45 minutes ago, Bricklectic said:

Seems like those gated recently have been ungated again. Check your emails

Nope. Can you copy the email for us to see?

Its on a chat Im part of. Not all, but some of the ppl that were gated, reported that yesterday they got an email saying they were approved to sell lego. And they never re-applied.

47 minutes ago, Bricklectic said:

Seems like those gated recently have been ungated again. Check your emails

https://tenor.com/fnOiPdlmGko.gif

Edited December 27, 2024Dec 27 by Mark Twain
Edit for humor

1 minute ago, Mark Twain said:

Nope. Can you copy the email for us to see?

It's been confirmed by more than one person. Hopefully it will roll out in waves to everyone.

 

How is it possible that these insanely popular sets have sub 15 sellers in the height of the Q4, and its not like the number dwindled over the last fe weeks- its been pretty constant. Meanwhile, the office has 200+ sellers over 2 listings? has minecraft been gated for people? but then again same story for many of the larger sets like globe and typewriter, both sub 15 sellers.. Super strange

10 minutes ago, Bricklectic said:

 

How is it possible that these insanely popular sets have sub 15 sellers in the height of the Q4, and its not like the number dwindled over the last fe weeks- its been pretty constant. Meanwhile, the office has 200+ sellers over 2 listings? has minecraft been gated for people? but then again same story for many of the larger sets like globe and typewriter, both sub 15 sellers.. Super strange

maybe amazon's seemingly never-ending supply on every set in the past scared a lot of dirty QFLL's away this year and amazon didn't order as much for once

7 hours ago, Bricklectic said:

Its on a chat Im part of. Not all, but some of the ppl that were gated, reported that yesterday they got an email saying they were approved to sell lego. And they never re-applied.

I saw this email from a friend:

"Sorry that you paid to ship all your products in to us and incur placement fees -- and subsequently pay to have them shipped back to you (even though we promised you wouldn't) -- and that you missed the Christmas rush.  But, the good news is you are now cleared to sell Lego again -- until further notice . . . Thank you again for being part of the Amazon family.  We truly value the partnership."

22 minutes ago, gmpirate said:

I saw this email from a friend:

"Sorry that you paid to ship all your products in to us and incur placement fees -- and subsequently pay to have them shipped back to you (even though we promised you wouldn't) -- and that you missed the Christmas rush.  But, the good news is you are now cleared to sell Lego again -- until further notice . . . Thank you again for being part of the Amazon family.  We truly value the partnership."

Was this an email response from a case or automated?

On 12/27/2024 at 3:19 PM, gmpirate said:

and subsequently pay to have them shipped back to you

You left out sorry we destroyed half of it on the way back

I have an FBM order that the customer messaged me for a refund because he claimed not receiving the item, but the USPS tracking says Delivered. What is the best practice for this case? I appreciate the help.

9 minutes ago, airhanny said:

I have an FBM order that the customer messaged me for a refund because he claimed not receiving the item, but the USPS tracking says Delivered. What is the best practice for this case? I appreciate the help.

if you used amazon buy shipping and had it scanned by the carrier within the promised handling time then amazon covers a-z claims .if you don't have a carrier scan within the right time frame you are out of luck

i just had 1 recently and this is amazons comment 

The customer claimed an issue with delivery. Amazon's A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon's Buy Shipping and the customer issue was outside your control.

it also says that there is no impact on my odr

24 minutes ago, river41 said:

i just had 1 recently and this is amazons comment 

The customer claimed an issue with delivery. Amazon's A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon's Buy Shipping and the customer issue was outside your control.

it also says that there is no impact on my odr

Thanks for the response. Yes it was shipped and scanned withing Amazon timeframe. So just ignore the message right? and let him open a case with Amazon?

4 hours ago, airhanny said:

Thanks for the response. Yes it was shipped and scanned withing Amazon timeframe. So just ignore the message right? and let him open a case with Amazon?

You need to respond to all messages.  Instruct the customer to go to their orders and select "tracking says delivered, but not received".  Customers rarely tell what steps they have taken so I normally state what tracking says, check with neighbors, and if its the same day as "delivered" explain it could still come that day or the next.  You can create a boiler plate to this effect.

There's no information that you can give them that is not available to them already but since you are the seller you have to deal with it.

