TRU is by far the most incompetent out of Target, Wal-Mart, Amazon, the shady looking guy in the trench coat hanging out in the TRU parking lot...
My own latest experience with TRU awesomeness:
Drove to a TRU store to return an online order. Because when I return items by mail, I only receive credit 50% of the time. Seriously. So anyway, I drive down there to return two out of four BOGO items (all four items were identical). TRU helpfully refunds the two BOGO priced items, leaving me with only two full price items. Sweet. So I'll be returning those later. Anyway, I get a receipt and head home after confirming that absolutely nothing interesting is on sale in the store, and most items are MSRP + 10%. Two weeks later... Still no credit on my credit card. Time to call and begin the "dance" with TRU "customer service". I think my current policy of only buying at TRU if an item is at least 10% cheaper than elsewhere is inadequate compensation for pain and suffering. I'm adopting a 20% mandatory TRU discount going forward. Hopefully this means I'll just never order from them again.