jaisonline merged and created this thread...

 

 

I created this post for people to discuss eBay technical subjects such as web site availability, errors, accidental feedback left, searching, etc....

 

This thread is  NOT for shipping questions unless there is a technical question related to the web site as we have many shipping threads already. Use the thread below.

The 2 posts below might be merged at some point.  If done, I'll update the links.

http://community.brickpicker.com/topic/2210-international-shipping-program-advice/

http://community.brickpicker.com/topic/11566-ebaycom-shipping-questions-and-answers/?p=328352

 

 

This thread is also for not stating problems with sellers or buyers as there's a thread for that also.  Use the thread below.

http://community.brickpicker.com/topic/4758-are-the-fruitcakes-running-rampant-on-ebay-lately-something-in-the-water/

This is very enlightening, because I'm fairly new at selling on eBay. I almost always use USPS Priority Mail. I usually also check shipping prices via the eBay comparison tool and almost always Priority Mail is cheapest than both Fedex and UPS. Fascinated that you all are saying that Fedex is cheapest. Are you shipping through Ebay or directly from Fedex? 

38 minutes ago, Brad W said:

This is very enlightening, because I'm fairly new at selling on eBay. I almost always use USPS Priority Mail. I usually also check shipping prices via the eBay comparison tool and almost always Priority Mail is cheapest than both Fedex and UPS. Fascinated that you all are saying that Fedex is cheapest. Are you shipping through Ebay or directly from Fedex? 

I find USPS to be the better option if it's small and light. For the bigger stuff,  no way USPS is cheaper.

Distance also makes a huge difference for me, not just size/weight.  Also, USPS seems to have really upped their extra charges for large dimensions where FedEx is fairly cheap.

 

44 minutes ago, Brad W said:

This is very enlightening, because I'm fairly new at selling on eBay. I almost always use USPS Priority Mail. I usually also check shipping prices via the eBay comparison tool and almost always Priority Mail is cheapest than both Fedex and UPS. Fascinated that you all are saying that Fedex is cheapest. Are you shipping through Ebay or directly from Fedex? 

I purchased my label from multiple places, ebay, paypal, stamps, a private label provider, depending on the price. Never purchased a label from either usps or fedex store.

10 minutes ago, NIevo said:

Distance also makes a huge difference for me, not just size/weight.  Also, USPS seems to have really upped their extra charges for large dimensions where FedEx is fairly cheap.

 

Hmmm, ok. Thx for the info. I will have to look at it a bit closer the next time I sell something. 

16 minutes ago, Brystheguy said:

I find USPS to be the better option if it's small and light. For the bigger stuff,  no way USPS is cheaper.

It depends where you are shipping to, also. There are so many variables (locations, sizes, weights) that making a statement for your location may not apply to all locations or situations.

Just FYI, Fedex Ground rates are now lower on eBay, even lower than SmartPost and USPS for me.  Of course they still do the bill at the end of the month thing on eBay so it will be a bit different than USPS.

You east/west coasters may want to check this out when shipping coast to coast

22 minutes ago, Darth_Raichu said:

Just FYI, Fedex Ground rates are now lower on eBay, even lower than SmartPost and USPS for me.  Of course they still do the bill at the end of the month thing on eBay so it will be a bit different than USPS.

You east/west coasters may want to check this out when shipping coast to coast

I've used Fedex through eBay for 90% of my large items for a while.  Even before this they were usually cheaper but now it's pretty significant.

 

eBay started charging taxes few months ago. The tax is collected by eBay as I already knew. I only just realized that PayPal actually include the tax amount into their fees calculation. So this is another sneaky way for eBay/PayPal to charge us more money.

15 minutes ago, locidm said:

eBay started charging taxes few months ago. The tax is collected by eBay as I already knew. I only just realized that PayPal actually include the tax amount into their fees calculation. So this is another sneaky way for eBay/PayPal to charge us more money.

Yes, the payment+tax go to your account first and then eBay extract the tax from that total.  Paypal calculate their the fees based on that new total. 

