they sit for a week before departing.  So if you see those 3 on any trackings expect a wait.

the 2 ton picks us up daily and drop off is North Metro hub and stuff from the previous days will still be sitting on the dock the next day when he drops off the new stuff.  

11 minutes ago, ravenb99 said:

Atlanta hubs are a clusterfuck,  other bad ones Opa Locka down by Miami, Baltimore, Memphis, DC,  few in PA and OH like stated above.  Nice when they get stuck in Atlanta then another bad hub makes it like 2 weeks right there.

a bunch of processing plants are actually just blacked out right now (i.e. not even accepting packages), USPS hosted a big conference call with shippers the other day. across the US around 38% of USPS warehouse workers are AWOL. We are the second largest first class package shipper in our regional district and they pretty much just told us they were sorry and to pray lol

1 hour ago, JOEBRICK376 said:

a bunch of processing plants are actually just blacked out right now (i.e. not even accepting packages), USPS hosted a big conference call with shippers the other day. across the US around 38% of USPS warehouse workers are AWOL. We are the second largest first class package shipper in our regional district and they pretty much just told us they were sorry and to pray lol

Yep  . . . there's a terrifying interactive map of the closures. 

https://uspstools.maps.arcgis.com/apps/webappviewer/index.html?id=1fc1c26bb31246b39087606c65b83020

Red = Closed

Yellow= Partially Opened

Purple = Flooded (WTF is going on?)

EDIT: This is for B&M locations not sorting/ processing centers. 

Edited December 18, 20204 yr by Mark Twain

So I am not sure if this is the right place for this or not but it appears a package is coming back to me but USPS says there is “no such number” I contacted the buyer to let them know in case they wanted to scramble for a replacement (Slave I). The thing is all of the my map apps show the house and the the address is still in my notes app where I printed it from.  So I am not sure is USPS just dropped the ball on this or what.  I am inclined to wait until the package returns (if it does) and then just refund the buyer and relist the set later hopefully at enough profit to offset the shipping costs I am going to eat.  Just looking to vent since my wife is less than sympathetic to these kinds of complaints.