Fellow Brickpickers, check out this crazy transaction with an eBay buyer.
A customer bought a case of action figures (brand new sealed case, each character individually wrapped) for $155, free shipping. The package was delivered to the customer in Hawaii on Sat Dec 18. I get a return request stating "Aloha, I just received my item yesterday and we found rat feces all over the inside of the box. It looks like a rat had eaten through the cardboard box and gotten inside there was a hole on the outside it smelled of feces and urine my kids were taken to the hospital and the item was removed from our home. If I could please get an immediate refund so that I may purchase my children a present seeing as this one present that they wanted was taken from our home by the animal control here and the local police. Please respond as soon as possible".I authorized the return and let them know I was willing to offer a refund once the item was returned. If they were unable to return as already mentioned I needed some documentation from Animal Control, the Police report, or some pics in order to make a case in filing a claim/investigation with the Post Office.The customer replied back stating "I won't release my daughters medical record. If you call the the Molokai police department they will tell you that they do not release police reports here on island it needs to be done on Maui which is another island. I do not have any pictures as this happened all too fast and my daughters health and safety were more important". I never asked this customer for medical records. Since they say the package was disposed of and have nothing to return, I simply want to see some evidence they received a rat-infested package. Their story is hard to believe and since they claim they cannot return the package and will not provide any documentation, I told them they will have to wait and see how this case plays out with eBay. I already called eBay and they stated "No return, no refund". I'm not sure if this buyer looked at my feedback or history with eBay but I am a top rated seller, have excellent feedback, and know hot to sell online. Due to my 10 years of selling experience on eBay, I do not give in to scammers.