Can anyone share with me their experiences with selling on Amazon.   I sold some stuff years ago and am now thinking of listing some items on there again.  I know their policies and prices have changed.  I am getting tired of the ebay fees and more the people purchasing on there trying to scam.  I am wondering if it makes sense to sell and ship self, or if there is a way to send them all items and fulfill for you.  What are the cost benefits or lack off from either way.  

 

 

Thanks for any information or experiences.  

Hello,

 

We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:

 

Order date: 01/18/2025, 07:06

Order number: 113-xxxxxxx-xxxxxxx

Items purchased: 1 of (LEGO 31197 ART Andy Warhol's Marilyn Monroe) for 154.99 USD

Shipping address:

Amazon Buyer

1234 My Street

MY TOWN, NC, 27513-4418, US

 

In response to this email, provide the following information:

 

-- Confirmation that the order was shipped.

-- Date the order was shipped.

-- The name of the carrier used.

-- Link of the shipper.

-- Delivery confirmation or tracking number along with signed proof of delivery, if available.

-- Return and refund policy, as well as the cancellation policy.

-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.

 

Do not ship the merchandise for this order, if you have not already done so.

 

Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.

2 minutes ago, gmpirate said:

Hello,

 

We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:

 

Order date: 01/18/2025, 07:06

Order number: 113-xxxxxxx-xxxxxxx

Items purchased: 1 of (LEGO 31197 ART Andy Warhol's Marilyn Monroe) for 154.99 USD

Shipping address:

Amazon Buyer

1234 My Street

MY TOWN, NC, 27513-4418, US

 

In response to this email, provide the following information:

 

-- Confirmation that the order was shipped.

-- Date the order was shipped.

-- The name of the carrier used.

-- Link of the shipper.

-- Delivery confirmation or tracking number along with signed proof of delivery, if available.

-- Return and refund policy, as well as the cancellation policy.

-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.

 

Do not ship the merchandise for this order, if you have not already done so.

 

Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.

This is the stupidest thing.  Amazon has all this information.  Is this their way of possibly getting off the hook when sellers don’t respond?

Has anyone ever got this? So happens its from a purchase that I have no invoice for.  It looks like I can still sell that item. Should I be recalling inventory from this set or lowering the price to sell out?

We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

Edited January 31, 2025Jan 31 by Bricklectic

2 hours ago, Bricklectic said:

Has anyone ever got this?

Yes, and I got kicked off the listing.

12 hours ago, Bricklectic said:

Has anyone ever got this? So happens its from a purchase that I have no invoice for.  It looks like I can still sell that item. Should I be recalling inventory from this set or lowering the price to sell out?

We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

In account health when you click on that warning does it say no impact? 

We get these a lot

23 hours ago, Bricklectic said:

Has anyone ever got this? So happens its from a purchase that I have no invoice for.  It looks like I can still sell that item. Should I be recalling inventory from this set or lowering the price to sell out?

We received a complaint from a buyer about the authenticity of a product they ordered from you, which is listed at the end of this email. Your listings are still active.

Why did I receive this message?
In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

What set was it they thought was inauthentic?

Any sellers who were gated for LEGO over the holidays get ungated this year?

29 minutes ago, exciter1 said:

Any sellers who were gated for LEGO over the holidays get ungated this year?

Seemed like most were reinstated after the holidays.  Pretty sure someone posted the email.

I am still not reinstated. 

1 hour ago, gmpirate said:

Seemed like most were reinstated after the holidays.  Pretty sure someone posted the email.

I wondered, I didn’t recall more than one posting.

Any sellers who were gated for LEGO over the holidays get ungated this year?

Nope. Still waiting on some removal orders to arrive, too. 75% are pancakes. Wonderful parting gift to have most of the stock I paid to send in get destroyed by them in the return process.


Sent from my iPhone using Tapatalk

On 1/31/2025 at 9:20 PM, Tonka858 said:

In account health when you click on that warning does it say no impact? 

We get these a lot

yes, it says no impact. That's reassuring. Appears to have been triggered by a feedback from someone that said, do not buy, fake.

Amazon seems to attract more than the usual amount of horrible customers.  And they are less than useless when it comes to helping the seller.  It's like working for a robot.

16 hours ago, Bricklectic said:

yes, it says no impact. That's reassuring. Appears to have been triggered by a feedback from someone that said, do not buy, fake.

We get a few a year, Never reply, just let it fall off in 6 months

Funny situation. FBA shipment was never sent out by 3P. The shipment closed today with 0 units expected (of course, since its still in warehouse). At this point should I send them in using the same Labels, or better to writeoff the shipping as a loss and create a new shipment. My concern is since it is "closed", by sending it in, it will get lost.

53 minutes ago, Bricklectic said:

Funny situation. FBA shipment was never sent out by 3P. The shipment closed today with 0 units expected (of course, since its still in warehouse). At this point should I send them in using the same Labels, or better to writeoff the shipping as a loss and create a new shipment. My concern is since it is "closed", by sending it in, it will get lost.

never do anything that complicates your life when dealing with amazon. Just start a new one is my vote

Is it worth the hassle to sell in other countries. 

Because I am cautious I only sell in USA marketplace but Amazon sent me an email today inviting me to reigster for europe

There's this estimates sales amount that kinds looks tempting. I wonder if most ppl sell in other marketplaces as well.

5 hours ago, Bricklectic said:

Is it worth the hassle to sell in other countries. 

Because I am cautious I only sell in USA marketplace but Amazon sent me an email today inviting me to reigster for europe

There's this estimates sales amount that kinds looks tempting. I wonder if most ppl sell in other marketplaces as well.

I would be curious what they charge to return all the returns, 

10 hours ago, Tonka858 said:

I would be curious what they charge to return all the returns, 

I sell EU wide, shipping costs are higher depending on the country it goes to, the bigger problem are the taxes, when a customer returns an Item, it gets stocked in the warehouse of the buyer and if its sellable sold from this country to the next buyer in this country.

The problem with that is, that you have to pay the VAT directly to the foreign tax authority compared when amz sends it from your warehouse in your country to a foreign buyer, then you can pay all the different VAT-amounts at your German tsx authority.

Of course I dont know how they would handle it with you us guys, but returns and shipping costs could be a pain for you.

Btw I got the same e-mail for USA/UAE with weird estimates, so I dont think its really accurate.

Edited February 25, 2025Feb 25 by Sozial

Oh maybe I should let EU sellers return the items to my USA warehouse , Then I could list the damages on ebay like i do already and split proceeds 

 

You have to pay currency exchange fees as well.

11 hours ago, gmpirate said:

You have to pay currency exchange fees as well.

If your moving large amounts of money fee's are not to bad

16 hours ago, Tonka858 said:

Oh maybe I should let EU sellers return the items to my USA warehouse , Then I could list the damages on ebay like i do already and split proceeds 

 

This is the thing I truely hate about this business.

Has anyone had decent sales lately?  Mine have all but dried up.  Everything I look at either doesn't have a buy box or if it does they are all through FBA sellers.  Even items I have lots of stock and lowest price by a good margin I can't get a BB for.

6 hours ago, Sozial said:

This is the thing I truely hate about this business.

On average we have approx 200 damage lego sets always on hand. Some flip on ebay as soon as they come in others, I can't give away

3 minutes ago, NIevo said:

Has anyone had decent sales lately?  Mine have all but dried up.  Everything I look at either doesn't have a buy box or if it does they are all through FBA sellers.  Even items I have lots of stock and lowest price by a good margin I can't get a BB for.

If your doing standard size sets you should be using FBA,