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First Damaged Box from Amazon.co.uk - 7938


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Guest ph4tb0i

I had two Vampre castles come to me last year.  The boxes were absolutely demolished and had major water damage!!  There was no hassle returning the items for a full refund including return freight.  I didn't take replacements in this case, but shouldn't have any problem dealing with Amazon on this.  i find their customer service to be excellent!

 

were you the one that posted that mangled box on rfd?

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One of mine was smushed with popped seals as well......and all my red trains and racers....and helicopters were perfect.  I think something about this set is conducive to shipping squishies. I didn't complain.  Too many complaints from us people and they will tell us to screw and order from our own amzn.  

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I ordered 3 technic Grand Prix racers from when they were almost 50% off and received all three in near mint condition, although the shipping box had been mangled! But I was very pleased with how quickly I received it. Buying from amazon uk definitely worth the risk

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Quick update. I phoned their customer service today, got through in 30 secs. Spoke to a very friendly chap. He arranged for a replacement to be sent out first class, and the damaged one to be picked tomorrow.

Superb.

This rivals Legos own customer service.

The only minor downer was that its a little bit hard to work out how to contact them if you do not know where to click. A Contact Us on the front page would b handy.

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Quick update. I phoned their customer service today, got through in 30 secs. Spoke to a very friendly chap. He arranged for a replacement to be sent out first class, and the damaged one to be picked tomorrow.

Superb.

This rivals Legos own customer service.

The only minor downer was that its a little bit hard to work out how to contact them if you do not know where to click. A Contact Us on the front page would b handy.

That is great. Sometimes other companies are better at customer service than others. Lego customer service is pretty good, so I can imagine that Amazon UK was great.

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