Great story about LEGO Customer Service...

I always wanna post stuff like this that is in the Lego news section but then I figure people on here are just like me and scour this site on a daily basis and see it anyway.

I saw this on Facebook today, what a great story. Maybe I should call LEGO and say I lost my UCS Falcon and see what happens! :p

Maybe I should call LEGO and say I lost my UCS Falcon

it happened to you too??? What are the odds???? Except I lost 3.......

LOL, classic!

That's awesome!

I think this is great and Lego better go the extra mile to keep (reward) the customers who buy the Ultrasonic Raider! It is my observation that this set is one of the poorest selling Ninjago sets. I think people purchase this set in stores when they see all the other Ninjago sets are gone. On 1/3/13 I noticed one of the Walmarts near me actually had at least 50 of these on the shelves with no other Ninjago set in sight! No discounts on them, but they surely must be thinking about discounting them! Every store near me has these in stock - Target, Walmart, TRU, Shopko, Kmart. That being said, I would buy one if I see a deep discount like 50% or more. But then I would likely buy any Lego set I see with a deep discount, even those Star Wars planet things so many of you like! lol

I have recieved unsatasfactory pieces in sets many times and Lego has always sent me repacement parts.

Me to. They have replaced them pretty much with no questions asked. I was a little concerned because I had 3 sets in 2 months with problems. Death Star instrution book was missing a page Grand Emporium had a defective part that would not fit Pet Shop Came with to 2 instruction book #2's

Man, I lost my Chrome Vader along with my old Jango Fett. Lego pls! All joking aside, cool story, surprised LEGO would do such a thing.

http://ca.news.yahoo.com/blogs/plugged-in/boy-writes-letter-lego-losing-minifigure-gets-awesome-220816003.html TLG's customer service received an email from a 7 year-old boy, who dropped his Ninjago minifigure that he had spent all his Christmas money on. TLG sent him a new one.....plus an extra fig....that is one of a kind apparently!!! Makes me feel all soft and fuzzy in the inside. LOL :P

http://ca.news.yahoo.com/blogs/plugged-in/boy-writes-letter-lego-losing-minifigure-gets-awesome-220816003.html

TLG's customer service received an email from a 7 year-old boy, who dropped his Ninjago minifigure that he had spent all his Christmas money on. TLG sent him a new one.....plus an extra fig....that is one of a kind apparently!!! Makes me feel all soft and fuzzy in the inside.

LOL

I think this is awesome for a company to do. Another reason among many I like about TLC.

Pics of this OOAK minifig or is doesn't exist lol

Pics of this OOAK minifig or is doesn't exist lol

What does OOAK mean? Well the "mix" of the 3 Jays would look really similar to the regular ones, don't you think?

What does OOAK mean? Well the "mix" of the 3 Jays would look really similar to the regular ones, don't you think? It means one of a kind.

One of a kind.........I am not sure what it would look like, I'm not familiar with the ninjago theme really.

One of a kind.........I am not sure what it would look like, I'm not familiar with the ninjago theme really.

Yeah, I really just am interested in the SW ones and some of the large scale builds. Ninjago and Chima are a mystery to me.....

One of a kind.........I am not sure what it would look like, I'm not familiar with the ninjago theme really.

Me either. Star Wars is a different story... lol.

I love the fact that not only did they replace it and give an extra, that the customer rep took the time to not only have a bit of fun, but make it a relevent lesson for the child along the way, They just about guaranteed the kid would grow into an AFOL!

I remember reading about this when Ed posted it earlier in January. Still a nice story. On a semi-related note, I recently used LEGO's customer service for replacement parts and that was very easy to do. Just entered the set name, picked what was missing from the list, clicked send and there you go. Waited a day for an actual confirmation by an employee that the parts will be coming in less than a week now. Excellent service.

I called LEGO Shop at Home and told them my son lost his solid gold C-3PO. I asked if they would replace it. They gave me the finger (I could literally see it through the phone). But, then they told me to have a nice day. They are really nice. :)

I just went ahead and merged this topic with the one Ed started from before since both are about the same article and there was little need for both to be floating around in the forums.