Brick625

Is it possible to resolve this through the open case, or would I need to give them a call?

What steps would you take to recover your funds if a customer claims that the contents of the box do not match the original set they purchased?

I had the same issue, the bots opened a case "Used sold as New" - thankfully, I had all my wholesale invoices on hand, or I could’ve easily lost my account. After that experience, I decided to stop selling Funko products altogether. There were just too many complications and risks involved.

I personally have never had much luck with receipts.

How did you get Lego invoices?

The health score has been perfect throughout that time, both before and now.

Same, was inactive for 4 months

You never know with Amazon, but I’m looking into other venues to move the sets, even if it means taking a small loss.

I’m experiencing the same situation. I’m able to sell other brands that I got approved over the years, but not LEGO.

Thank you, much appreciated.

It happened to me a week ago. An order came in at 11:00 am, and it was due the same day. I even opened a case with support. Of course, nothing came out of it. I tried reopening the case, but no luck.

My thoughts exactly

Email and ask if he would like you to send him the pieces. If you don't have them, get them from BrickLink.

be careful what you wish for

Tell him/her to call customer service and specifically request to open an A-to-Z claim with the reason as 'not received'.

Did you open a case with seller support? Don't give up without a clear indication of why it's not eligible.

I had an identical request last week from someone in Los Angeles, claiming to have received an empty box. I told him to file an A-to-Z claim, but they never did. This could be a scammer who has made many A-to-Z claims in the past, and now they assume you will refund them in full without filing for A-to-Z Good luck!

Same, charged for 2-month-old returns.

Hi Any update?

That is strange. Please contact the sellersupport and let us know what was the issue. They also wont allow to file SafeT claims if the refund was issued through AtoZ, but i believe you already knew that.

was it FBM? Reimbursement values and restrictions The following restrictions apply to reimbursements: Reimbursement claims must be submitted within 60 calendar days of a refund being charged to your account. Refund window is calculated from the next calendar day after the date of refund. Only refunds that issued to customers by Amazon on your behalf is eligible for reimbursements. You are not eligible for reimbursement if you issued refund to the customer. Reimbursements for a single order will not exceed $5,000. For items valued at more than $ 5,000, we suggest that you purchase third-party insurance. You can file only one claim per Order ID. Orders that are damaged or lost in return transit are not eligible for reimbursement from SAFE-T including the Amazon fees or outbound shipping label costs. Contractually, you are the shipper of record and may file a claim with the carrier to recover any loss. Note: If the order was delivered by Amazon Shipping, you should raise a claim directly with Amazon Shipping here. If you refuse a return shipment for any reason, the order is not eligible for reimbursement. Orders with an A-to-z Guarantee claim are not eligible for SAFE-T claims (you have the ability to Appeal an A-to-z Guarantee claim). Chargeback claims are not covered by this policy. See our full chargeback policy for details. FBA orders are not covered by this policy. See [FBA customer returns policy]****(https://sellercentral.amazon.com/gp/help/G200379860) for FBA reimbursement policy. Per Restocking Fee policy, if the product is damaged by the customer, the reimbursement will be limited to a maximum of 50% of the order value of the product.

Did amazon issue the refund?

Did you refund anything?

Wait until Amazon refunds and then file SafeT claim and report the buyer. I just hope Amazon refunds before they open an AtoZ claim. F... scammers!

https://health.aws.amazon.com/health/status "Jun 13 12:36 PM PDT We are continuing to experience increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. We have identified the root cause as an issue with AWS Lambda, and are actively working toward resolution. For customers attempting to access the AWS Management Console, we recommend using a region-specific endpoint (such as: https://us-west-2.console.aws.amazon.com). We are actively working on full mitigation and will continue to provide regular updates." Most of Seller Central runs on these AWS services.