TheBrickClique Posted December 23, 2016 Share Posted December 23, 2016 So I've had multiple orders now that were partially paid with GC's (remaining balance made up with the TRU MC) that TRU cancelled but have failed to reinstate the GC balances. Customer Non-Service gives me the same run-around about giving it 3 to 5 business days even through it has been weeks since the orders were cancelled. I'm basically making it my new policy to use a CC for 100% of any online purchase -- so I have the chargeback recourse if needed. It wouldn't be bad to suck up the losses as a cost of doing business, but based on the the number of cancellations recently, it's amounting to close to 5% of the Discounted GC savings. I'll save the GCs for 10% TRUTHs. Quote Link to comment Share on other sites More sharing options...
TheBrickClique Posted March 2, 2017 Author Share Posted March 2, 2017 I thought I'd follow up that eventually -- after about a month -- the gift card balances magically reinstated themselves. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted March 2, 2017 Share Posted March 2, 2017 Yes, gift cards usually do, but getting rewards reinstated is a whole other animal. 1 Quote Link to comment Share on other sites More sharing options...
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