So I have one of these typical BL issues again: Placed 7 orders, 5 shipped. 6th one the seller sends me a "Sorry, I do not have the brick you ordered" message, ships the remainder and refunds me a penny.
Is this acceptable? I dug around a bit and found that it would cost me $5 to get the brick from another vendor (including shipping). I told him this, and got a pissy email back saying that this is how it works on BL all the time.
I know that this is not how I run my business. If I have inventory mistakes, it is my problem and I fix it, even if it costs me $5 on a $0.10 brick. I have one open order still, and that vendor has this brick in stock, so I hope to resolve it that way, avoiding a conflict, but what would you advise I do?
(The problem is a little bit more complex, as this seller lives in my town and even though I only know him by name, he is an active LUG member and I might bump into him in the future, so I don't want to get too tough either).
Suggestions?