Plus, if you initiate refund, Paypal gets to keep all those (inflated) fees

how much do folks typically wait for payment on EBay?

Currently waiting Day 5 days on a $350 (Buy-it-now) set.  I already sent an invoice and a reminder message to pay asap or contact me. Got no response.

 

40 minutes ago, $20 on joe vs dan said:

how much do folks typically wait for payment on EBay?

Currently waiting Day 5 days on a $350 (Buy-it-now) set.  I already sent an invoice and a reminder message to pay asap or contact me. Got no response.

 

1. Always do immediate payment required, especially on expensive set

2. I set the automatic case opening to the minimum days (4 IIRC, its been a while). My account automatically opens nonpaying bidder case with eBay when that limit is passed.  Then I would need to wait 3 more days for the buyer to respond.  So 7 days (at least) to get my fees back + clear the item for relisting.  Thus point #1

Question, I received payment for a sold item on eBay, moments later, buyer messaged requesting to cancel claiming account is hacked. I canceled the order per the request. Do I need to do the refund through Paypal, or does eBay do that automatically? Quick answer is appreciated.

 

Ebay will refund it automatically

18 minutes ago, locidm said:

Question, I received payment for a sold item on eBay, moments later, buyer messaged requesting to cancel claiming account is hacked. I canceled the order per the request. Do I need to do the refund through Paypal, or does eBay do that automatically? Quick answer is appreciated.

 

paypal fee may not be refundable, meaning you lost it

6 minutes ago, Shortbus311 said:

Ebay will refund it automatically

The reason I ask is because my Paypal account is still showing the funds from the transaction and still giving me option to refund the payment. I supposed it could take time to show up on Paypal? 

4 hours ago, locidm said:

Question, I received payment for a sold item on eBay, moments later, buyer messaged requesting to cancel claiming account is hacked. I canceled the order per the request. Do I need to do the refund through Paypal, or does eBay do that automatically? Quick answer is appreciated.

 

Does anybody know how long before Paypal draws fund from my Paypal to issue the refund? My Paypal is still showing the full payment amount from when the buyer purchased it, and would allow me to refund. Ebay has already credited my account with the final value fee, but I'm not seeing any evidence that a refund to the buyer has been issued. 

I should add that me as the seller initiated the cancellation, and the buyer has accepted the cancellation. Is the refund still automatic under this circumstance?

Edited April 15, 20205 yr by locidm

10 hours ago, locidm said:

Does anybody know how long before Paypal draws fund from my Paypal to issue the refund? My Paypal is still showing the full payment amount from when the buyer purchased it, and would allow me to refund. Ebay has already credited my account with the final value fee, but I'm not seeing any evidence that a refund to the buyer has been issued. 

I should add that me as the seller initiated the cancellation, and the buyer has accepted the cancellation. Is the refund still automatic under this circumstance?

Automatic unless you do not have enough funds in your Paypal account to cover the original purchase price+tax.  Since Paypal keep their fees on refunds, those need come out of your pocket.  Although in this case eBay will send you a message saying there is a problem with your refund

33 minutes ago, Darth_Raichu said:

Automatic unless you do not have enough funds in your Paypal account to cover the original purchase price+tax.  Since Paypal keep their fees on refunds, those need come out of your pocket.  Although in this case eBay will send you a message saying there is a problem with your refund

my situation was I needed to issue a partial refund given the package arrive dented (sets still "good" but you know how that goes)...don;t want to bother trying the USPS route who is to blame.

Anyway, I was able to refund $10 to the buyer thru Paypal (something like $9.50 Me and 0.50 Paypal).  I am pretty sure Ebay kept all their fees, but I would like to know a better way in case a future partial return is more costly.

Is there a way to put my eBay listings on hold? 

I'm going on vacation soon and currently have about 11 listings up (not a whole lot). Is there a simple way to put them on hold or freeze them until I get back? I don't have an eBay store, so no vacation option is available to me. I'm small time and just trying to find a simple way to do this other than ending all my listings early and relisting them when I'm back. 