On 12/27/2024 at 11:06 AM, Bricklectic said:

 

How is it possible that these insanely popular sets have sub 15 sellers in the height of the Q4, and its not like the number dwindled over the last fe weeks- its been pretty constant. Meanwhile, the office has 200+ sellers over 2 listings? has minecraft been gated for people? but then again same story for many of the larger sets like globe and typewriter, both sub 15 sellers.. Super strange

Walmart black friday deals are targeted by ALL resellers, even those that don't primarily sell Lego. You will notice most of the people flipping these for barely above msrp have very few LEGO listings.

I was targeting Skeleton Dungeon as one of my number one set this year but I never saw it break below MSRP outside of Target's short lived sale. I'm sure I'm not the only one. With limited discounts and volume of 10-20K units a month in November/December (at MSRP). Its not surprising there are few sellers on it. Compared to The Office which was blown out at 70$ (most going to resellers).

I'm sure the crap performance of past years minecraft sets also played a big roll in people proceeding cautiously.

Good Points. But the whales operate differently and do not source from retail stores. So the lack of the big names on these minecraft sets is what surprises me. Your last point resonates more with me. To me though, I think 2024 was unusual in the amount of sets that sold out early mid december and earlier. Almost every large set is up 75% some even more, which is insane. You could have thrown a dart at any of the large icons ideas sets and done well. Methinks there are many pallets on the way to FBA right now and we will see order restored shortly in terms of seller count and pricing. Capitalize on the dwindling opportunity quickly!

1 hour ago, landphieran said:

Walmart black friday deals are targeted by ALL resellers, even those that don't primarily sell Lego. You will notice most of the people flipping these for barely above msrp have very few LEGO listings.

 

You also notice most of the BF ad was all crap from China that was listed with fake MSRP's and cheaper on Temu..... I kept blasting WM with screen shots of the items, they don't care

For FBM, do we have to pay for the returned shipping labels when customers return?

Edited January 4Jan 4 by airhanny

37 minutes ago, airhanny said:

For FBM, do we have to pay for the returned shipping labels when customers return?

It depends on the return reason 

On 1/3/2025 at 7:04 PM, airhanny said:

For FBM, do we have to pay for the returned shipping labels when customers return?

If the customer states changed mind, no longer need, then they eat it.. but if they are smart they mark it as late, even though they really got it on time. Then you eat it...

BUT if the item is over $100 and the refund is not automatic you can hit with restock fee's.  I would only do this if you have a heavy volume of orders to eat and a-z claims from doing it, 

You can also let amazon pay it after 72 hours and then open a safe t claim and document that the customer chose late delivery even though it was clearly not. I'm pretty sure amazon will refund shipping. 

Anyone ever deal with a chargeback with FBM? I got an email about the customer filing one, but with no stated reason. They also had the items for over 3 weeks. I have never dealt with this in about a decade on amazon.

I provided the actual label(purchased through amazon), tracking(arrived before the estimated time), delivery time(shipped within 24 hours) and provided all the info that was requested. The buyer didn't try a amazon return/a-z claim or anything, just a CC chargeback.

Its weird amazon is asking me to provide all the documentation that is clearly accessible in my account and they have access to.

5 hours ago, teamhappyfrog said:

Anyone ever deal with a chargeback with FBM? I got an email about the customer filing one, but with no stated reason. They also had the items for over 3 weeks. I have never dealt with this in about a decade on amazon.

I provided the actual label(purchased through amazon), tracking(arrived before the estimated time), delivery time(shipped within 24 hours) and provided all the info that was requested. The buyer didn't try a amazon return/a-z claim or anything, just a CC chargeback.

Its weird amazon is asking me to provide all the documentation that is clearly accessible in my account and they have access to.

Just reply to both the email and under performance. Answer the questions and provide all relevant information. They never give you a reason as to why. Most of the time Amazon will cover the reimbursement however if they don’t there is no appeal for you 

I got below request for my FBM item. I contacted the user to return the item, also I asked if he could provide pictures. Clearly I was sending mint box LEGO. Not sure if I need to do other Action. It seems like the buyer is trying to scam

@Bold-Arrow thanks, that is what I did.

@airhanny sounds like they are swapping out a damaged set they owned with a nice one you had