Selling Lego on Amazon.com

[cladner]

2 hours ago, gmpirate said:

Normally I totally agree with this.  Just heard horror stories of buyers filing claims of false/immitation products and Amazon putting holds on funds and shutting accounts down for investigations.

It is pretty abnormal for someone to message a seller like this.  It shows they are trying to get something out of you.  I would hit the no reply required message. Then i would hit button reporting the buyer as being intimidating and the other button to ask amazon to investigate this transaction and only respond to questions related to did the box go to this person's address and do they want to return it.  This is not a social media.  This is a store.  You buy something.  If you don't like it or the condition, you return it.  you don't start up a convo about the provenance.

[Bricklectic]

Just got this. Here's what confuses me. In the past, Missing inbound cases required invoices. Since I dont like to send invoices to amazon, I usually swallow the losses.

So I don't know how they can create these cases automatically if they will need documentation?

[landphieran]

How are people trying to fight these reimbursement claims? I have tried to get reimbursed for sets and the amounts are below my purchasing price. This is going to cost thousands of dollars If all t he damaged crap get's reimbursed at 10% value.

I've tried claiming order replacement cost. Collectibles, out of print, cost of storage and time. Literal wall of nothing.

[landphieran]

Man what a brutal policy change. There seems to be no easy way to get any of your money back. I went through and tried to adjust "sourcing cost" to MSRP and those were all rejected. Half of them I couldn't  even submit documentation. I'm not really sure how to approach this because they are going to steal so much money from people its actually just criminal. Every case I submit is auto replied to by a bot.

[redcell]

I think this is the point where you bend over and say "thank you sir, may I have another."

[tk79]

The beatings will continue until morale improves (or enough sellers give up).