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Lego is encouraging third party sellers!


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#1 jamin4jc

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Posted 13 September 2013 - 09:07 PM

I got this reply from Lego customer service today and thought I would share it.  Note that they tell me later in the email that I might be able to buy it from a third party seller through Amazon.  Interesting....  Confusing policy, Lego!  It sounds like Lego wants third party sellers to fill in their gaps.

 

Dear Ben, 

 
Thanks for getting in touch with us.

 

We appreciate you taking the time to share with us your disappointment with our LEGO® Star Wars™ planet sets. We know that these were very popular, and do apologize that the next series will not be sold in North America. Ben, where did you see information regarding the next series? If your region is selected to the United States while browsing LEGO.com, it should only show you items that are available for your country. If you do a standard internet search for an item, it will direct you to a LEGO page that has the product available, which could mean showing you other countries.

 

We work very hard to make sure we are always launching new things all around the world, and sometimes some products do not make it to each country that we support. We can assure you that there are products that can only be found within the United States. Unfortunately, this means that you will not be able to purchase these items through us directly and have them shipped to the United States. You may be able to purchase the next series from a third party website, such as Amazon.com. We are more than happy to get your comments passed along regarding these sets to our team in charge of this area. We always want to make sure we are providing the best service to our LEGO fans. To see our new Star Wars releases, please see the link below:

http://shop.lego.com...ar-Wars-ByTheme



#2 Grolim

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Posted 13 September 2013 - 09:17 PM

I don't read that as a third party through Amazon.  To me it means they are suggesting using Amazon as a third party, Amazon themselves, as in party one and two are you and Lego direct, the Third party is Amazon.com.  One of their major retailers.



#3 lowillsw

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Posted 13 September 2013 - 09:20 PM

I got this reply from Lego customer service today and thought I would share it.  Note that they tell me later in the email that I might be able to buy it from a third party seller through Amazon.  Interesting....  Confusing policy, Lego!  It sounds like Lego wants third party sellers to fill in their gaps.

 

Dear Ben, 

 
Thanks for getting in touch with us.

 

We appreciate you taking the time to share with us your disappointment with our LEGO® Star Wars™ planet sets. We know that these were very popular, and do apologize that the next series will not be sold in North America. Ben, where did you see information regarding the next series? If your region is selected to the United States while browsing LEGO.com, it should only show you items that are available for your country. If you do a standard internet search for an item, it will direct you to a LEGO page that has the product available, which could mean showing you other countries.

 

We work very hard to make sure we are always launching new things all around the world, and sometimes some products do not make it to each country that we support. We can assure you that there are products that can only be found within the United States. Unfortunately, this means that you will not be able to purchase these items through us directly and have them shipped to the United States. You may be able to purchase the next series from a third party website, such as Amazon.com. We are more than happy to get your comments passed along regarding these sets to our team in charge of this area. We always want to make sure we are providing the best service to our LEGO fans. To see our new Star Wars releases, please see the link below:

http://shop.lego.com...ar-Wars-ByTheme

 

Another gentleman posted a letter in Italian in regards to the 41999 last month.  It basically said it's sold out but you can try Amazon, Ebay, or Bricklink.  First off, the planet series didn't sell well in the US.  Secondly, they want people being able to recover some capital from reselling their collection.  If not, none of us would be on this site.



#4 lobo1969

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Posted 13 September 2013 - 09:21 PM

....not seeing the problem. LEGO is interested in making their customers happy and if directing you to Amazon to make the purchase you need, then so it. At least they are able to give you some viable alternatives.

What is your initial comment/inquiry about anyways?



#5 eightbrick

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Posted 13 September 2013 - 09:23 PM

Sorry, I'm confused. What was your complaint to them in the first place? That the series 4 of Planet sets is not directly available from them in North America (something I wasn't aware of)?



#6 Diabolos80

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Posted 13 September 2013 - 09:38 PM

I like the bit about "how did you know these existed?"

#7 TheOrcKing

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Posted 13 September 2013 - 09:41 PM

Sorry, I'm confused. What was your complaint to them in the first place? That the series 4 of Planet sets is not directly available from them in North America (something I wasn't aware of)?

I'm thinking from reading the context of the response Lego gave, he was inquiring as to why Series 4 is not available in the United States or Canada yet available to everyone else for some reason. I would agree this selective regional availability is bulls**t. I mean, how could the line be so uber popular in every other country? I cannot see the line being so selectively popular to cause such a rift especially considering this will be the final release before the curtain is permanently drawn over the entire line and be replaced by the Microfighters theme.

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#8 sadowsk1

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Posted 13 September 2013 - 10:00 PM

I don't read this the same way.  Lego is volunteering options for you to get an item they aren't selling in North America.  Would you have preferred them to say, sorry.  The End?  America enjoys the greatest availability and pricing in Lego as far as I can tell in the entire world and while I'm disappointed in these not being available I also understand that if they weren't popular in America why sell them here?



#9 TheOrcKing

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Posted 13 September 2013 - 10:04 PM

Well, I just did a search on Amazon for Series 4 of the Planets line. The lowest price from a third party seller for any one of them is $25 each.

