Sold 7930 Bounty Hunter Gunship. Listing said in the title, and bolded in the listing "NO INSTRUCTIONS INCLUDED".
Negative feedback left "no instructions included"
Contact buyer for a week, no reply. Reach out to customer service, show them that in the title and bold in the listing it says there are no instructions included in the lot. Customer support tells me they support the buyers right to leave negative feedback and that they would take no action.
After another week, I send the buyer a last message asking politely if there was anything I can do to better their experience and encourage them to change their rating. Response back? "Give me 20 bucks and I'll change it to positive". I send a complaint with the screenshot of the coercion from the buyer. Customer service tells me they will take no action against the buyer, but if I accept money for them changing the feedback I will be in violation of the terms of service.
So I either get the unwarranted negative feedback, or breach the terms of service.