rdandy5875 Posted January 8, 2016 Share Posted January 8, 2016 I have a couple sets that I regretfully have to return to Amazon (not a reseller). A couple SW sets came in with the boxes too crushed for me to accept. Should I specify that "the shipping box wasn't damaged but the items were" or just something vague like "no longer want"? Does it matter? Thanks all. Best Regards. Quote Link to comment Share on other sites More sharing options...
fuzzy_bricks Posted January 8, 2016 Share Posted January 8, 2016 7 minutes ago, rdandy5875 said: I have a couple sets that I regretfully have to return to Amazon (not a reseller). A couple SW sets came in with the boxes too crushed for me to accept. Should I specify that "the shipping box wasn't damaged but the items were" or just something vague like "no longer want"? Does it matter? Thanks all. Best Regards. If they're damaged state that, if you don't want them state that. I would mention that the item was damaged prior to shipping if that's the case. You may have to pay shipping back if you say you don't want the item any longer. 1 Quote Link to comment Share on other sites More sharing options...
rdandy5875 Posted January 8, 2016 Author Share Posted January 8, 2016 Thanks, just finished the return. I did mention in the notes what exactly they did incorrectly that led to the damage. I just wonder, though, because my definition of damage may not shared with the recipient. What will happen if they deem the items "not damaged". Oh well. Back they go. I've been pretty lucky so far imo. This is the only amz return out of a dozen orders. Quote Link to comment Share on other sites More sharing options...
tacsniper Posted January 8, 2016 Share Posted January 8, 2016 I highly doubt whoever is processing the returns give a dime of what the reason is. They are probably hammered with returns from the holiday season they will process everything back just to get those boxes in the recycling bin within their shift. Quote Link to comment Share on other sites More sharing options...
redcell Posted January 8, 2016 Share Posted January 8, 2016 2 hours ago, rdandy5875 said: I have a couple sets that I regretfully have to return to Amazon (not a reseller). A couple SW sets came in with the boxes too crushed for me to accept. Should I specify that "the shipping box wasn't damaged but the items were" or just something vague like "no longer want"? Does it matter? Thanks all. Best Regards. If the boxes were damaged, you should say that. It's true and will prevent you from having to pay return shipping costs. Quote Link to comment Share on other sites More sharing options...
zak001 Posted January 8, 2016 Share Posted January 8, 2016 Items are inspected on return. If they're judged sellable they go back into inventory; if not they get returned to seller or end up as warehouse deals. The customer reason for return doesn't factor in at all; ALL returns get inspected. Quote Link to comment Share on other sites More sharing options...
rdandy5875 Posted January 9, 2016 Author Share Posted January 9, 2016 Thanks very much for the replies guys. On a side note 3 hours after I gave it to the UPS driver, they already issued a refund and the message says my return is complete. Lol. Really playing up the speedy return process. Quote Link to comment Share on other sites More sharing options...
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