Toys R Us has changed the conditions of their rewards program as of early 2015. These changes are not well documented on the TRU reward website and these changes are important if you wish to gain maximum value from their rewards program. Here's a short guide on these changes, how the program works, and how to gain maximum value from TRU rewards.
1) Sign up and point accrual. You need a TRU rewards account, its easy to sign up online or in person. Here's the link for on-line sign up. You get 1 reward point for each dollar spent, the equivalent of 4% back on your purchase.
2) Reward Amounts. Rewards are issued in $5 increments, and require 125 points for each $5, up to a maximum reward of $200 or 5000 points. You can set your desired reward level online here (you need to be logged in for this link to work). You can "bank" up to $200 in future rewards (5000 points) at this link. If you don't opt in to point banking (and you should), TRU issues rewards every 2 weeks in whatever value you've earned, if you have at least 500 points accrued. These rewards come by postal mail and are also posted in the "My Rewards" tab online.
3) Reward Restrictions. THIS IS IMPORTANT. TRU changed their reward program, and your reward certificate/coupon can ONLY be used to purchase a SINGLE ITEM ONLINE. You will want to carefully consider what value of coupon you want the certificate to be issued for. If your reward certificate is of value greater than your most expensive item, that item will show as $0.00 at checkout, but the remaining value of your certificate will be lost. At present, you should be able to use your reward certificate to purchase multiple items in store, but be sure to check before you use a certificate worth more than your most expensive item.
4) Rewards on demand. If you've opted into "points banking" above, you can have TRU issue a reward certificate instantly and any time by the "Create a Reward" link on the right side of the "Rewards Preferences" tab. You can issue your own reward in $5 increments up to your point balance at any time. It takes about 10 minutes for the reward to appear in your account under "My Rewards".
5) A flexible way to use rewards. Given #3 and 4, above, the easiest way to use rewards is to set a high reward level (I use the maximum, $200) and then just issue yourself certificates when you have the points using the procedure in step 4. As a bonus, this happens instantly.
6) Purchases. You use your certificate in person by scanning the coupon/certificate. You can also use it online by typing in the number during TRU checkout. If you have a balance remaining, you must pay that. Tax is ONLY charged against any balance remaining, not on the sale price of the item.
7) Percent-off coupons, Sale Prices, and rewards. Coupons and discounts work differently when also using a reward certificate. The reward value comes off the price of the item before any percent discount is applied. This means that percent-off coupons aren't nearly as valuable when cashing rewards, and will only apply to any remaining cash balance on your item. If a TRU item is on sale, your reward will be applied against the sale price. Carefully choose your item and make sure you know its price before completing your purchase.
8] Dollars-off coupons and rewards. Dollar-off coupons work just fine. Note, the minimum dollar amount for a coupon to work ($5 off a $25 or greater purchase) is applied to the item price after your reward coupon has been applied.
9) Reward Expiration. Reward coupons expire 60 days after you issue them.
10) Returns. THIS IS ALSO IMPORTANT. If you return an item purchased with a reward certificate, you forfeit the reward certificate and it will NOT be reissued. Choose your reward items carefully as you basically can't return them.
11) Double Rewards Points. If you use the TRU credit card, you receive double reward points on all purchases, the equivalent of 8% back. You can use your TRU credit card for partial payment during checkout, and still receive double points for your entire purchase.
12) Online and eBay purchases. TRU is pretty good about knowing who you are when purchasing both online and via eBay, and there purchases accrue reward points just like in person. If you're logged in, you can see all your purchases online at this link.
That's it! Good luck in accruing and using points. Be sure to issue your certificate for close-to or less than the amount of the item you want, try to use a dollar off coupon, and know that the item basically can't be returned.