TheLegoGuest Posted October 28, 2014 Share Posted October 28, 2014 I would like to ask a few questions. Can only the Lego website list Lego exclusives? This is where i ordered it from. https://www.coolshop.co.uk/product/lego-exclusive-town-hall-lego-10224/BH2UZ5 They later sent me an email after ordering saying: After many 'fraudulent' we have to ask you for a scan of your card and drivers license. also they took the money out my bank and my order says processing.... Help! Quote Link to comment Share on other sites More sharing options...
TheLegoGuest Posted October 28, 2014 Author Share Posted October 28, 2014 I meant after many 'fraudulent orders' Quote Link to comment Share on other sites More sharing options...
Undercover Boss Posted October 28, 2014 Share Posted October 28, 2014 Scam....written all over Quote Link to comment Share on other sites More sharing options...
king156 Posted October 28, 2014 Share Posted October 28, 2014 Hi all I purchased a grand emporium from a website of the internet that had a .co.uk domain name but I think it may have been Dutch as I was on the uk version. Anyway I thought only lego had liscenses to sell modular sets?? So anyway I ordered the set last night and got an email today saying that because there has been many fraudulent orders lately that I had to scan my passport and drivers liscense and sent it to them then they would ship the order???? Also wanted a picture of the last 4 didgits of my debit card?? Is it a scam? Quote Link to comment Share on other sites More sharing options...
Undercover Boss Posted October 28, 2014 Share Posted October 28, 2014 Run.....you are abiut to be scammed Quote Link to comment Share on other sites More sharing options...
donliu Posted October 28, 2014 Share Posted October 28, 2014 smells like a scam Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 28, 2014 Share Posted October 28, 2014 run like the wind Quote Link to comment Share on other sites More sharing options...
TheLegoGuest Posted October 28, 2014 Author Share Posted October 28, 2014 It was for my birthday on Friday. Quote Link to comment Share on other sites More sharing options...
biniou Posted October 28, 2014 Share Posted October 28, 2014 I thought only lego had liscenses to sell modular sets?? It can vary according to countries. Modulars are absolutely not exclusive in France for example. I had to scan my passport and drivers liscense and sent it to them then they would ship the order???? Also wanted a picture of the last 4 didgits of my debit card?? Is it a scam? Run away and don't look back. Serious sellers have a paypal account. Quote Link to comment Share on other sites More sharing options...
10230 Posted October 28, 2014 Share Posted October 28, 2014 The shop itself might be legit, but that request is almost certainly is not. Note that the request not necessarily needs to come from that shop. Call them and ask about that request and how crazy this is. I wouldn't be surprised if they are surprised too. https://www.coolshop.co.uk/care/ Quote Link to comment Share on other sites More sharing options...
king156 Posted October 28, 2014 Share Posted October 28, 2014 so what do I do to get my money back because they have taken Quote Link to comment Share on other sites More sharing options...
biniou Posted October 28, 2014 Share Posted October 28, 2014 http://community.brickpicker.com/topic/12186-have-i-been-scammed/ Quote Link to comment Share on other sites More sharing options...
10230 Posted October 28, 2014 Share Posted October 28, 2014 There are two threads now with the same problem, and likely the same shop too (please mods, combine them). The shop itself looks legit. Your order might be fine after all. What I would do is contact them directly and ask what they are thinking requesting these things. They might be as surprised as you are now. That email might not be from them after all. Even if it is, a direct contact - best via phone if you can - can resolve often this. Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 28, 2014 Share Posted October 28, 2014 I merged both topics . Quote Link to comment Share on other sites More sharing options...
Alfiepops Posted October 28, 2014 Share Posted October 28, 2014 so what do I do to get my money back because they have taken Quote Link to comment Share on other sites More sharing options...
king156 Posted October 28, 2014 Share Posted October 28, 2014 I paid with a debit card so what now? Quote Link to comment Share on other sites More sharing options...
Alfiepops Posted October 28, 2014 Share Posted October 28, 2014 Call your bank in the morning and ask them for advice. They will keep you straight. Quote Link to comment Share on other sites More sharing options...
Guest TabbyBoy Posted October 28, 2014 Share Posted October 28, 2014 I paid with a debit card so what now? I hope your bank looks after as debit cards offer limited protection, that's why I only use a credit card or PayPal online even if there's a small processing fee. I bought a tent for Quote Link to comment Share on other sites More sharing options...
king156 Posted October 28, 2014 Share Posted October 28, 2014 I understand where your coming from but at the time of applying I was only 15 so could not qualify for a debit card. Im only 16 now. Quote Link to comment Share on other sites More sharing options...
TheBrickClique Posted October 29, 2014 Share Posted October 29, 2014 How did you use a debit card online? You have to provide you PIN to route it through the debit network and typically that is only available by swiping the card through a POS terminal. I don't even think the card physically has all of the information written on it to successfully complete a debit transaction by hand -- I think part of the info is embedded in the strip data since they typically have to reprogram cards in the bank when you change your PIN. If you submitted it as a credit card, then it went through the credit card network whose logo is on the card -- visa check card, for example. As long as you went through the cc network, then it comes with their standard protection policies. Quote Link to comment Share on other sites More sharing options...
legokent Posted October 29, 2014 Share Posted October 29, 2014 poor Don't forget to keep an eye on your bank account and report any weird activities to your bank immediately. Quote Link to comment Share on other sites More sharing options...
Spartikis Posted October 30, 2014 Share Posted October 30, 2014 Always check to see where the company is located, no offense to anyone but if its based anywhere near Asia i dont buy. Call their customer service, if they dont have a phone # or address thats usually a red flag, check them out on BBB or just do a simple google search. 10 min of effort can save you a lot of hassle. Quote Link to comment Share on other sites More sharing options...
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