I thought it might be fun to have a place to share pictures of the terrible ways we receive our sets (sarcastic thread title), whether it's pancaked sets, oversized boxes, etc.

 

I'll start with my SSDs that arrived a couple days ago:

 

 

Enormous box:

 

 

 

Three sets inside, with no packaging material. Third set is underneath the top two, and was crushed with all 4 seals popped:

 

 

 

This box came to me today. What could be inside? A couple Death Stars? 60 Minecraft sets?

 

 

 

Nope, just one HH and about a kilometer of air pouches:

 

At least they actually padded this one, and I'll have enough pouches to last a while lol. But of course the set just had to have a hole on the back side...more returning to do.

 

 

Curious to see others' photos

1 hour ago, exracer327 said:

If I'm ordering a small qty and / or smallish LEGO sets from Target I will only do in-store pick up to avoid receiving shipments in garment bags. 

My last two orders I have picked up from Target I have had to ask for replacement LEGO because the sets placed in my bag had been crushed.  *facepalm*

In my experience, Target is the worst of all the major retailers. They must have started to catch on a bit, however, as at least the giant sized boxes they send the sets now have air pillows in them. The latest set was packaged fairly well, but alas, once I got to the Lego it was smooshed nicely. 

Ugh. Seriously, Amazon? I'm wondering if I should send it back.

Zavvi, shipping from the UK with DHL, deliverer my packages in better condition than Amazon shipping from a couple of hundred mile away. 

Amazon sent me a box of 14 Winter Fire Stations in a box the size of a small coffin. 5 of them were damaged - 2 are toast and 3 have minor damage . If anyone wants one for cost for a persona build pm me. The rest get returned Monday

Edited October 31, 20205 yr by FM

2 minutes ago, FM said:

Amazon sent me a box of 14 Winter Fire Stations in a box the size of a small coffin. 5 of them were damaged. If anyone wants one for cost for a persona build pm me. The rest get returned Monday

Probably going straight up at Amazon Warehouse deals!

On 10/30/2020 at 4:20 AM, Jimking23 said:

Zavvi, shipping from the UK with DHL, deliverer my packages in better condition than Amazon shipping from a couple of hundred mile away. 

I just counted back and I have 22 orders with Zavvi.  Every single one have arrived unmolested.  That's from the UK to rural Alabama.  Not too bad.

6 minutes ago, raindog said:

I just counted back and I have 22 orders with Zavvi.  Every single one have arrived unmolested.  That's from the UK to rural Alabama.  Not too bad.

That must be about the only thing unmolested in rural Alabama. 

Ba dop bop.

44 minutes ago, Jessekidd13 said:

That must be about the only thing unmolested in rural Alabama. 

Ba dop bop.

And what fine state are you from, smart-azz?

12 minutes ago, raindog said:

And what fine state are you from, smart-azz?

I was totally kidding.  Virginia.  Grew up in FL, went to school in SC, so I have no room to talk. 🙂

Jesse 

16 minutes ago, Jessekidd13 said:

I was totally kidding.  Virginia.  Grew up in FL, went to school in SC, so I have no room to talk. 🙂

Jesse 

Virginia!  I'd say not.  Born and raised in NC and moved to Titusville, FL at 15.  We know the same stomping grounds.

Who thinks shipping these in plastic bags will be successful? Thanks Amazon.

48 minutes ago, Brystheguy said:

Who thinks shipping these in plastic bags will be successful? Thanks Amazon.

And yet (in this condition) they'll still fetch $40+ in a year or two.

So my 77905 Taskmaster Ambush was supposed to arrive. I just got an empty envelope with parts torn and cut open. What. The. Bloody. Eff.

Bought three sets via Target to get $10 GC.  Made them in-store pickup because Target keeps mailing me sets in garment bags where they get crushed.  Third set, which put me over $50 was a minecraft polybag. 

Target, in their infinite wisdom, sent me the polybag set in... a BOX!  *facepalm*

Edited November 3, 20205 yr by exracer327

My Taskmaster Ambush came in bubble mailer.  Had I sent my FBM items in these kinds of packaging I would have been AtoZ-ed up the wazoo.

Bright side is I do not have to deal with the box divas when selling it on eBay

34 minutes ago, Darth_Raichu said:

My Taskmaster Ambush came in bubble mailer.  Had I sent my FBM items in these kinds of packaging I would have been AtoZ-ed up the wazoo.

Bright side is I do not have to deal with the box divas when selling it on eBay

Mine did as well.....remarkably it was in very good shape....go figure.

Same ^^^^^^^^^^

Another Taskmaster set sent in a bubble mailer.  A Las Vegas set in a separate bubble mailer, but same delivery.  Both creased.

Is Zavvi easy to deal with? I got 7 campervans today. They sent them in a huge cardboard box of which I have never seen such a flimsy wall, literally felt like tissue paper. pretty bad damage to 3 of them, 2 are okay the last 2 are not the greatest either.

 

Will they refund me and let me return or am I up for a battle?

Is Zavvi easy to deal with? I got 7 campervans today. They sent them in a huge cardboard box of which I have never seen such a flimsy wall, literally felt like tissue paper. pretty bad damage to 3 of them, 2 are okay the last 2 are not the greatest either.
 
http://bp-forum.s3.amazonaws.com/monthly_2020_11/image.png.8edbf36f028973edde542b91ca1c6025.png
http://bp-forum.s3.amazonaws.com/monthly_2020_11/image.thumb.png.e3530bb801196432bbbcfd0d12770da9.png
Will they refund me and let me return or am I up for a battle?

Short answer - it’s a battle. I’ll let others with actual experience explain. Or just go through this post.

7 minutes ago, Bricklectic said:

Is Zavvi easy to deal with? I got 7 campervans today. They sent them in a huge cardboard box of which I have never seen such a flimsy wall, literally felt like tissue paper. pretty bad damage to 3 of them, 2 are okay the last 2 are not the greatest either.

 

Will they refund me and let me return or am I up for a battle?

You should have bought them with sturdy London Buses for support.

6 minutes ago, Alpinemaps said:

Short answer - it’s a battle. I’ll let others with actual experience explain. Or just go through this post.

Thanks, if anyone has tips plz share.

11 minutes ago, Bricklectic said:

Is Zavvi easy to deal with? I got 7 campervans today. They sent them in a huge cardboard box of which I have never seen such a flimsy wall, literally felt like tissue paper. pretty bad damage to 3 of them, 2 are okay the last 2 are not the greatest either.

 

Will they refund me and let me return or am I up for a battle?

In my experience, Zavvi responded to my email the next day with a partial refund offer to compensate for the damage. If you accept the offer, the refund is processed the following day.

11 minutes ago, rebuild said:

In my experience, Zavvi responded to my email the next day with a partial refund offer to compensate for the damage. If you accept the offer, the refund is processed the following day.

Good for you! I've only read of others having issues getting a hold of a customer service rep. Nice to hear of someone successfully getting a partial refund. Would you care to share the details of how much and what set?

I have ordered from Zavvi about 8-10 times and I've had 2 issues with a shipment. The last and final time I will order from them, I had a Technic car transporter that was crushed pretty bad one one side. They made me find my own shipping estimate to ship it back to them???????? So, I got one from the UPS store, and they said it was too high. The USPS estimate was more. I thought they were a little high myself, but regardless, why did I have to find my own rate to ship it back to them? lol. Long story short, I just kept the set with the damaged box.

BTW, you can't call them. You have to go to their website and send them a message that way. It is a big hassle. It was for me anyway. Unless I get a huge discount, I will not order from them again.