B-wing Starfighter/Endor $25.33
Tantive IV/Alderaan $25.99
Snowspeeder/Hoth $27.00

Oh yeah, Lego. We really have such an ample opportunity presented to buy at such a lovely price from third party resellers because you refuse to offer your own product to us from your online webstore. Thank you so kindly for that. Here is my response.
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#10 jamin4jc

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Posted 13 September 2013 - 10:07 PM

I actually just want to buy them for my kids since I had bought all of the others and the love them. I just wrote to Lego to let them know that I was disappointed I couldn't buy them in the US. The 4th series looks the best of the 4 and I had shown my kids the set from brickset months ago when the pics were posted.

The only way to buy them on Amazon would be through a 3rd party, not directly from amazon.

#11 DoNotInsertIntoMouth

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Posted 13 September 2013 - 10:16 PM

I actually just want to buy them for my kids since I had bought all of the others and the love them. I just wrote to Lego to let them know that I was disappointed I couldn't buy them in the US. The 4th series looks the best of the 4 and I had shown my kids the set from brickset months ago when the pics were posted.

The only way to buy them on Amazon would be through a 3rd party, not directly from amazon.

 

They do look the best and I am right with you being irritated.

 

I was also going to say - Amazon US wont sell them, right?



#12 lowillsw

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Posted 13 September 2013 - 10:17 PM

I have seen 2 of each set for series 2 and 3 vs 30+ during clearance for series 1 at Walmart and Target.  Needless to say, it didn't sell and it's dead money for a retailer.  The buyers at the big box probably didn't bother ordering series 4.  It makes sense for them TLG not bother selling it in the US when you biggest buyers said no.



#13 jamin4jc

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Posted 13 September 2013 - 10:31 PM

I am not saying it isn't a good business decision to not sell them in the US. I was just disappointed that i couldn't buy them through any US retailer or LEGO Shop at Home and found it interesting that Lego was encouraging me to buy through a reseller.

#14 TheOrcKing

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Posted 13 September 2013 - 10:34 PM

I actually just want to buy them for my kids since I had bought all of the others and the love them. I just wrote to Lego to let them know that I was disappointed I couldn't buy them in the US. The 4th series looks the best of the 4 and I had shown my kids the set from brickset months ago when the pics were posted.

The only way to buy them on Amazon would be through a 3rd party, not directly from amazon.

Same with me in a way. I just wanted to purchase them for my collection but so much for that unless I wish to pay three times as much from a reseller in Japan. (Why are all of these dealers for these Planets in Japan?) That's why the part the letter stated about being able to buy from a third party website such as Amazon is a joke as the site itself does not offer these at all. I'm just trying to figure out why these are allegedly big sellers in every other part of the world but the US and Canada yet still being retired and replaced all the same regardless. If these were really such duds anyway, why did they even bother to release this last wave at all? They could have just cut their losses and called it quits after Series 3.

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#15 Scissorino

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Posted 18 September 2013 - 05:58 PM

Sooooo... How much are you in the US going to be willing to pay for series 4 planets? Seeing a possible opportunity here for us in the UK!

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#16 boxofcorey

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Posted 18 September 2013 - 06:01 PM

Sooooo... How much are you in the US going to be willing to pay for series 4 planets? Seeing a possible opportunity here for us in the UK!

 

They didn't sell well here. There are still series 1-3 sets at almost every store that I go to.



#17 Scissorino

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Posted 18 September 2013 - 06:03 PM

There are still loads here too! Price too high I think - should be more pocket money price. If I liked SWiI might have bought some though.

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#18 brickcrazyhouse

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Posted 18 September 2013 - 06:08 PM

Sooooo... How much are you in the US going to be willing to pay for series 4 planets? Seeing a possible opportunity here for us in the UK!

I'm thinking this is the type of situation where BrickClassified would help.  I'm in for $15-$20 max each not happy but no reason to get salty. Anyone across the pond taking orders yet?



#19 TheDarkness

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Posted 18 September 2013 - 06:19 PM

Well, I just did a search on Amazon for Series 4 of the Planets line. The lowest price from a third party seller for any one of them is $25 each.

B-wing Starfighter/Endor $25.33
Tantive IV/Alderaan $25.99
Snowspeeder/Hoth $27.00

Oh yeah, Lego. We really have such an ample opportunity presented to buy at such a lovely price from third party resellers because you refuse to offer your own product to us from your online webstore. Thank you so kindly for that. Here is my response.
tumblr_m0mn2hJtkB1qjhv6go1_500.gif

 

Welcome to what the rest of the world have to deal with. Just be grateful they are small planet sets



#20 Scissorino

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Posted 18 September 2013 - 06:20 PM

They're £11.99 here in the UK at LEGO Shop at Home. Not sure how that'll work out got selling them on to you guys.

I'm thinking this is the type of situation where BrickClassified would help. I'm in for $15-$20 max each not happy but no reason to get salty. Anyone across the pond taking orders yet?


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