I have 3 women "Lifers" (people that chose TRU as a lifetime career), that give me the sour-face "NO" look every time I walk into my store. lol The last straw for me was I had a transaction with a nice employee already rang up with 25% coupon, Rewards, TRUTH, and gift cards ready to swipe, and then....the Lifer magically appears out of thin air and says "NO!", and cancels the transaction and gives me my Rewards back. The coupon was on my phone downloaded from here but in print said it was valid physically or digitally, or something of the like. I even had TWO of that same digital coupons that TRU sent me via mail on the little sales fliers with my home address on both the mail flyers, as proof ready and I SHOWED HER those because I already knew she might be there at the store. I blew a fuse and went off on her: "What is wrong with you? The transaction was already rang up! The cashier didn't have a problem with it? No one else has a problem with it? It's only you, you're the problem...with your sour-face and fake smile" I said that verbatim. The Rewards were $250 I think? "Do you know how much money I spend at TRU? Do your realize how much money I spent to get those Rewards?" She replies "yeah using those coupons". "That's right, and do you know why you never see me spend that much here? Because of you... it's only you...well you and 2 of your other sour-faced girlfriends."
I figure if Miss Sourpuss and her 2 other Lifer friends are gonna shut me down every time then I'm not out anything if I tell her what I think of her. It's not just the TRUTH and digital coupon thing with her, it's every time I try to get at some promo or have a question, she is there to be unhelpful and treats me like I'm stealing. Apparently one of the other Lifer-sour-faced-girlfriends didn't like being categorized with her because the next time I went in she came over and dismissed the cashier, rang me up with Rewards (not coupon because I didn't use 1) and overrides one of the promos to give it to me free, I think as an apology for the other Manager's actions, idk. I've just had it with bad customer service. I used to spend a lot of money there, but now I would rather travel to other TRUs rather than see her. Oh I have no shame in what happened, she deserved it, and I still go in, but...nah