End and relist is your best option. 11 re-lists shouldn’t take you more than 15 minutes.

51 minutes ago, oneknightr said:

Is there a way to put my eBay listings on hold? 

I'm going on vacation soon and currently have about 11 listings up (not a whole lot). Is there a simple way to put them on hold or freeze them until I get back? I don't have an eBay store, so no vacation option is available to me. I'm small time and just trying to find a simple way to do this other than ending all my listings early and relisting them when I'm back. 

 

8 minutes ago, BrickLegacy said:

End and relist is your best option. 11 re-lists shouldn’t take you more than 15 minutes.

Alternatively, increase your handling time. I've done this a number of times. Works for 1-2 week vacations, not longer though.

5 minutes ago, Phil B said:

Alternatively, increase your handling time. I've done this a number of times. Works for 1-2 week vacations, not longer though.

Thanks for the tip. I would imagine increasing the handling time might be a potential headache when dealing with buyers who don't read the entire listing details. 

I received this today, as I’m sure most of you did. 

As a managed payments seller, in the current process, if you receive a return request, you are required to accept and approve the return request from a buyer. You are responsible for initiating the refund. 

Beginning September 14th 2020, in most cases where an eBay return shipping label is available to the buyer, eBay will automatically accept return requests and provide the return shipping label. Your approval and acceptance will not be required. 

Once the returned item is received by you from the buyer, you will have two business days to review the returned item and issue a refund, or ask eBay to intervene. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. At that time, we will close the return with no impact to seller performance. 

In cases where the buyer has a remorse return outside of your specified return window, or a returned item arrives damaged or missing parts or pieces, eBay will not automatically accept the return request and you will have the opportunity to review and approve the return and handle the issue directly with the buyer. 

eBay is automating this process so that all eBay sellers share one returns experience on the marketplace, to save sellers time, and deliver a streamlined returns experience for buyers by providing them immediate access to return labels (if available) and faster refunds. Learn more about this important change here.

eBay is extending seller protection for delayed carrier shipments until 9/30. They will likely extend this past that date: https://community.ebay.com/t5/Announcements/Protecting-seller-performance-during-carrier-delays-extended/ba-p/31182603

Quote

 

As we continue to monitor and evaluate the environment we are in, it’s important for us to remain flexible as it pertains to protecting our sellers. We are still seeing some delays in deliveries.  Because the pandemic continues to impact carriers, we are reinstating seller protections specifically related to carrier delays:  

1. We are removing Late Shipments due to carrier delays – you will be protected from late shipments.
2. If you provide valid tracking and the shipping carrier is experiencing delays, we will credit you with on-time tracking upload so that there is no negative impact on your ability to qualify as a Top Rated Seller.

We are extending these previously announced protections through Sept. 30th.  

With our continued commitment to providing the most accurate delivery dates to your buyers, we have extended estimated delivery dates across the US where we have indications that packages may be delivered late.   

We continue to ask that you meet your handling times, do your part to ship as quickly as possible, work with your buyers when an issue arises, and keep your inventory up to date.  

We continue to monitor the shipping landscape daily, and we appreciate your partnership and feedback. 

As always, thank you for selling on eBay.

 

Also posted on 8/11"How We're Responding to USPS Delays": https://community.ebay.com/t5/Announcements/How-we-re-responding-to-USPS-delays/ba-p/31134359

Quote

 

“Item not received” cases

If a buyer opens an “item not received” case, and you provided valid tracking and shipped the item within your promised handling time, we will wait to evaluate the case until after the extended estimated delivery date.

1. We will recognize that you uploaded valid tracking and met your handling time commitment, and you can still qualify as a Top Rated Seller.
2. If the item shows up late because of a carrier delay, we will remove the shipping defect for late shipment.
3. If the item is delivered after the extended estimated delivery date, we will remove shipping-related negative or neutral feedback on your behalf.

 

1.